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December 2025 by Kris Shnall
Mary was awesome she was patient, informative, and helped us make the right decision for us. If took her time and explained or different choices and asked us questions so we knew what to look for. Can’t wait for the bed to arrive. Counting down the days.
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September 2025 by TheNatural Youtubing
Lady I was talking to was very inappropriate. She only wanted to talk to women it seemed like.
even when I asked the questions she only answered to my lady.
Very disrespectful staff go somewhere else.
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May 2025 by Sammy Chen
Great service
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March 2025 by Cy Davis
Worst choice I’ve ever made.
I am being told I have to pay a return fee for a mattress I’ve only had for 4 days.
They were insisting I keep the mattress for at least 30 days even though I’m not getting any sleep as it is and got better sleep on my couch last night than I have the previous 3 nights.
This brand isn’t for everyone & I highly stress for you to try out the beds in the store with laying on them for over 20 minute time frame.
I won’t be recommending this company at all if I have to pay a return fee.
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March 2025 by New Vintage Services
Horrible company that offers no flexibility or grace on exchanges. Don’t waste your money or your time with this company
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October 2024 by Willieka Koonce
BUYER BEWARE!!! I made a purchase about 2 years ago for approximately 9,000. Last week one side of the bed was losing air. I called customer service and they were basically telling me to troubleshoot it myself because if they were to send a technician out it would cost me 150.00. Next, once I’ve found the cause (myself) they told me after the 1st year the 25 year warranty was prorated. I was flabbergasted. The air chambers need to be replaced at a whopping 500.00 and I was responsible for 300.00 of it. If after only two years and a prorated warranty they only covers 40% after two years, I can only imagine what it would cover for the rest of the warranty. This is a total rip off and to make matters worse the customer service rep said it’s a DIY project. They can’t even send someone out to fix it. Oh wait they actually can but it will cost you 150.00. So you have to find the problem yourself, pay at least 60% of the replacement cost, and do the installation yourself. I don’t know about you but that is not a warranty. You are better off going to mattress firm as these are nothing more then a glorified air mattress. This was the worst decision I’ve ever made. Take a look at the better business bureau and you’ll see this is very common. Take you business elsewhere.
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June 2024 by James Ingram
people were fine ....the bed was a huge $ 8,000 mistake.
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April 2024 by Aason Marsh
Me and my wife were bed shopping and stopped by here. Got a quote. And they have been emailing us multiple times a week now. We even emailed back to say stop and unsubscribed and we are still getting emails from them.
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November 2023 by Shawn H
This was our first experience at a Sleep Number store. Mary and Cheryl could not possibly have better customer service. They were both friendly and informative. They were very patient with my endless questions and helped me find the perfect bed for my wife and me. The place is spotless inside. As others have mentioned in their reviews, you’re not coming here to find a bargain bed. This is a Lamborghini, so come with that in mind.
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September 2023 by Tonya Rose
Went in during the Labor Day sale to try out the beds and was helped by Mountain, the Manager. Our main concern was motion transfer, and not wanting to feel like we were on an air mattress. We tried out all of the beds, and decided we liked the i8 the best. We didn't want to have to deal with the partial split and the custom sheets, so we opted for the standard king with adjustable base. When it arrived a few days later and was set up, I immediately noticed that it didn't feel anything like the bed in the store. It felt like an expensive air mattress! If my husband moves, I bounce around! And the edges are so soft that if you try to sit on the edge you slide off! For $6500 on sale! Worst of all, when we went back into the store to discuss how different it felt, Mountain couldn't help us at all, other than to keep telling us to call Customer Service and they'd handle it. Get home and call CS and they say they have to send a tech out. Tech comes out and has to call CS and puts in an exchange request for the partial split and says we'll get a call. They call to arrange the exchange and tell us it's going to be an extra $1100! If this is how they handle a new customer in the first week, I'm not sure I want to be tied to them for a 15 year warranty! Now they say we have to wait 30 days to return it so we can "adjust" to our new overpriced air mattress. Don't waste your time! Or money! My average sleep score for the past week is 47 out of 100! I would've rated 0 stars if given the option.
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August 2023 by Rick Walters
My parents purchased a full split king mattress with the flex fit 3 frame late last year. After 90 days of trial, they decided they didn't like the full split and wanted a queen size regular mattress without all of the adjustments. Sleep number was willing to work a deal on getting them onto a queen mattress, but this is when "Buyer Beware" entered the deal.Sleep Number will not take back or exchange the flex fit 3 frame. They will not take back any frames according to the store sales staff.They said, "you won't have any problems selling the frame on the internet. We have people in here looking for frames all the time." This statement proved to be false. It took over 4 months to sell the frame and we had to sell it for pennies on the dollar.I'll admit that I didn't read the fine print in enough detail and I obviously didn't ask the right questions to thoroughly protect my parents from the extra expense.I'm very disappointed with Sleep Number and this store's customer service. I believe Sleep Number could develop a more satisfied customer base if they provided a service to take the returned mattress frames, have them reconditioned, and then resell them at discounts to customers that are willing to purchase a reconditioned frame.
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February 2023 by Kerry H
This was our first experience at a Sleep Number store. Mary and Cheryl could not possibly have better customer service. They were both friendly and informative. They were very patient with my endless questions and helped me find the perfect bed for my wife and me. The place is spotless inside. As others have mentioned in their reviews, you’re not coming here to find a bargain bed. This is a Lamborghini, so come with that in mind.
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November 2022 by Farzad S. (Ray)
Very rude staff specifically two women are working there are ver unprofessional, rude and you can never trust them
Because of there behavior i am returning what ever i bought from there
Company should fair them
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October 2022 by Eric Frost
The bed is fantastic! Everything else about the company, subpar. Customer service is rough. Make sure you read all of the fine print before you sign anything. I assumed, my bad, that dumping that much money on a bed would come with customer service to match, I was wrong. The bed was in our house less than a month, my side lost air. Initial troubleshooting, air pump is bad. The technician that comes out to replace the pump doesn't even take the bad pump when they leave, it's up to us to UPS it back. I was hoping this was the last bed we would buy, I'm not holding my breath.
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October 2022 by Ostrich Leathers by Ray
Very rude staff specifically two women are working there are ver unprofessional, rude and you can never trust themBecause of there behavior i am returning what ever i bought from thereCompany should fair them
