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November 2024 by Andrew Cook
Did excellent work. Like new.
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October 2024 by Sheri Vincent
Great place to have your vehicle repaired at!
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September 2024 by Jose Luis Alvarez
They did a great job on my car
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September 2024 by Mike
Just an honest review from a real customer. I picked up my truck from Kaizen today.
I was involved in a small fender-bender. Nothing major -- bumper, some scrapes to small parts, and parking sensors.
Even a small fender-bender can introduce a bunch of anxiety - especially in an industry that I'm unfamiliar with.
Progressive offered me Kaizen Collision Center for repairs and I accepted.
Just a short while after I hung up with Progressive, Kaizen gave me a call and they were absolutely amazing from the get-go. We scheduled a time for me to drop off my truck and go over some paperwork.
I arrived right on time and was met at the door to review the damages and repairs. Quick, painless.
I asked about a couple dings that weren't part of the accident - please - this was not an upsell by Kaizen, I was the one who asked. They are experts in collision repair. She said if you want to get those dings/dents fixed, now would be the time. I assured her that these weren't part of the insurance claim and that I'd pay out of pocket separately. She quoted me an amazing price, truly pennies of what it would cost to have them repaired if it weren't already being repaired for other damage. It was a complete no-brainer.
I was picking up a rental car. Kaizen even offered to call a private number to have the rental car driven over for me!
The rental car place was busy and didn't have anybody to send. It was going to be a long wait. Kaizen pulled one of their staff to drive me over to the rental car shop so I didn't have to walk in the heat!
Kaizen has a modern communications system that sends SMS updates to your phone. I probably received an update every other day during the repair process and they managed to completely repair my truck in just a couple business days. It was absolutely wonderful to receive those texts.
I received both a voicemail and a text that my truck was done.
I called back, they let me know that my truck was at the wash and I could pick it up any time! (I dropped off an absolutely filthy truck. Lord have mercy, you dont even know. Sorry about that, Kaizen. "preciate you cleaning her up)
When I arrived, my beautiful truck was parked out front. Clean, damage free. Kaizen's work is impeccable.
Some super simple paperwork and a quick walk-around with the estimator and I was free to go!
I hope that these words help somebody. These are the strongest words I have:
From start to finish, I can't think of a single thing that I would ask for more. Think about that. How often have you gone through a complex, nervewracking process, with multiple companies involved (insurance, Kaizen, rental) --- and at the end of it, you're like, "man, everything, from start to finish, was perfection"
I trust Kaizen and it's staff. And I hope that you give them the opportunity to earn your trust, too.
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July 2024 by Brandi Williams
Amazing service, fantastic customer service and communication, and awesome people to do business with all the way through.
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June 2024 by JASON “DADDY” WRINGER
Horrible establishment do not take your vehicles here they do drive your vehicles over 40 mi to go to another shop to have a calibration done and then brought back another 40 mi. The things I've seen with this company. I also have stage 4 cancer, I worked for this company for the last 2 years.... once I found out I had cancer while working for them 40 hours a week with a chemo pump, they decided they were just going to leave me hanging and not let me come back to work after I got a bit better. this company does not care they don't care about family they don't care about their partners or customers. the store personally over 2 years have been through five managers, they have a problem with thieving out of the vehicles by employees, which who also stole half of my tools while I was on leave with cancer and this fine establishment wouldn't pay me for them... Good luck if you take your car to kaizen
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April 2024 by Shaun Lewis
I would highly recommend Kaizen. Eric provided the best customer service and went beyond his duties when dealing with the insurance company of the person who was at fault for my car accident. The work quality was excellent.
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February 2024 by Kristina
These guys are awesome! Great Shop, Fast and Honest!
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November 2023 by Karl McCue
The people were helpful and friendly. The estimate was more reasonable than 2 other shops, that I got estimates from. I would consider this place as worthwhile to handle your body repair business.
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September 2023 by Crystal Daniels
I had such a great experience at Kaiden Glendale. My bumper was falling off and I called a local shop who referred to Kaizen. I scheduled a free estimate appointment and Grant, who helped me couldn’t have been nicer! They helped fix my car and got me back on the road so I can safely get to where I need to go with peace of mind. I highly recommend this place to anyone who needs auto collision repairs
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September 2023 by Joseph Garica
Don’t ever work for the company. Horrible management. Can’t pay people on time. Always changing managers, terrible HR, no one ever responses. I still haven’t received my final check. Been told they submitted my final hours to hr, I should of been paid by now then. This is illegal and ridiculous at this point. 24 days since my final day, still haven’t been paid. Horrible establishment.
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September 2023 by Manuelreen Kendrick
Was awesome it was so easy they were very accommodating and I would refer them to all my friends and family
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September 2023 by Joseph G.
Don't ever work for the company. Horrible management. Can't pay people on time. Always changing managers, terrible HR, no one ever responses. I still haven't received my final check. Been told they submitted my final hours to hr, I should of been paid by now then. This is illegal and ridiculous at this point. 24 days since my final day, still haven't been paid. Horrible establishment.
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July 2023 by RedBeard
A repair that should have only taken 1 week took them over 8 weeks. The rental car bill was more expensive.
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June 2023 by Trevor G
Cannot recommend this place. Read reviews before you go.
