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March 2024 by Jason Kidd
FRANK IS THE BEST AT HIS JOB!!
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March 2024 by Ess Bee
Today I experienced an outstanding display of customer service from Duane in the parts department at Robert Crist RV in Mesa. Arguably the best service I’ve seen in 30 years of RV’ing. Our RV is made in Canada and is an older one, which can lead to some searches for rather obscure parts. Duane was up for the challenge, in fact, he completely “owned” the challenge, digging through manuals, searching on line and all with a great, positive attitude and friendly relaxed demeanour. Couldn’t have asked for a better experience. Thank you!
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March 2024 by Brandi Reiser
Nothing but great things to say about this company! Frank in the parts department is very helpful and knowledgeable. He is always willing to help us find parts we need to complete a repair for a customer. Thanks Frank for everything that YOU do!!
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March 2024 by Mary C. Dees
I had the best experience ever, buying a travel trailer from Brian at Robert Crist RV. My husband and I stopped in just to look, and I am sure we probably said “we are just looking” at least five times. We owned an older travel trailer that was too big for my Jeep to pull. Brian went to his office to see how much weight my Jeep was supposed to pull and we went looking. I found a brand new trailer that was just what I wanted. Unfortunately it was out of my price range, so Brian said let me show you this one I just took in. To my surprise it was a Minnie Winnie Drop in beautiful red and black ( my flyball team colors) This one was in our price range and had enough beds for my grandkids. My husband and I agreed, even though we were “just looking” we had to have this trailer. As we sat down to fill out the paperwork the song that came on was none other than Ozzy Osborn singing Flying high again. My flyball team, Crazy Train is all about everything Ozzy, so I knew this was a sign. Thank you so much to Brian, Brittney, Tim, Rick and the nice guy in the parts store.Mary & Darrell
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March 2024 by Jeff Angelski
Britney in finance is amazing. She is very knowledgeable, very friendly and really understands customer service.
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March 2024 by Shantal Tellez
Amazing experience from our very first call. Not only did they help us find the perfect camper to fit our family the deal was amazing! Great people in finance dept made the buy so easy! Shout out to Austin for all your hard work and dedication, much appreciated!
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March 2024 by Marva Riccitelli
BUYERS BE AWARE!!!The 1st of the year we went to Robert Crist Rv. Told them we had a trade in and found a small pull trailer we wanted. The on sale price was listed in the camper. An offer was made for the price of our trade in (not bring it in and we will give you a price, but a price ) We accepted the trade in amount but when the paperwork was presented for the new camper it was $10,000 more than the sales price. The salesman was called on it and he said “No problem, we will just add 10,000 to your trade in”. I’m sure this must be standard practice for this company because we brought our trade back they declared it not worthy of the price plus they asked for even more money. It makes it so they get the full price plus your trade. And when you figure it out, you’ve had paid tax on $10,000 more dollars. Shame on us for being conned. We tried to talk them about all this to no avail. When we got the camper home the slide would not work. In the paperwork was an unlimited roadside assistance warranty with an 800 number that came with the purchase (you could even buy an extended of this warranty). We called the number and was told they won’t come to us but they would help troubleshoot over the phone. Bottom line we ended up taking it back to Robert Crist. There first and last statement was you must have done something to cause the Convertor to not work and so therefore there was no warranty. But for 500.00 more they could fix it. We had never even used the rv. It didn’t not work the first night we brought it home and tried to put the slide out. Finally the salespeople just quit answering our calls. After a week we went and picked it up. Took it elsewhere and had it fixed. There comment as we see this sort of thing all the time from this company. We ended up not being able to use the camper for two months while all this was being fought over. Bad bad taste for this company and the awful customer treatment
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March 2024 by Paulette LeBlanc
We are Robert Crist fans and this latest service (body work and a long list of repairs) confirmed it. Brandan and George did a great job dealing with the insurance company and kept us informed of progress. The body work is masterful! The coach looks great! George managed all repairs and, as always, did a top notch job! We knew the repairs were in good hands. Thanks, all!!
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March 2024 by Steve Cochran
Just wandered in to view new products and feel in love with an Outdoor kVS 21’ trailer.Free to wander the lot and no pressure!Went to sales and found the very knowledgeable Brian Larson. He spentLots of time going thru the rig point by and point and Introduced. me to the rest of crew. I came home knowing I had made a good choice! Picked it up am very happy to have done business with Robert Crist and Company!Steve C.
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February 2024 by Walter Scott
Made an appointment while on the road to have the unit un winterized, upon arrival Glenn our Tech showed me how to unhook the fifth wheel, and utilize the electronics. Service noticed the Refrigerator required service and completed in short order. The Staff, and parts and Service departments were very helpful. If you are local or passing through stop by and get your RV needs met promptly and by friendly representatives.
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February 2024 by Cary Craven
Very helpful staff. Good selection.
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February 2024 by Stephanie Walker
We just purchased a DRV from Robert Crist and had a great experience. Everyone from Brian in sales,, the owner, Tony in service, Brittany in finance and everyone in the parts department were extremely helpful! All around great experience highly recommend.
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February 2024 by Jesse Saltzman
Brandan has been great to work with
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February 2024 by Michael Sigler
We were so pleased with the service. We corresponded by email to find some tubing seals we needed for our RV. Brittany Paul went above and beyond keeping in touch and searching for what we needed. Though we didn't end up ordering it from here because we found it closer, we appreciated so much her time and effort.
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January 2024 by RobinsNest
From the moment I contacted Tom Shoemaker about one of there 5th wheels...I could tell I wS dealing with a great guy and RV company!....Tom was almost like family from the start!...From helping guide me to get there...to be so positive and friendly..to being a man of his word...all the way through..up to delivery!....the whole team was great!...even there store guy!....paperwork easy..simplest major product I have ever purchased from a company!....I highly recommend them...and are telling friends and family when there ready for an RV!...
