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February 2024 by Frank B.
They tell you anything you want to hear when buying a phone & follow through on nothing. Caleb is condescending, rude & abrasive to work with. He is absolutely terrible. He is costing Tmobile more customers than he gains. This guy should be working in the back & NEVER customer facing. At least then, only the people that work there will hate him. I'm working with Verizon to switch my 6 personal phone account & 12 business phone account over to them. It may cost me more but I won't ever work with Caleb again. That alone is worth $500 a month.
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February 2024 by Stephen Lowther
Thank you, thank you, thank you to David O and Kayla for spending hours saving me from Tracfone hell! I spent more thank 17 hours just myself (not to mention the hours they spent) trying to do something that should have taken 10 minutes.If T Mobile issued medals, David and Kayla should be at the top of the list!
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January 2024 by Dave laehn
Once your phone is 6 months old they quit carrying screen protectors
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January 2024 by Misty S
They're awesome here
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November 2023 by Lynn Liggett
Michael, one of the store associates, was so helpful with my phone dilemma and in purchasing a Samsung watch. Everyone there is very helpful and have a great attitude!
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November 2023 by Nathaniel Beardon
Michael was very patient with my grandparents and helped them exchange phones and get a smart watch.
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October 2023 by peg murphy
The employees at this store, David and Lashon, go above and beyond to make sure that your phone is connected properly. I had the pleasure of speaking with the managers, Kristen and Demond, to let them know how much I appreciate their employees. I would especially encourage any senior citizen to feel comfortable coming in for their new phones.
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September 2023 by Joanne Enerson
Matt, is the most helpful person and patient and kind and knowledgeable. I don’t know what I would do without him. He is great. Wish I could take him home.
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September 2023 by Robert “Due-Hwutt” Vega
*** UPDATE*** GEE T-MOBILE, THANK YOU FOR THE LAME, GENERIC, COULD CARE LESS RESPONSE. AND THE FIRST SENTENCE OF MY REVIEW STATES THAT THE EMPLOYEES THAT I'VE DELT WITH ARE THE ONLY REASON I GAVE ANY STARS. SO CUSTOMER SERVICE IS NOT MY ISSUE. YOUR PRODUCT IS MY ISSUE. IT'S SECOND RATE AT BEST. SO, WE'RE JUST GOING TO HAVE TO UPGRADE YOU TO ZERO STARS. ***I rate three stars for the employees only. They are a 5 star team for sure, but I refuse to give T-mobile 5 stars. The service quality of this company is garbage. I'll put it like this. I'm a sprint customer originall, For many years and was very satisfied. I could be out in the middle of nowhere, and still had service. Any city I went to, St Louis, San Diego, Las Vegas, etc... No problems and the speed was not an issue either. Now with T-mobile I loose signal everywhere. The network is very very slow, it's almost like when the phones first came out in the 80's. It's ridiculous. When you take over a company, it's comon fact that you should be able to be at least as good as the company you are taking over, if not better. We are, have been, and probably always will be highly let down and disappointed in good ole T-mobile.
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September 2023 by Demetri Corcovelos
Was there with my aunt & the dude who helped her really took the time she needed (we were there for 4.5 hours) & he wasn't forcing her to buy accessories that she wouldn't need (although she did buy a bunch anyway) & so when all was said & done her monthly bill is still pretty high but all in all she's happy & comfortable with the price especially when considering the service they give & customer satisfaction is how a business stays in business
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August 2023 by Joel Andrews
Demond at T-Mobile in Mesa was absolutely a tremendous help. It only allows 5 stars but I would've given 10! Thank you
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June 2023 by Reggie Padilla
Matt Sauber was very efficient and extremely knowledgeable and very friendly. I have talked to other associates before, and I feel he should be recognized.
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June 2023 by Mary Neumann
I purchased an I phone 13 about 4 months ago and didn't like it because it was so hard to get around in so I went to this T mobileand asked for Micheal as he had great reviews on This site.He turned out to be very helpful, answered all my questions and taught me some features that I wasn't aware ofSo go to this store and ask for Micheal.He is of on Tuesdays and Wednesdays
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June 2023 by Bryon Anderson
This is the WORST Tmobile brick and mortar.I've been here 3 times, and every time - I leave after standing around for 20+ minutes while nobody helps you.It's always crowded, and every customer wants to make a 2hr production with every sales person.
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May 2023 by Chase W.
Caleb was awesome. He was very kind and helped us out in getting what we came in for. 100 stars
