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January 2025 by Dominick Wiggins
Meet with advisor for new credit card and change of address. Card shipped no wrong address no change of address occurred. 5 days wasted waiting on a card that never came plenty hrs ways at the branch and on the phone with customer service
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December 2024 by Patti Chittenden
Oh my gosh, a week before Thanksgiving I walk out of the dollar store and go into the grocery store to buy my food and I don't have my debit card. Thank goodness for Kevin and the friendly gas service at PNC. He was able to cancel the old card and I was out the door in less than 20 minutes with a new card so my holiday is back on track. Thank you, Kevin and PNC
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June 2024 by Tarek Abdelhady
Friendly people and no problems! Kevin was a great help!
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February 2024 by Misha H
I recently opened an account with PNC, but I'm perplexed by the presence of tellers and bankers. Entering the branch, I hoped for decent customer service—a rarity these days as corporations seem to have forgotten the importance of treating customers well. After completing a mobile deposit, I was notified of a one-week hold on the deposit. Seeking assistance inside, both the banker and teller were unable to provide solutions or even explain the reason behind the hold. They seemed lost, navigating their computer screens aimlessly—almost as if they were browsing a lunch menu rather than seeking answers. The teller didn't even ask for my account information; instead, she sat behind the counter, idly scrolling on the monitor, lost in speculation.
Leaving the branch frustrated, I decided to reach out to the call center, and to my surprise, they were helpful! A young lady there released a portion of the funds and assured me I'd receive the rest of my deposit the following day—which indeed happened. It's baffling that the teller and banker didn't offer the office phone to call customer service for assistance, why are we sitting in this big office with a phone and desk? Put it to use, they simply shrugged, offering no answers or solutions. It begs the question: what's the point of banking with PNC? What do they offer besides frustration? Why bother having branches if the employees aren't helpful? We can handle transfers and other tasks via the app or over the phone.
The real solution lies in comprehensive customer service training and offering the same level of service provided by the call center. If that's not possible, it would be less frustrating for customers if they just closed their branches altogether.
I will be going to Wells Fargo.
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February 2024 by Uncle Kenta
Horrible. Got rid of PNC Back in my life. Never again. The "cashiers" checks they give to customers do not scan properly and other banks. Had to drive all the way back to the branch, cash it in order to get my own money. If it were me, they'd charge me a fee for a bad check. I'M DONE WITH PNC BANK!!!! Never again will I do business with this massive terrible corporation. EVER! Confusing terrible online banking user experience, horrible customer service, and scam you out of your money with ever changing policies so they can charge FEE$ FEE$ FEE$. Moved my money to a credit union with REAL FREE CHECKING. Good riddance PNC.
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February 2024 by Sherri Hildebrand
Everytime I go into this bank I tell my self, close your account and find another bank. Their customer service is the worst and I can put up with all the other nonsense but that.
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February 2023 by Queeninky480 Garcia
I been coming to this bank for years I swear every time I come this location it makes me want close my account.
The customer service is horrible
This one the worst bank office in Mesa.
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February 2023 by Google user
My husband has been trying to get the name fixed on our business account for 9 months. He has been handed off and told it was “done” numerous times. He has been working with Ella since Jan 19, 2022 and has been told it is “done” again but they can not provide any proof of this and say it won’t show up until 2 more months?? The worst bank I have ever dealt with!!!!!
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February 2022 by Aaron V.
PNC sucks! I will be closing my account. Loved BBVA. Not sure how PNC was big enough to acquire them because they are terrible.
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February 2022 by Arturo Vences
Absolutely unpleasant, it is not possible that any of these employees know how to make bank transfers to Mexico... No one does their best to help, they just tell you that they don't know how.
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February 2022 by William White
I seriously would have given them 0 stars if it was possible.. Set up an appointment with the branch manager I showed up a couple minutes early he didn't show up at all.. Staff claimed that he wasn't the one that set up the appointment. Someone else was.. Then the other excuse was something came up. But instead of calling someone and letting me know instead they let me drive 20 miles out of my way for nothing. The banker that was there was giving her entire life history to 2 gentlemen at her desk and swearing profusely. This is probably the most unprofessional bank I have ever seen in my life and I would never bank there! Don't waste your time or money!!!
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February 2022 by Nic M
A joke of a bank. Do not sign up avoid at all costs unless you dont access to your money. Support is not existent. You will call and sit on hold for hours.
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February 2021 by Eric Holmquist
the Staff at this Location is very knowledgeable and helpfull! Able to be both patient sensitive to the costumers needs. I would recommend this bank to my friends and family as I am thoroughly impressed with the service!
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February 2020 by Lissa Sherman
This team is the greatest!
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February 2020 by toomissmad Scocco
Closed branch near my home. Told to go to another branch in mesa az. That branch is over 10 miles each way, total 20 miles for banking. Looking for new bank. Compass doesn't care about their customers.
