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January 2024 by Erma Parra
Great customer service
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November 2023 by Ali Noelle
I love this place. Always find something fun for the kids and I to do when we’re feeling crafty.
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November 2023 by Precious Culp
I can always find what I need at Michael’s. My project was to put my WV License Plate on some sort of wooden/slate material or even a picture frame so I can hang on a wall in my house. (Just recently moved to AZ from WV about 3 months ago.) I must have looked lost trying to figure things out, when all of a sudden a very nice store employee asked if I needed help. At this point I felt as if she threw me a lifeline! She helped me decide on paint choice, paint applicator, and craft sheets. Not to mention her awesome suggestion of using collage to put the pieces of craft sheets on my wooden plaque I picked out. If it weren’t for her (I can’t remember her name), I more than likely would have walked out of the store with just a wooden plaque. She is definitely an asset to the store!
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November 2023 by Andrea Wright
Got a large meaningful needlepoint project framed here recently and the framing staff took an exceedingly long time to discuss design options and ensure the frame was exactly right. They were extremely friendly and helpful, and the final product looks amazing. Would recommend their framing services to anyone.
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October 2023 by Eric Solheim
This place is awesome! My wife likes it way more than I do but it's pretty cool!
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October 2023 by Denelle Ingelido
A small store didn't have all what I wanted. But I'm glad they had some Halloween.
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September 2023 by Sharon Harvey
It's the kind of place where you can easily find little knickknacks for your upcoming art projects
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September 2023 by Joanne Pearson
Employees are pleasant, knowledgeable & helpful in personally directing customers to locations of items in need. I'm a happy & satisfied customer.
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August 2023 by Shyann G.
My experiences at the Michaels store located at 1628 S Signal Butte Rd in Mesa, AZ have consistently fallen short of expectations, leaving me thoroughly disappointed. It's disheartening to observe the glaring lack of professionalism and the overall disorderly state of their operations. From the moment I step in, it's evident that there's a fundamental issue with the way this store is managed. One of the most concerning aspects is the evident absence of a creative spirit among the staff. It's clear that the employees lack not only the desire but also the ability to engage with the products they sell. This deficiency in product knowledge and common understanding translates into an underwhelming customer experience. I've found myself repeatedly encountering unhelpful and uninformed employees, unable to provide even basic guidance or answer simple questions about the merchandise. As someone who values a seamless shopping experience, I have found this particular Michaels location to be a place best avoided. The unprofessionalism and disorganization permeate every aspect of the store, making each visit more frustrating than the last. It's disheartening to witness a store that should be brimming with creativity and inspiration fall so short of its potential. This store stands as a testament to unmet potential and missed opportunities; tarnishing what should be a haven for artists and craft enthusiasts. For these reasons, I find myself actively avoiding this location, with the hope that improvements will someday be made to elevate it to the standard that both the brand and its customers deserve.
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July 2023 by Trent M.
Well they just lost a customer for life.... My wife placed an online order for pick up of two items.... I get there to find out that only one item is there. I ask the lady at the from this is supposed to be two frames she comments back " I don't know what's going on with this I'll get you a manager" in a rude tone. Her name was Jackie. Jackie when you screw up someone's order your generally supposed to apologize and be polite. When the manager arrives she tells me that their system screws up sometimes and makes you pick up the other item from a different store which is what happened here. No apology no discount just oh yeah our system is terrible and now you get to waste your time and gas driving across the city to get your item. I get home to find that the frame from this store is cracked. Unbelievable. Needless to say I'll never step foot in your store again. Happy to go to your competitor hobby lobby.
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July 2023 by Steven Ocean
I shop at micheals frequently, I arrived at this location 13 mins before close this evening to an employee siting down inside the entrance door with it locked and said we're closed.
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June 2023 by Glenn Yocklin
Helpful friendly staff, store was very neat and clean.
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June 2023 by Justin Matney
Better prices than their competition down the road. Helpful associates
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June 2023 by Laura
They had a flag we were looking for ! All other stores we checked did not have a flag. We now put it on the house ! It was like a kit , has a metal pole and the flag and flag bracket, no screws but we figured it out!
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April 2023 by Ruchika Chandra
it has been always an amazing experience. the people are really willing to help plus they are creative to give you ideas too. always love to go here