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January 2024 by Carol Rainey
Entered the store to pick up online order. First time there. And last time! Almost closing time. I'm the only customer. One employee at a counter was looking at his phone. The woman with the short white hair, (You Know Who You Are) at the main register... no smile, no greeting at all. I gave her a chance to redeem herself and jokingly said, "No smile, huh?" She growled at me, " Wha' do ya need?"Told me to go to the back. I go to the back. This guy sort of greeted me. When I asked if that woman was the manager, he mumbled he was. Told him what had happened and he half-heartedly said he would talk to her.The store was quiet and she heard me talking to the manager. When I walked past her to leave, she said, "Have a nice night."I didn't even look at her as I walked past. Just told her to go to hell!I don't need that kind of passive aggressive gaslighting. I'll find a different Ace to go to.Obviously a management problem because he didn't seem in charge at all. Also an employee problem, which again stems from management.
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January 2024 by Rayanna Deford
Got my Traeger here. They put it together and loaded it in my Ridgeline. Great service at Ace as usual!
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January 2024 by Janet Dunbar
Great service with a smile! Also knowledgeable help.
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December 2023 by Tami
My order was cancelled immediately with no reason listed, all within 5 minutes of purchase to cancellation.
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December 2023 by daniene wilson
We went to buy some shelf holders and we got the wrong size and they exchanged it for the right one !
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December 2023 by Deborah K.
I had such a great experience. I am always creating things. so I need a lot of help. I asked Able where a couple things were to make my terra cotta heater and he took me around the store gathering everything on my list. so helpful and so kind. When I got to the checkout he rung up my order. $25 and I have my new heater. I'm delighted. I love most all ACE hardware stores. ive been a customer for years.
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November 2023 by James Cochran
I’m leaving a freaking review here. Unbelievable! I came in looking for a hand held scrub brush and all they showed me were dish brushes. “ You don’t have a brush bigger than that?” “No, sorry”. I can’t waste my time anymore. I tried to give them my business, but really? No brushes to scrub a floor with?
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November 2023 by David Burns
At Ace hardware I can get advice on how to fix a faucet and get help picking out correct screws and bolts. Excellent customer service
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October 2023 by Mike Phillips
Unbelievably horrible customer service. Needed a small item. Was rudely told by the female behind the counter that she couldn't look up anything and then directed me to an older male employee who after I showed him a picture of what I was looking for off of their own website asked "what do you want?". I guess the picture, part description and part number were not enough for him? He then pointed to the rear of the store and sent me on my way. After not being able to locate the part, and being ignored for 20 minutes I decided to leave. I went to Dave's Ace Hardware where I was greeted upon entering the store and the moment I entered the isle an employee was there to help me with all of my questions, even looking up the item on his phone, which apparently the employees at Rods are incapable (or just too lazy) of doing? Judging by the number of customers at Rod's compared to Dave's I see why the latter is a better choice for your hardware needs.
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August 2023 by John Cowan
For me knowing where something is or general idea is a plus for anyone in the store. To go up to a crew member and ask them where I might find something and them to reply with at least a idea, then to say "I don't know", or "I don't even think we have those" without even double checking. We'll I can say with total honesty that has never happened to me and happy that it hasn't. Thank you Rod's you have a great crew and awesome team.
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August 2023 by voodoovfr
Great variety and quality. Good customer service
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July 2023 by John Gariepy
I had no idea what the hell i was gonna do. Thank god for Abel and Ace. You guys save my butt! Thank you!
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June 2023 by Natalie Bakke
Love, love this place. Friendly, well stocked, and never found an item that they didn't have. Easy in and out and convenient parking!
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June 2023 by Jeffrey Anderson
A little pricey but very convenient if your needs are small and don't want to trek through the big box retailers for one item and a little advice. Staff there is knowledgeable and eager to assist
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June 2023 by Stacey Quinn
Another great visit. Louis was super helpful with my project and taught me how to do it myself next time. 10/10
