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July 2023 by Barbara McKenzie
Excellent service was provided. There were many bed options available. Next time I need another bed I will return to the store. Got a great bed that was on sale
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June 2023 by Yeah Its a no from me
Everyone there is so polite and patient. They make sure to answer any questions very thoroughly, and the prices are very affordable for a comfortable mattress. If I have any mattress needs, this is the place I'll go.
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June 2023 by Google user
Excellent customer service! Robert greeted us as we came in, took a read on us for what we were looking for and introduced us to several brands. He expertly explained each mattress as we moved around the showroom trying them all. No rush, no pressure and that’s makes a big difference to us. It was a very pleasant shopping and buying experience. We definitely recommend Mattresses FIRM if you are looking for a new mattress.
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June 2023 by Maggie Dicksen
Excellent customer service! Robert greeted us as we came in, took a read on us for what we were looking for and introduced us to several brands. He expertly explained each mattress as we moved around the showroom trying them all. No rush, no pressure and that’s makes a big difference to us. It was a very pleasant shopping and buying experience. We definitely recommend Mattresses FIRM if you are looking for a new mattress.
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June 2023 by Emilee Koceja
Roland was amazing and we had a great experience. He was able to find exactly what we wanted and at the price that was within our budget. Thank you again Roland great experience.
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June 2023 by Sue
Liked being able to text with sleep experts before going to store. Made indoor experience more pleasant. Both Roland, text, and Harry, in store were very professional, helpful and courteous.
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April 2023 by Sharon Maloney
I would highly recommend the Mattress Firm on Signal Butte in Mesa, AZ. Caesar and his coworkers have been wonderful to work with. I needed to return the first bed I ordered as it was not as comfortable as I had hoped. Caesar was able to recommend a different model that we are very happy with. Their customer service is above and beyond ! Thank you!
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April 2023 by Deborah Carter
We are from Ontario and didn’t know what to expect.Roland was amazing ! He was so personable and so helpfulWe picked out a great mattress with his help.I highly recommend you see Roland and visit Mattress firm :)
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March 2023 by Jo
Everyone was patient while my husband & I checked all the possibilities. All our questions were answered throughly & there wasn’t any ‘pressure’ to make a decision right that minute. We checked other stores & returned to Mattress Firm for the choices they offered & the reasonable financing they had. Shout out to Harry for his patience with us!! Excellent customer service!
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March 2023 by Pam Grisko
Cesar was great, he took the time to show me why I was not sleeping well, and sold me on an adjustable frame. I can’t wait to sleep better! Thank you Cesar, for Excellent customer service!
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March 2023 by Jerry Cheek
Cesar and all the staff were great. Very knowledgeable and helpful in guiding us to the right bed all the while allowing plenty of time to just test the beds quietly and evaluate their comfort.
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February 2023 by Debbie B.
We purchased a temperpedic mattress with adjustable base, temperpedic pillow, mattress pad & sheets. Our sales representative told us several times that we had 90 days to try out the products or return them for a full refund. We love the bed and adjustable base! Our neighbors caught us before we opened the mattress pad and said they had purchased the same package and the mattress pad makes a loud crunching noise and also makes you feel hot during the night. My husband did not like the pillow, he said it closed in around his face, making him feel suffocated. So we called Mattress Firm to return the pillow and mattress pad but were told "oh those aren't refundable or exchangeable." What?! We were told several times during the sales speal that they were. Sounds like a bait and switch. Our suggestion would be to ask about every thread, nut & screw before buying here to be certain you are given accurate information.
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February 2023 by RL R
Salesman Harry was attentive and knowledgeable, answered my questions and efficiently assisted me with all the details to get my new mattress quickly. Arrived at early end of time frame and delivery was just as courteous and professional as store employees. Love my new mattress, thanks so much!
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February 2023 by Alvina Beltran
Visited the Mattress Firm at the 60 and Signal Butte. Excellent customer service! Our salesperson listened to our needs and presented us with an excellent price on the exact bed we asked for. I would recommend this store highly. Thank you Roland!
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December 2022 by Kelly Donovan
Every employee there from Ceaser to Jesse, as well as Harry have provided me 100% excellent customer service. They never push a customer or try to upsell them for the most expensive brand in my experience. They have only shown true professionalism in trying to help me get the best bed.. for someone who has severe back injuries and suffers with extreme pain every day I truly felt like they cared to find the best mattress provide me some relief in helping make my life a little bit better. Their entire staff is never pushy and they provide excellent customer service whenever I’ve had to call to ask a question I could not speak more highly of the sales team over there. They deserve more than five stars for the service. And the way that they treat a customer. Will always return to that location and recommend their store to visit first before going to any other retail location in search of purchasing a mattress.!!!
