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March 2024 by Roger Sparkman
Pam and Reinhard did an excellent job with the changing out of the main and axillary batteries on my 2019 GLE400.Would highly recommend for your Mercedes Benz servicing.
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November 2023 by Kelly W
Reínhard has taken care of my White Bandit (Mercedes) since day 1. I trust them and they are very honest people!
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October 2023 by Thomas Koss III
Called Reinhard's and told them the exact issue I had with a torn rubber bushing. Told me over the phone to bring it by as they could do the job. 30 min later I get a phone call saying that they need to replace an entire part over $1,100 because a $12 rubber part failed so my OTD price was over $2,000. I asked why, and she told me that "we can not get the $12 bushing separately and have to buy the whole assembly". I said, "That seams a little strange". She told me "The dealership would only sell it as complete unit".Little did they know I had the $12 bushing in my trunk that i had purchased directly at the dealer. I explained that I had already sourced the part and she rudely told me they would not install outside parts and the only way i would get my car back was by paying a $180 drop fee (similar to a tow service or impound lot).It shocked me that they were so quick to push me away and tell me to come pick up my car with out even considering building a new customer and still making money off the labor.For the record I was never verbally told their was a fee, I'm sure they have it on their boiler plate fine print at the bottom of their customer agreement. I have heard of shops doing these tactics, but usually only the lowest of the low. So I paid their ransom, and as a result the get a 1 star review.ThanksService: Transmission
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July 2023 by Susanne Leva
Our MAN truck didn't start anymore, no workshop in Tucson could or wanted to help us. Luckily we found Reinhard's German Autohaus in Mesa!! Reinhard took care of us immediately and quickly recognized the problem. The new batteries were installed the very next day. Reinhard was able to solve all the installation problems - he's a great mechanic! We can wholeheartedly recommend this workshop!Service: Auto battery replacement
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June 2023 by S. B. N
Reinhard's Autohaus was very accommodating, very fast and efficient! We will be using their services again! It is nice to have a specialized mom and pops shop with great value and high integrity!Service: Steering & suspension repair
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February 2023 by Shanna Maher
Highly recommend. I took my Mercedes C300 in on a Tuesday morning and had it back by Wednesday afternoon. Reinhard’s German Autohaus did quality repairs and replacements and a service A, for 1/3 of the price Mercedes quoted me.Services: Steering & suspension replacement
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February 2023 by John Hatzl
We had Reinhardt's German Autohaus perform the B service on our GLC300. Reinhardt is a great mechanic and does excellent work at a fair price. We drove up from Tucson and it was worth the drive. I highly recommend Reinhardt's German Autohaus for anyone looking for an honest and knowledgeable mechanic.Services: General repairs & maintenance
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December 2022 by Robert tavassoli
I took my 2017 BMW X3 in for a diagnosis due to engine light coming on/off. I was expecting good service, honesty, and integrity. I will explain the diagnosis and the service and you decide if you want to take your vehicle to this shop. Diagnosis: need a new battery, mind you this is a service shop that specializes in foreign vehicles. They replaced the battery with an interstate brand not original BMW battery. Cost of battery $369, tax $32, LABOR $455, for a total of $856. Integrity zero, if you do not feel this is rip off than utilize this shop. I told the shop I was expecting a BMW battery and the owner stated that is not what we use. Just an FYI, I put this story on Reinhard's website, needless to say it does not appear on their review section. Apparently the owner only posts good reviews not TRUSTWORTHY. Hope this helps anyone who is just expecting service, honesty, and integrity.Service: Auto engine diagnostic
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November 2022 by Robert
I took my 2017 BMW X3 in for a diagnosis due to engine light coming on/off. I was expecting good service, honesty, and integrity. I will explain the diagnosis and the service and you decide if you want to take your vehicle to this shop. Diagnosis: need a new battery, mind you this is a service shop that specializes in foreign vehicles. They replaced the battery with an interstate brand not original BMW battery. Cost of battery $369, tax $32, LABOR $455, for a total of $856. Integrity zero, if you do not feel this is rip off than utilize this shop. I told the shop I was expecting a BMW battery and the owner stated that is not what we use. Just an FYI, I put this story on Reinhard's website, needless to say it does not appear on their review section. Apparently the owner only posts good reviews not TRUSTWORTHY. Hope this helps anyone who is just expecting service, honesty, and integrity.Service: Auto engine diagnostic
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November 2022 by Robert T.
I took my 2017 BMW X3 in for a diagnosis due to engine light coming on/off. I was expecting good service, honesty, and integrity. I will explain the diagnosis and the service and you decide if you want to take your vehicle to this shop. Diagnosis: need a new battery, mind you this is a service shop that specializes in foreign vehicles. They replaced the battery with an interstate brand not original BMW battery. Cost of battery $369, tax $32, LABOR $455 for a total of $856. Integrity zero, if you do not feel this is rip off than utilize this shop. I told the shop I was expecting a BMW battery and the owner stated that is not what we use. Just an FYI, I put this story on Reinhard's website, needless to say it does not appear on their review section. Apparently the owner only posts good reviews not TRUSTWORTHY. Hope this helps honest customers who just expect service, honesty and integrity.
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July 2022 by Derek beaver
Horrible place, go elsewhere!!! Front desk lady has horrible attitude and we Had an appointment scheduled for 5 days. We bought the needed parts ahead of time from Audi so we weren’t waiting on parts to arrive and alleviate the down time, arrived at 8 when they opened to be turned away…. They said we wont install customer purchased parts and they no longer had the time for us, they had other cars to catch up on… im gonna assume they wouldn’t use our dealership parts because they up charge for parts…Service: Engine repair
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March 2022 by Karissa
Friendly mom and pop shop. My ML was repaired on time and for estimated price. Got vehicle through Emissions no problem.Services: Oil change
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February 2022 by Red's True Reviews
From the time I called to make appointment to the time I picked up my Mercedes when completed they were friendly and knowledgeable. Answered all my questions and showed me parts they replaced. Prices seemed fair for work completed. I would definitely use again. Don't believe everyone else's opinion go see for yourself. Love that's it's run by a husband and wife team. Definitely recommend them.Services: Auto engine diagnostic
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December 2021 by spencer mitchell
Never even got to drop off the vehicle they were so rude. Hopefully they figure it out.
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November 2021 by glenda gilbert
Bought a used car from them. It had a cracked gas tank and they tried to say it was not that way when we drove it off the lot. There was gas pouring out by the time we got home. They said they would not sell a car that they would not let their kids drive. I guess they don't like their kids very much.
