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March 2024 by Bonnie Hull
My husband was involved in a minor accident. We all know property damage claims can be a headache. Since I work in the legal field, I referred my husband to Orlando Auto Body as we work with them. My husband took my advice and brought his truck to the Gilbert location. The staff were very helpful. Due to deeper repairs the vehicle was taken to the Mesa location. We experienced great service from Robert. You guys really put my husband at ease. We had hiccups with the adverse’s insurance company, but Robert was on top of it. Thank you all for the great service and great work done on our vehicle.
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March 2024 by Mike Smith
Matt at Orlando Auto Body did a GREAT job getting my parents Blazer repaired. He kept us informed from start to finish which was much appreciated! Thanks again Matt the Blazer turned out perfect!
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March 2024 by Francisco G.
After searching for body shops willing to work with Tesla insurance, I found Orlando's. Once they were on board, the process was smooth as silk. Savanna and Aaron are just great. My niece and I are very impressed with the (VW Jetta) repair. We highly recommend this shop. Accidents are stressful in themselves; the repair shouldn't compound that stress. You can trust the quality, professionalism, and overall conscientiousness of Orlando's. Francisco G.
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February 2024 by Tony Pinkston
Shane Orlando is an awesome person. His business is run very professionally. I have been going to him for 14 years or auto body repair. And had nothing but great experiences. I feel That I do not need to go anywhere else The work done at his shops is very professional and beautiful when it is done , You Can't tell that any Damage had been done when they were done with the work.
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February 2024 by Josh Downing
The auto body work was great. Communication was ok but not great. Inside of the car was left a total mess with black hand prints in all areas (drivers door, steering wheel and back hatch). Very disappointed in that.
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February 2024 by Roni Hardiman
GREAT WORK….SUPER CUSTOMER SERVICE!!!
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February 2024 by Angin Markarian
Beyond words , the job they will do it no one and no place can
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February 2024 by Charlie Tucker
These guys are Awesome ! Great work Great People. Highly recommend Orlando's
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February 2024 by Xavier Jimenez
Awesome place to get what you need fixed very professional and helpful very nice employees thank you Orlando Auto Body.
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February 2024 by Jasmine Russell
Hello,This is a long overdue review. Orlando's previously fixed my vehicle back in the summer and did an excellent job. They kept me informed throughout the process and ensured my vehicle had the correct manufacturer parts. My car looked amazing and the staff was very professional and kind people.I recently referred my mother to Orlando's Auto Body for collision repair also. She came from out of town and dropped off her vehicle. The staff were professional and very warm towards her. The told her about 3-6 weeks for repair and had the vehicle back to her and less time. She had a brand new vehicle prior to the accident and the work they did on her vehicle got it back to looking brand new again. I will be going back to them for any future repairs. They have my business forever and I will continue to refer others. Please check them out if you are in need of body work, highly recommended them.
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February 2024 by Craig Walter
Did what they said they would do in a timely fashion. Easy to work with. Responsive.
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February 2024 by Samantha m
Walked in a bit confused after getting in an accident and how the whole process works with the insurance. Jason was the best, he helped us on how it all works and had very helpful advice. I would recommend this place to everyone.
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February 2024 by Randy Paul
Great job by them!!!! Great service, they don't just do body work, they do art!!! Best body shop I have ever been to. Matt the estimator was pure class and super helpful!!!
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February 2024 by bmarie8705
Fast , reliable , awesome work! My baby looks brand new again … would highly recommend to anyone needing auto body work! Can’t thank them enough!
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February 2024 by Adam SmokesAndBarrels
Updated Review: 2 years ago I gave a 5* review, but after my recent experience I'm revising that. On the positive, the end product and body work are excellent. My issue is with the back end practices. My kid had an accident and his car was totaled. This happened right before Christmas. Having worked in insurance in the past I was really surprised at the amount my insurance was billed for a totalled car. There was very poor communication when it came to getting the car released to my insurance. When I called I was told "We're on the side of the customers, there's no rush to get it out of here. They probably just don't want to pay the storage fees. We're always on the customer's side." When I went to retrieve my kids things from the car, it was completely torn down. I understand they did this to create an estimate, which they charged my insurance for, but this is irrelevant because my insurance needs to be the one to do this and determine how to proceed. Ultimately, my insurance was billed a very unreasonable amount and my claims rep was simply told "we don't negotiate". This type of business practice ultimately costs my insurance more and only serves to increase the premiums for their customers.Like I said, the quality of the actual body work is excellent. But in the future I'll take my business elsewhere.
