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November 2023 by BadBoyBeasty Kvflame
Amazing place, I was nervous about buying a new mattress honestly, but Tom was easy going and helped the fiance and I find an absolutely amazing matress with the best deal ever! Big props to you Tom!!!
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November 2023 by L.J BaginskiL.J.
I went into the Mattress Firm store (twice, the second time was not long before the store closed) and really could have taken a nap on the mattress I chose! Both of the guys I spoke to were extremely polite respectful and nice! And my mattress was delivered the very next day! I couldn't be happier with the entire experience!
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November 2023 by Cozy Olson
I had ordered a mattress online, and because I wasn’t happy with it, I went to the store in person to find a replacement. Rob was kind and understanding from the beginning, and his vast knowledge of all the different styles of mattresses was so helpful. He took the time to explain what each one offered. I never felt pressured by him, and that is definitely a huge compliment for a sales person! I was very thankful for his guidance and appreciate what he did for me. I just received my new mattress and pillow this morning, and I am delighted! Thank you, Rob.
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November 2023 by John Kravich
The sales rep was great! Gave me sample mattresses to try which were all great so it was a little hard to decide. I asked about frames and it was available in store, and u was able to load everything in my SUV. I was in and out in maybe a half hour which was perfect!
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November 2023 by Wayne Plaster
Overall we wish we had a better experience but Lenny, Dale, and Andrew were all very helpful. We along with many others as I am discovering had multiple issues with the free adjustable base. We received 2 that were defective over the course of 2 months, we were told there was a manufacturing error (Unsure if it's resolved).They did their best to solve the issue by upgrading our base and so far it seems much sturdier (fingers crossed) We recommend avoiding this frame until they have definitively fixed the issue. Happy with our mattress after a short break in period. Serta I Series 2000 12.5 Firm "Not For Side Sleepers"...go with a medium ?.
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November 2023 by John Doe
Had a Major problem with the free adjustable bases. Returned 2 and was told by sales rep that they are defective and they are working on a fix (I don't believe that).They replaced it with an upgrade after several weeks of dealing with faulty products. I highly recommend avoiding the Free Adjustable Base Promo... seems they are well aware of the problem but keep selling them.
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November 2023 by Mariam Qureshi
Rob was really helpful and patient with us, and I had an exceptional experience with him, and he’s really good at his job as well. And my other sleep helper, Tom was extremely helpful as well.
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November 2023 by RySpeer
Barry is a legend. I had trouble sleeping on a few mattresses I purchased and he was patient and helpful with me each time. Great salesman and great team at this location.
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October 2023 by Mike Boll
Taylor was very friendly and professional and explained the many options for adjustable frames and mattresses clearly. She also let me know what discounts were available and I took advantage of all of them. My frame will be delivered and set up in a couple days and I can't wait. Overall great experience and price. ?
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September 2023 by Kaylee Wund
Had a great experience today at this Mattress Firm location!! Barry and Tayler were so helpful and went above and beyond with their customer service to make sure everything went smoothly! Would definitely recommend!
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August 2023 by Cheri Silvas
We had a fantastic buying experience with Tayler at this location. The store was pleasant, the music was low key and not overwhelming, and we felt very comfortable testing out the merchandise. Tayler provided professional insight and was knowledgeable about every inquiry we tossed her way. Definitely a 5 star visit!
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August 2023 by Cindi Cooper
Our salesperson was Barry. He knew his products very well. He made the process easy and painless. We quickly found a mattress that we loved.
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July 2023 by Nick Florio
I bought a mattress at the Mesa Riverview store and was quite pleased with the help I received from Rob. I started out planning to go with something basic that would get me through the short term, but after several days sitting on my thoughts I ended up going with something more built to last long term. Rob was very knowledgeable about all the mattresses and most importantly he was never pushy or any of that typical sales guy stuff that most people don’t like. He was very patient with me with all my indecisiveness. I would recommend this location to anyone in the market for a mattress, and I would certainly refer Rob if I knew of someone that’s mattress shopping. Rob is also at the south Tempe store so you can find him there when he’s not at the Mesa Riverview store. I’m looking forward to sleeping on the new mattress when it’s delivered next week.
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June 2023 by James Wisniewski
We had a great experience when we purchased a mattress from this location 5 years ago. We could have probably saved a buck or made a “trendy” or “colorful” mattress purchase from an online company but they all lack customer service, my opinion. Barry at the Mesa Riverview location handled our transaction today and we left very happy and satisfied with our purchase (2 full size mattresses and adjustable bases) that will be delivered tomorrow.
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June 2023 by Simon PC Frost
Reviewing only the level of care and service that we received at the Mesa Riverview branch... Phenomenal! We were served by Rob and we could not have asked for a better experience. All of our questions were answered, and any problems we had were immediately solved. Thank you, Rob, for the excellent experience.
