-
October 2023 by Kathi Seaman
Pick up and return went smoothly.The woman at the desk was friendly and helpful.The man at the lot when I returned the car was nice and double checked that I hadn't forgotten anything.I would recommend National Car Rental at the Gateway-Mesa Airport.
-
October 2023 by Max Vickery
I've rented at this location twice and the customer service is outstanding. The cars are always in great condition and the staff make it easy. National is the best for a reason!
-
October 2023 by Calvin Wing
The vehicle I requested was substituted with an SUV that was rough riding and had uncomfortable seats. It also had poor fuel economy compared to what I had requested.
-
October 2023 by Elizabeth Thiel
Craig was extremely helpful in securing a car for us when we had accidently booked a rental car at another airport.
-
October 2023 by Amanda Grunder
Great Customer service. Great vehicle. Definitely renting from National again!
-
October 2023 by Brad Kaizer
Car was very clean and employees were friendly and helpful when picking up and returning the car.
-
June 2023 by Suzy F (Suzy)
Rented a car through my work.. The car was economy and drove well. Picked up the car with a full tank and dropped it off with a full tank. Had absolutely no issues will definitely use National car rental again!!!!
-
April 2023 by Erik Zylman
Had a great experience at Mesa Gateway. Picked up the rental in less than 5 minutes, and the return was smooth as silk at 4am. Great bunch of people at that airport working. Car was perfect, no issues.
-
April 2023 by Doren Montgomery
The staff and the car rental while in Mesa was top notch !! No issues and very pleasant to work with. However when I received my bill by email the weekly rate was increased without my knowledge and ended up being charged an additional $240 dollars. Called and after being transferred twice and having to explain the reason for my call both times I was told they would submit a credit for the over charge. The person on the phone could not tell me what the exact credit would be, received the credit information by email and only received a credit for $189. Not surprised it would not be for the full amount since the lady could not tell me what the credit amount would be. She fully knew my credit was not going to be the exact amount I was overcharged.
-
April 2023 by Wolfgang Friedlmeier
Getting the rental car at Phoenix-Mesa Airport was fast and easy. The selection was limited but they gave us a nice luxury medium car.
-
March 2023 by Cecilia H.
at this place you can't get married or hav name changes. Tess should not work front counter and is extremely rude to customers. I have been an executive elite member and she had to see 3 forms of ID. She took my credit card, FOID card, and credit card in the office that was locked. I felt very uncomfortable and she did not know how to do her job. Had to ask her manager if I could get a car if I got married and m last name was different.. I had made the reservation online and had already put my CC in so not sure why she couldn't just DO HER JOB. Use any other rental company at this place.
-
March 2023 by Wolfgang GVSU
Getting the rental car at Phoenix-Mesa Airport was fast and easy. The selection was limited but they gave us a nice luxury medium car.
-
March 2023 by Vickie Palmer
Brandon, who worked at the desk in the airport counter was unbelievably accommodating. Such great customer service from all of them there.
-
December 2022 by steve hughes
Yet another horrible experience at this location. Usually it's the app saying go to booth, but it's closed. Excited that it's actually open today, but now stuck because the client in front can't decide on cars and wants to look at them and the agent "can't exit out of his reservation". Try exiting and starting over at that clients experience not impacting mine. Ridiculous experience. Wish my company used someone else.
-
December 2022 by Michaela D
I loved my car, and the price but the best part was Gary at the drop off . He was so nice, and I wish more people could be like him.