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October 2023 by G E
Dave at the front desk was very pleasant and professional. Dave is fantastic!!!!Performance Automotive & Tire Center has a comfortable waiting area.Highest praise to Performance Automotive & Tire Center (EXPERT-MECHANIC) (Javier)!!!!!! Javier not only correctly identified important safety and mechanical issues, he carefully showed me the issues in photos and in person. We are very grateful to Javier, and we will (specifically) request (Javier) to work on any of our vehicles as he is a (Trusted-First-Class) (AWESOME) mechanic, and he is a terrific gentleman!!!!!!Thank you Javier and Dave!!!!! We (HIGHLY) recommend Performance Automotive & Tire Center because of you outstanding professionals!!!!!
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October 2023 by Mat Haggerty
Had no choice but to use them for a new battery. Paid an extra 100 dollars for them to install it even tho it takes 10 minutes to do, but they won't just sell you the battery. "They have to install it per policy". I'd love to be able to use them in the future since I work across the street, but they've lost any chance of any of my coworkers using them.
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October 2023 by Carl Klose
Performance Auto's Team of Randy and mechanic Joey saved my trip to Canada. I had coolant/ overheating issues and had taken my vehicle to a shop in Scottsdale twice and they could not find/fix the issue. I had used Performance auto before when I lived in mesa. I called them up they got me in the same week and found the issue and quoted the Cost and how long it would take to complete as some part had to be sent out . They gave me a free loaner car while repairs were being done.The vehicle was fixed and the cost actually came in $100.00 less then quoted. Thanks to Joey's auto expertise I did not have one incident the whole 16632 miles and back. Performance Auto, my go to Auto Team!!!!!
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October 2023 by Dianna E
Horrible experience. The manager tried to charge me $170 for an oil change. When I challenged the cost because I purchased a Groupon the manager said "I sick of talking to you, go to the dealer next time". The dealer still would have been half the price. Very condescending and disrespectful man! Will never do business here again, and I am thinking of filing a complaint with the BBB.
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October 2023 by Rebecca G.
UPDATE: After speaking with the manager, they sincerely apologized for the inconvenience and explained that there was a new manager on shift. They promptly refunded the amount I paid on Groupon and emphasized that customer satisfaction is their top priority. I appreciate their polite and understanding approach, and I'm happy to revise my review to reflect this positive resolution. Thank you for addressing the issue promptly!WARNING POTENTIAL GROUPON SCAM: As outrageous as it is, Groupon has refused to refund me, despite the clear mistake and deceptive behavior from the merchant. Performance Automotive & Tire Center was shady, employing bait-and-switch tactics. I had the unfortunate experience of dealing with their deceitful sales tactics firsthand. I was initially enticed to get an alignment done here due to a supposedly great Groupon deal I purchased. However, I never received the service and was refused a refund. I scheduled an appointment because it was a requirement in the Groupon description. They called and asked if I could change my 10am appointment to 8am, to which I agreed in order to be accommodating and friendly.Despite their initial friendly demeanor upon my arrival, I was disappointed to discover that they hastily redeemed my voucher without even bothering to inspect my car first. It was only after the inspection that they informed me of the need for additional repairs, which would cost me a staggering amount exceeding $1,000. To add insult to injury, they insisted that these repairs must be done before they can complete the ALREADY REDEEMED GROUPON service. I couldn't even afford to pay the full price for an alignment, and now they hit me with this? They should have taken responsibility and refunded me themselves, but instead, they told me to contact Groupon. They informed me that they would place a 60-day hold on the service and would proceed with it if I repaired the part on my car. However, at that moment, I decided not to continue doing business with them due to their shady tactics. The most infuriating aspect of this situation is that when I took my car for a second opinion immediately following this appointment, the mechanics quoted me $320 to replace the same exact parts, including labor. This indicated to me that Performance Automotive exhibits deceptive behavior, lacks trustworthiness, and prioritizes monetary gains over the well-being of their clients.It is truly disappointing to encounter such unprofessional behavior from establishments like these. This is not only unethical but also a complete disregard for consumer rights. Performance Automotive & Tire Center should take responsibility and rectify this situation immediately.
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September 2023 by Lily C.
The name is Lily Cobham. Got a super deal on Groupon for an oil change for my Tacoma Baby! Randy is his name. Randy was a very super kind and professional. He introduced himself and services provided. He offered snacks and beverages a top % hospitality in my book. The quality of service and hospitality are amazing and I would recommend Performance Automotive & Tire to all looking for great deals and outstanding customer satisfaction!!! Randy and staff you're all appreciated at Performance Automotive & TireRespectfully,LC
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September 2023 by Robyn Busby
I needed an oil change but did not want to pay an exorbitant fee for doing so, so I bought a voucher through Groupon to Performance Automotive. I actually rescheduled the oil change twice from its original appointment date and they were very friendly and flexible.When I arrived at the shop, which is a full service garage by the way, they had a welcoming waiting room with an assortment of drinks and snacks along with a promise from the man working the front counter at that time, that it would be a 1 hour wait.All of their oil changes include a 40? point inspection and tire rotation. Since this shop does everything, I asked the mechanic working the counter about some issues and concerns that I had about my vehicle. His responses to my questions were off-putting. He kind of brushed off my questions by giving me generic responses completely impersonal, magnified by the fact that he couldn’t take his eyes off his computer monitor even though a live customer that wants to hire your company to fix various issues, is standing right there, waiting to be convinced that Performance Automotive knows their stuff and cares about each guest . It’s funny because he told me they have these cheap oil changes to lure customers in so they can perform more extensive work on their vehicles.I would probably not choose this place unless I had to for service on my vehicle, plainly due to the fact that I felt I couldn’t ask questions without being annoying and not having eye contact every time I spoke with counter guy made me feel so unimportant as a customer.Thanks for the oil change though guys!!
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September 2023 by Dianna E.
If I could leave negative stars I would. Had a groupon for an oil change. After the oil change they tried to charge me an additional $120 for an oil change. When I disputed and told the Mgr that I already paid for the oil change on Groupon, he said o that's bo good because you used a coupon 5 years ago. I replied that they should had told me that when I made the appointment the Mgr told his staff to get me out of there he's tired of looking at me. He told me next time go to the dealership. I replied absolutely because he was charging twice as much as the dealer. He was very rude and condescending. Will never do business again there and will make sure everyone I talk to knows about my experience there!
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September 2023 by Brilynn Carter
have been going here for over a decade now and they always remember me. they communicate my repairs every step of the way. waiting area has free water/drinks which makes getting my car fixed less of a chore and more of a lil treat. the loaner car is a huge lifesaver when you need it. had to get a large fix recently and randy could tell it was an overwhelming situation to have a bill larger than anticipated (no fault to shop, they found a great deal on a new motor and overnighted it in) and he took the time to actually go get a quick car wash and remove leaves that were built up in the outside crevices. can’t recommend enough!
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August 2023 by Shelby Keen
Randy and the team at Performance Automotive were absolutely amazing! I had no idea what I was really looking for in new rims and tires and Randy took his time showing me all of my options. They even had a loaner car for me to use while my truck was getting the new tires and rims done. Amazing service, honest, quality work and affordable pricing!Services: Tires
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August 2023 by E Family
Ike was awesome for our wheel alignment. We have an older 2006 Pontiac Vibe, and we appreciate Ike's terrific customer service. Also, our Vibe drives perfectly straight thanks to the excellent Performance Automotive and tire center technician.
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August 2023 by Robert H
Think twice before using this place!!The front end guys, Randy and Ike, are awesome and treat you great. You will even see that I gave them a 5 star rating on Yelp in December. But this time I had an issue and found that the owner, Tony, is worthless and unprofessional. They broke a wheel cover during a wheel alignment and Tony refused to accept responsibility and make it right. Instead I got to hear how he was a retired auto engineer and how they are making cars so much cheaper these days and out of plastic. Blah, blah, blah. So what..Not my fault and when I brought the car in that wheel cover wasn't broke and when they gave the car back it was broke. Don't have to be a retired auto engineer to figure that one out, but don't expect Tony to step up and be a real man to accept responsibility.(added after Tony's response) Well I think Tony did a good job of helping you all understand what I experienced when I raised my issue with him. Lots and lots of words, deflection away from the issue, and ZERO customer care. As a side note, it looks like Laura had a similar poor experience with the customer care after raising her concern - based on her review.Service: Wheel alignment
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August 2023 by Natalia G
Can’t recommend this place enough. Came here for an oil change that I purchased on Groupon (completely recommend this for your first visit here, it’s only valid once per customer, but they also have great specials on their website!) The special was around $45 for a full synthetic oil change. I was told it would take about an hour, ended up only being 45 minutes. No upselling and BS like some other mechanics I’ve been to. Anything else needed for your car is discussed with you before the work is done. Waiting room is well stocked with coffee, snacks, and cold drinks, everything is very clean as well. Will definitely come back next time I need an oil change in the Valley!Service: Oil change
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August 2023 by Robert H.
Think twice before using this place!! The front end guys, Randy and Ike, are awesome and treat you great. You will even see that I gave them a 5 star rating in December. But this time I had an issue and found that the owner, Tony, is worthless and unprofessional. They broke a wheel cover during a wheel alignment and Tony refused to accept responsibility and make it right. Instead I got to hear how he was a retired auto engineer and how they are making cars so much cheaper these days and out of plastic. Blah, blah, blah. So what..Not my fault and when I brought the car in that wheel cover wasn't broke and when they gave the car back it was broke. Don't have to be a retired auto engineer to figure that one out, but don't expect Tony to step up and be a real man to accept responsibility.
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July 2023 by Jason Steinke
Went to them on great reviews and my Groupon was expired. They applied it to a full Synthetic and was very impressed with a full digital overview of things to get done or not. Glad to know shops like them can accept warranty work too. Just glad for the car review, the oil disposal and the on hand supplies I don't have to run to and fro an auto parts store. Not to mention drips on driveway and hands. I'm old-school DIY but it isn't worth doing on my own anymore.
