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February 2024 by Chris B.
One of my firearm students wanted to purchase a pistol here and I tried to dissuade her, the store having such poor staff, most -- if not all -- with bad attitudes. Unsuccessful, she wanted to go to Sportsman's Warehouse because she'd done that as a kid with her father. I agreed to go with her just to make certain that was treated well, and not have some "cipute little girl gun."
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February 2024 by Dustin Barnes
Good selection of products. Decent prices
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December 2023 by Steve F.
Where do I begin, online shows that they have stock of an item, when you drive there, they haven't and the staff's attitude is that the website is often wrong and walks away. Wanting to buy a scope, well good luck trying to see one within an hour, grab a ticket. They have the scopes in the firearms counter and the staff won't serve anyone else while they're waiting for an ATF clearance. Nothing more annoying than watching staff talk amongst themselves while the queue is getting longer and longer. Come on guys, respect the customers time and give him the service he deserves, after all his money is keeping your job afloat. Oh, ammo is on a shelf, nice and easy but primers, you need a ticket in the queue . The opposition who's name I shouldn't mention but I think we all know who, EVERYTHING is on the shelf, even rifles. Pick em up at your own leisure.
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December 2023 by Tara A.
We've made a lot of purchases at Sportsmans - and bought gift cards as well. We'll never return after our most recent purchase. We bought stadium seats, and they sucked, so we wanted to return them two days after purchasing WITH a receipt, and they wouldn't take them beck because the tags were removed! You couldn't even open them without removing the paper, wrap around tag (that I threw away). What kind of return policy is this???? Guess what, Sportsman's warehouse? You've lost a family of business! SCHEELS has been amazing since they opened and well worth the drive!!
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December 2023 by Taylor T.
Imagine buying your first firearm.. I did so by purchasing it online. So I drive to the store super excited to get my gun. I approached the counter and take a number... shortly after they call it I walk up to the counter and I let him know I'm here to pick up my firearm, he takes my ID and goes to the back. 5 minutes later he comes up and says "there's nothing ready for you".. I said "what do you mean I have a confirmation number, the money has been drafted out of my account".. a very unprofessional looking gunmen with a hat and pit viper sunglasses cuts in the middle of our conversation and snaps at me that "it's not ready, it will be in 3 hours you can come then and pick it up then but that I need to leave because they can't help me." Super frustrated that not only is there apparently some issue with the online system but also to be treated like that as a woman trying to purchase my FIRST firearm was really devaluing not only as a customer but again as a women. I truly feel had I been a man I would have been treated with MUCH more respect than that. Fast forward 3 hours from that horrible encounter, my husband calls in and guess who he is greeted by on the phone.. that same exact voice that was so unwelcoming in person. Scott. My husband explains the issue and he responds to him "there's nothing in the system it takes up to 3 hours for them to cross over into our system and you will get an email when it is ready for pickup". So he let him know it's definitely been longer than 3 hours at this point. He goes "oh well it takes minimum of 3 hours for the purchase verification but if you want it now you can come purchase it AGAIN and we will cancel the order when it comes through and eventually you'll get refunded". No that's definitely not how it should work. Why give an option for "same day pickup" on an online purchase? I made this purchase online at 7:48am here is is almost 5pm with nothing. There's nothing on the website stating they have to hold payment & pickup when purchasing it online or that is was a wait to pick up.. then to be treated this way in person by someone who not only wasn't helping me in the first place but apparently is a manager as well was seriously disappointing. To be honest I will never purchase anything from a Sportsman's going forward. I have been present with my husband multiple times at much better companies su and we have never experienced this kind of treatment before.
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December 2023 by Doug Peterson
Great place to buy anything sports related. Bought a new gun for cyber Monday. Great deal. Everyone was courteous and nice. Very clean store
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December 2023 by EJ J
Love this store but online inventory rarely is accurate when you get to the store. Great store to buy firearms.
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December 2023 by John K
After finding the sight I wanted. I Asked Robert (fellow asain) to check out the 507k sight on anything. He just said "no".Sportsmans needs to have better customer service.Just do your shopping online or at a better store.
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December 2023 by Parker S.
I work at bass pro and this is still the best hunting store I have been to, not a huge selection but good
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November 2023 by Carlos Osuna
This store has one the fastest gun counters, and I will say it's still slow no matter what. The system they have down is somewhat working. Bass pro shop, I can't even get a smile out of them. But everyone at the counter is friendly and knowledgeable, also resourceful. If they don't have the answer they immediately look for it. Store is adequately stocked. The staff does try! Even with a smile.
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November 2023 by Flo Sarbu
Steve Ortiz Store Manager saved the day!! A++ for the customer service he provided me after the absolute failure of every person who I spoke with before then. F- for Sportsman's Warehouse online team and customer service Reps. For a company who has the absolute most aggressive return policy in the retail space it's borderline criminal to not make it absolutely clear in the shopping cart what items CAN and CAN'T be returned, furthermore, you also can't tell a customer that something CAN be returned and when they attempt to do so change your minds and say it CAN'T. Please train your employee's better because this was a customer service FAIL.
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November 2023 by Kathy B.
I purchased a camping chair and a week and half afterwards the chair went on sale for 30 percent off and they wouldn't refund me the difference. I will NEVER shop there again. Horrible customer service!!!!
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November 2023 by brian young
1st and last time here. Local gun shop that I actually like recommended me to go here. Needed a bipod for my sons 39-06 and he said they’d have one in stock. They did, but the customer service SUCKED. The only nice knowledgeable guy was busy selling a gun. Everyone else, SUCKED. in the future if we need a part that my favorite local gun shops don’t have what I need. I’ll wait 2 weeks for a delivery.
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October 2023 by Jake H.
Went to pick up a rifle I'd ordered. Stood in line for 30 minutes, then around 8:10pm, 1 of the 3 guys working the firearms counter told me and others that their cutoff was 8:30pm to start any background checks. My ticket was 71, 70 is up being helped. Guy I spoke with finishes up with his customer at 8:20pm, then disappears around back. Doesn't come back until 8:30pm exactly and can't help. Garbage service.
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October 2023 by Ignacio Grady
Sportsman's Warehouse is a haven for outdoor enthusiasts and sports aficionados, offering an impressive array of products that cater to a wide range of activities. The store is a treasure trove for those seeking gear and equipment for outdoor adventures, sports, and more.The store layout is well-organized, making it easy to navigate and find exactly what you're looking for. The sheer variety of choices available is outstanding. Whether you're into hiking, fishing, hunting, camping, or any outdoor activity, Sportsman's Warehouse has you covered.One of the standout features of Sportsman's Warehouse is the incredible range of sporting gear available. From firearms and ammunition to fishing rods and reels, camping tents, hiking boots, and athletic apparel, you'll find an abundance of high-quality products. The range of options ensures that both beginners and seasoned sports enthusiasts can find gear that suits their skill level and preferences.Moreover, the store frequently offers great deals and discounts, allowing customers to snag quality items at competitive prices. The knowledgeable and friendly staff are always ready to assist and provide insights into the best products for your needs.Whether you're an avid sportsman or someone looking to dip their toes into a new outdoor hobby, Sportsman's Warehouse is a go-to destination. The broad selection, competitive pricing, and helpful staff make it an excellent choice for anyone in need of sporting and outdoor equipment.
