-
January 2024 by Virginia Ehlers
I was a walk in on a Monday morning around 10:30. In and out in less than 1/2 hour. Everyone extremely friendly and great phlebotomist.
-
January 2024 by Gwendolynn Zenteno
My family went in for a rush appointment with a five day old. After checking three or four times, continually being asked for paperwork that my doctor had already sent in, and waiting almost an hour, we left. Terrible communication, Gabriela at the front desk was rude and unhelpful, I should’ve just gone to our usual Sonora quest, which we ended up at anyway. It would’ve taken 10 seconds when we got there to say we can’t accommodate rush appointments today, as we are very busy. I even asked if we should go somewhere else, the second or third time we checked with the front desk to see how much longer it would be.
-
January 2024 by Felix
Sonora quest laboratories is the worst aspect of going to banner health! There is no reason to be so rude and unfriendly to everyone. Sonora employees could desperately use some training on how to be professional and show people compassion. The behavior of some of your employees is just shameful!
-
November 2023 by Lenna Go
I like coming here for my blood draw, even though it is one of the busier locations. The staff is friendly enough and usually efficient in this location. There’s a covered parking garage with a walkway access to the second floor. They also allow walk ins, which is very convenient for a last minute blood draw. Word to the wise, try to come in early morning to avoid the rush!
-
November 2023 by Odalis Gutierrez
I was on the phone for 16 minutes waiting for someone to answer my question on pricing for self pay blood work needed. Hung up after that, there should be pricing on the website if no one’s going to answer the phone.
-
November 2023 by Luanna Espinoza
Office staff rude. They need to train their staff better in customer service. They speak down to patients. What a shame.
-
September 2023 by Elizabeth Deming
Cannot speak highly enough of this location. Staff was incredibly friendly and efficient. This was the fastest I have ever had my labs drawn - and I was a walk in, so that impressed me even more. I had two young kids with me and they were so quick my kids didn't even have a chance to get squirrely. The hardest part is the parking and even that wasn't bad, just had to navigate a parking garage that is attached to the building. Definitely made my day after I had showed up at a different location thinking I had an appointment and realizing it wasn't for today.
-
September 2023 by Sabrina Gutierrez
Horrible process flow long wait and terrible staff next time I’ll pay more money to go to a NON Sonora quest lab.
-
July 2023 by Susan S.
I usually come here and I am in really quick usually, but today the front ladies were rude, made me wait an hr I was here with only 3 people in front of me, and when like 20 people were here they got in asap! Don't recommend this place! Go to Tempe or some where else!
-
July 2023 by Mandana Kheshtchin
I don’t know why people reviewed them so poorly! I had a great experience there from the time I walked in until I left. Staff friendly and prompt. Most importantly, Shanna who drew my blood was outstanding both in her skills and in her lovely kind and positive attitude.
-
May 2023 by cb2
I had a great and quick experience here. The front staff was kind and helpful. The tech handled my 10 bottles of blood like it was nothing! Made an apt & they were on time + I was out of there early. They made me aware while I was there it was a Peds unit. Deff something to keep in mind in the future.
-
May 2023 by christine anderson
I had a great and quick experience here. The front staff was kind and helpful. The tech handled my 10 bottles of blood like it was nothing! Made an apt & they were on time + I was out of there early. They made me aware while I was there it was a Peds unit. Deff something to keep in mind in the future.
-
May 2023 by Rich Carl
I got my blood work done here. No results after two weeks. I try calling everyday but their phone is disconnected. I called the main help number and they have no record of me and even they can’t get in touch with this branch. Go to a different branch.
-
May 2023 by Sue C.
Yet another flakey check-in process that seems to be plagueing too many healthcare facilities these days. This one has an I-pad style self check-in screen that has a bar code reader underneath. The thought here is that somehow you have made an appointment online and that they have emailed a bar code sheet to you and you actually have a way to print out this code. While I was waiting to be called back for my blood draw I noted that the bar code reader does not successfully read the code about half the time and then you have to use the touch screen to check in anyway. The check-in screen does NOT appear to be cleaned on a regular basis and is actually grimey. So, if you did not have an infection when you entered this place, you will probably have one when you leave. There is a large hand sanitizer container across the room but no one seems to use it. When I was finally called back for my blood draw the phlebotomist seemed nice but she had the wrong paperwork--it was for another patient! So, back to the waiting area and about 25 minutes later I was called back again, same phlebotomist and this time she had the correct lab request.I hope the billing process works better this time than it has in the past. My health insurance refused to pay a chunk of the bill because the doctor's office and this lab could not properly code the tests and it took six months of hand carrying paperwork between the doctor's office and calling this lab's billing department (an ordeal in itself) to get the coding thing fixed.They get two stars because the phlebotomists are able to get my blood sample on the first try, not an easy thing to do with my veins.
-
April 2023 by K S
Great experience w tech India ! I made an appt and I highly suggest that route as this is one busy place being next to a big care facility . I was in and out under 40 mins midday . Process was very smooth
