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November 2023 by David Ramirez
Nice shop the ladys that work there now are super nice and ready to help.
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November 2023 by Fernando Duran
Jasmine was extremely helpful as she suffers from excessive personality! And even though I wasnt able to get the deal I wanted on the watch I wanted, the manager was able to give me an even better deal on some layaways.
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October 2023 by Nicky Major
I walked in and stood around for 15 minutes before finally one of the kids working on 9-22-23 looks at me Nods his head and says "do you need something?" We close in 15 minutes. I said yes I have a 14k gold bracelet I wanted to pawn if possible he took it from me and started filing my bracelet over a folded up piece of paper then dropped acid on it then dumped baking soda where he put the acid then he immediately picked it up gave it back and said it was fake because the paper turned brown I asked him to wipe off the bracelet because what he did turned the bracelet a different color he took an eraser and cleaned it off and gave it back I asked for his manager because I knew it was real.all the manager said was he tested my bracelet the correct way and that it was fake and they couldn't take it. I then had to leave before I lost my cool and caught a case. I drove to USA pawn on Dobson and Broadway they did the acid test correctly and sure enough it was 14k gold. They gave me 225.00 and were respectful and kind the whole time I was there even though they closed in 5 minutes. I WILL NEVER AGAIN GO TO A SUPER PAWN FOR ANYTHING AND I HIGHLY SUGGEST NOBODY ELSE DOES EITHER!
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October 2023 by Ezzy V Stice
Don't go to this pawn shop for anything relating to Firearms. I have been a customer for several years, and am not going there anymore!I think they have changed ownership or management, and have replaced them with "Karen's". Horrible customer service, firearm haters, and just plain annoying.
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September 2023 by Az Dejavu
After reading the reviews, I wish Jorge would've assisted me. The big lady with redsiah purple hair was very rude and was making faces the entire 2 min I was there. I've never pawned anything before and I needed gas money for the week and took my Bose earbuds in. I had no phone service and I'm not tech savvy. I had a difficult time pairing them to my phone and she was telling me she needed to hook them up to her phone. I did this a few months ago ONE TIME and I dont even remember how I did it. I had the instructions and instructed her to scan the QR code first, download the app but she continued to make faces like I didn't know what I was doing. Of course I dont!!!! Instead of her rude attitude, the correct way of handling the situation would be to say..ok let's try and figure this out. Let me see how we can do this but NOOOOOO!! She stood there rolling her eyes like I was bothering her. For christ sakes!!! It was paired to my phone already. If you had wifi for the public she could've said so. If not she could've handled the situation a lot better than that. Even then it showed it was paired with my phone already! If she wanted my receipts to prove I purchased them I could've brought those. Anything would've been better than the treatment I received!!!! Another pawn shop down the road took care of me with no issues. They were alot more friendlier and helpful!!!
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August 2023 by Joshua b.
The worst customer experience ever nobody acknowledged me as I walked in. Nobody acknowledged me after 15 minutes of walking around and then another 10 minutes standing at the register. Nobody acknowledged me once must have a lot of theft because nobody watches anything that goes on there, including the guests that walk through the door
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June 2023 by Charles F.
I buy products here all the time. Rob the GM is always kind and helpful. I've been going to the Scottsdale location for years and the people are very kind and fair. I really feel these employees go above and beyond
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March 2023 by Bill Borden
I wasted time and gas bringing an expensive custom bicycle to them because they wouldn't give me a price range over the phone. When I got there they told me they only pay $10 to $20 for bicycles.
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February 2023 by Melissa Meuschke
These guys are cool. I've bought and pawmed from here many times. They've always been the best prices. Today I was in a pickle and the managers and employees all came together to help me out, so I wouldn't lose my layaway. I need a TV and when I get my tax return I will get that from them as well.
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January 2023 by Adventures with Melissa
These guys are cool. I've bought and pawmed from here many times. They've always been the best prices. Today I was in a pickle and the managers and employees all came together to help me out, so I wouldn't lose my layaway. I need a TV and when I get my tax return I will get that from them as well.
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September 2022 by Rikah Xoxo
Absolutely LOVE this place!!! you will find everything you wasn’t even looking for lol but for a bomb price I be so happy love love love this place and the guys working are nice guys that actually shows u they care for their customers. I always feel they go above and beyond to make sure my experience is great EVERYTIME though!!!! they are consistent patient knowledgeable helpful as eff!!! Check them out first!! U won’t be disappointed k byeeee :)
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June 2022 by SARAH ADAMS
Amazing service!! Paul is the greatest! helpful and very knowledgeable.They treat you like family and for a chain store that huge! thank you Paul for all the help!!
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June 2022 by Chiquita B.
This is review is for the 740 E. Main St, Mesa Az, 85201. I went into the store requesting to sell merchandise, this is when I was greeted professionally, politely, and respectfully by the Assistant Manager, Palu. Paul was not only pleasant to work with but attentive and courteous along with two other employees being friendly and helpful. I just want to take the time to share my overall experience with this location and the employees, Paul, Ray, and Jamie who I thank very much for your time, patience and insight in assisting me and my needs. You are very much appreciated thank you again, Paul. You're a great person and representation of customer service. Sincerely, Chiquita Bates
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May 2022 by Liz A.
Usually I go to the super pawn on 48st but one day I met Paul when he was helping out the 48st super pawn and he mentioned his store which is this one and that they had a lot of great things over there so I took his word and came down to this super pawn. Going into the store they did have a-lot more choices and things I was looking for. I ended up buying some stuff and was helped by Jessie who is honestly one of the best salesman, he was very helpful and also gave me feedback which helped a lot with my decisions. Hands down best customer service I received in a long while. Thank you Paul and most importantly thank you Jessie for your great help! Definitely will come again and also recommend this super pawn
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April 2022 by Marvin Walker
Anytime I'm in superpawn Jesse, Paul, Ray, Andrew , Jamie and the staff are always friendly, helpful, pleasant, smiling and willing to help out as much as they can