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March 2024 by jenny Fisher
Very professional, courteous and efficient. Managed their time well and provided a ride to and from the facility. Excellent customer service!!
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February 2024 by Jose Moreno
If I could give this place 0 Star I definitely would I walked in they have no power. No message no heads up they just kind of leave you in the dark and have you waste your time. I highly recommend do not get any service done from either Ford dealership or quick Lane change it is not worth the time and money,do not there buy the package and waste your time with people who are so unprofessional like these guys are
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February 2024 by Jay Larson
Had an appointment for oil change and it took over 2 hours!!! I could have bought the stuff and done it myself in less time!! Then I was told it took so long because there wasn’t enough techs for the number of appointments. Why offer appointments if there aren’t enough techs to perform the services?! Don’t waste your time getting service here.
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January 2024 by Josh Ranger
Great customer service and support. Very communicative and went above and beyond when there was an issue with getting my vehicle back to me by offering services in the future due to inconvenience
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December 2023 by Jeremiah Mills
Respectful and get the jobs done right the first time
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November 2023 by Chris McCale
If you schedule an appointment for an oil change, plan for your vehicle to sit for an hour or longer before they pull it in. It is the slowest oil change I’ve gotten from any quick lane in the valley. 2 stars because the service eventually gets done, just not in a timely mannerService: Oil change
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October 2023 by Terry Hedgecoth
Derek, the service Mgr, and Stephen, the tech, both did a fantastic job getting my truck back on the road quickly. The tech even noticed an unrelated issue (coolant leak at the turbo) that would've brought me back in a few weeks, but it was repaired at the same visit. Keep up the great work!
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October 2023 by Kimberly Prato
Check engine light came on, online appointments are easy to navigate and appointment was made same day. Joshua Fritz and Derek Ironside worked on our vehicle quickly, had the problem diagnosed and searched for the part..all during a UAW strike. Jeep was in and out the next day, and back on the road. Joshua and Derek are professional and kept us informed the entire time. They are what makes a great team at Larry H. Miller. We can't say enough positive things about these two, and about this service center and dealership.
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September 2023 by Bandhana Kumar
No Stars.Horrible experience. When i scheduled an appointment i made it clear that i need my cars battery changed. I told them i need to be in and out since i have a newborn at home. They said it will not be a problem.I went in for my appointment. I told the guy that i had warranty on my battery ( I only had this car for over year). He told me that its written here in black and white that there is no warranty on my battery.I told him i need get home & i will just pay for it. I will find paper work and come to get refund cause i know its under warranty.I waited outside for someone to start working on my car and no one came. I than asked a employee who was coming toward my car and told him i need get gome to my newborn.He went inside and talked to guy who checked me in. He told me my car battery will be changed in 20 minutes but i have to wait 2 hours for battery to get here.The guy inside told me they have battery and i can pay when there done with installation.The guy who told me it'll take two hours for my battery to get here told me that my battery was in warranty and i have get the exact battery for the warranty to apply.I told him that the guy who checked me in told me it wasnt so go ahead and put the battery you guys have and i will pay for it.The guy went back to talk to guy to checked me. 15 minutes passed and no one came to tell me whats happening. Its 111 outside in AZ.I went in & the guy who checked me in who told me that i did not have warranty on my car battery is now telling me i have warranty on my battery suddenly and i have to go to dealership to get it.I felt that i was being mistreated due to the color of my skin.I called customer relations and talked to Joey who i explained the situation to. I was told that he was the director to the dealership. Joey had me drive to the dealership in Mesa and got my cars battery changed.Horrible two hours wasted. Never will go or recommend ford to anyone.I will continue to share my story as this should not have happened.Service: Battery
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August 2023 by Valerie Mattice
Got me in fast and fixed my air conditioner within a day. It was 118 outside, so very much appreciated. Would highly recommend…it was great service. Two thumbs up. ??
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July 2023 by Phil Cash
Good place for services. Very respectful and up front.
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June 2023 by Elizabeth Campbell
Was referred by MY TCA warranty. I was happy they told me that it was the air compresser got it fix. Was told motor mounts were going bad.that l had to take it back to the dodge dealership. Dodge said there alternator is bad pulleys and belts too along with the mounts. Not happy that they didn't find this stuff wrong with my car.
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June 2023 by Carolyn Kaul
Derek and the team are wonderful. Did a great job in a timely manner.
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June 2023 by William Sanders
In and out quick. Service is a goal from this location. Will return if I have issues with my truck
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May 2023 by Tiri Mill
They are so great here! They go above and beyond for their customers! I will never take my car elsewhere.Services: Air & cabin filter replacement
