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March 2024 by Andrea M.
I am not only a potential customer but an employee for the State of Arizona and I was hung up on twice today. At work I called for Employee Verification and I was hung up on. After my shift I called back and asked to speak with a manager and the call was again disconnected. This is unprofessional and rude on all accounts. I do not recommend this store and will be sure to make it a point to mention my experience to everyone I interact with. I will be posting this review on my personal Facebook, Google, and Yelp along with a formal complaint to the Better Business Bureau. This was today, March 6th at 12:50PM. I've also sent an email to the store email address Re: my experience.
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October 2023 by Nathalie Zamudio
Great customer service from Andres, he was super helpful. Thank you again ??I’m definitely coming back!
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October 2023 by Leo Lopez
Great service and fast, all was approved as I expected and Maria was super helpful.I would definitely recommend this place for everybody.
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October 2023 by Enrique Martinez
Came to this place for the first time since I live in the area just to see what they had and for my surprise I found a lot of cool stuff in there. They have a wide selection in video games. They also have some nice jewelry. Adolfo was kind enough to show me around. I was very pleased with all the attention and support he gave me while I was in there.
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October 2023 by Selenia L
Passed by to see their selection of jewelry as I was looking for a pendant. Oro Express has a wide variety of jewelry. I was also very impressed by how kind and patient Adolfo was helping me find what I was looking for. I will definitely come back for more jewelry. Thanks
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October 2023 by Byll Murphy
Great customer service. Fast friendly and professional. And the young. Women who helped me I’d like to say thank you very much.
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October 2023 by Deku
Came to share my experience with the great customer service Adolfo gave me while I was at the pawn shop. He was very nice while helping me pawn my chain.
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September 2023 by Suhungvi Dewakuku
First time at a pawn shop and had an excellent experience. I will come back to this pawn shop If I ever need to again. They was not pushy explained everything. Come here if you need to pawn anything. Friendly, fast, and easy.
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September 2023 by April Nguyen
My first time in a Pawn shop. I didn’t know what to expect and that mademe nervous. Andres and Kayla were kind, professional, honest and fair. I didn’t sell all I brought but what I did, I was satisfied with what I received for it. Andres shared a few ideas on how else to sell other items. I felt safe and recommend this business. No pressure.
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August 2023 by Selene Adams
Maria was so very awesome. She not only trained someone.. but helped me and everyone who came in very professionally. Thank you Maria and than you oro pawn for your help.
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August 2023 by Ida Gaumitz
If I could give Oro Express fifty stars, I would! Julia carefully examined a gold chain I have had for thirty years and provided a higher quote than I anticipated with an explanation of market and cash value. Having never been to a pawn shop, I was prepared for a bad experience. Instead, I was treated with patience, kindness, respect.... and honesty. During my visit, I felt safe and and the customer service Julia provided was remarkable. I am not ready to part with my guitar, but when I am, I will know where to go. What a great place!
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July 2023 by KIM LEBLANC
I went in to this place of business for the first time, and was impressed with the customer service I got by Maria. She was happy to help and I would definitely recommend this busines to my friends.
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July 2023 by Stephanie Gamez
Maria helped me and it was my first time and she was very nice in explaining everything to me and answering all my questions. Definitely will be coming back!
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July 2023 by Brenda Reyes
My very first time here & I was thoroughly impressed by the phenominal service Julie provided I will definitely return !
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June 2023 by SergiosWRLD
Came to this pawnshop and Juli helped me get a subwoofer for a fair price, definitely come check her out
