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June 2023 by Google user
We were displeased with our vet, so with the recommendation of a coworker we took our yellow lab to superstition animal. Dr Heffelman was great in the care of my dog. He gave me the choice of treatments and medications to use. The office staff was very pleasant as well. Looking forward to a long relationship with our new pup care.
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December 2022 by Diane C
We bring our dog here when we are in AZ all winter. Everyone is very caring and we never feel rushed through an appointment. We are thankful to have found this doctor!
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October 2022 by Reba Heelan
Dr. H & his staff are very kind & compassionate.Members of my family have taken pets there for a few years.
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October 2022 by Denise Polston
Took our pet to 3 different vets.. this place was the only place with a vet that figured out the problem and helped .. very good vet ! Highly recommend
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October 2022 by Elaine Gecht
Always a pleasure coming in. The girls love the doc and staff. Feel very welcomed every time we come for a visit
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August 2022 by james langland
Then maybe you should take "Hospital" out of the name out front. My pup needed help and obviously in a emergency your place isn't the place to go. Receptionist need an attitude adjustment also.
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August 2022 by Leslie Dowd
I cannot express enough how wonderful everyone is. Dr. Heffelman has been caring for our babies for years, from regular check ups to emergencies, our furbabies have received the Best care. They all truly care and it shows. Thank you all so very much for all you have done for our furry family
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June 2022 by Allison J.
I have been taking my dog here for nine years. The original vet, Dr. Dickens was a wonderful vet with a great staff that always made me feel like they cared about my dog and myself. Since Dr. Heffelman took over the practice it has not been the same. Every time I bring my dog in, it is always something dire. Four years ago he said something was wrong with my dogs eyes and he was probably going to go blind and I needed to see a specialist (he isn't blind). Next visit there was a comment about hips and how his gait was off so I needed to see a specialist (I didn't and his gait is the same). Then he says my dog is getting diabetes and it's going to be expensive (his glucose levels are great). Last visit he was even more arrogant then any other visit and again suggested that I urgently needed to do something expensive or else my dog would suffer. Once he left the office a member of his staff came in and said labs needed to be done. I asked why and she said because they need to be drawn every year after he turned six to see how they are progressing. Of course the vet didn't explain any of this and at ten years of age this is the first time it was ever suggested. After $80 for the labs, he called to let me know one of my dogs enzyme level was elevated. When I asked for a copy, he said "do you even know what you're looking at?" Like I am a complete idiot. There is a reason his staffs turnover rate is high and has lost some very loyal clients as of late. Don't take your dogs here. There is no need to deal with a vet who makes you feel like the worst pet parent ever.
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May 2022 by Taylor D.
We love Dr. Heffelman! He is a very knowledgeable and friendly veterinarian. Everyone is super helpful and really care about your pets. We were frequent flyers for a while for our 13 year dog as she had her eye removed and ear hematomas fixed by Dr. Heffelman. I felt the prices were very reasonable and that my dog was well taken care of. This is a great place to get care for your pets!
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April 2022 by Theodore Marcus Gergen Jr.
Friendly and caring profesionals. This was a meet and greet and went very well. We had our pet records so paper work was minimal. We were presented with an estimate of services before treatments were performed. No surprises!
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April 2022 by Sean and Cara
Walked in as a potential customer for our pets. Front office receptionist has poor customer service and a poor attitude. Instead of greeting a new pet owner with a welcoming demeanor, we were welcomed with a “don’t bother me attitude/annoyance” and had no desire to answer any questions regarding becoming a new patient or costs of care (even a ballpark). I’ve worked in the medical field for the past 15 and this isn’t how you treat a patient/customer. We will be going elsewhere at least we’re acknowledged and welcomed. I’m sure the doctor would have been great because we were referred by family but front office made the decision clear this wasn’t the office for us.
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April 2022 by Kathy Larkin
Dr Heffelman & his staff are so very caring & kind. They take excellent care of our precious Jessie.
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March 2022 by Melissa Burch
The staff was very nice, but Dr. Heffleman was rude, condescending, and very clearly annoyed with my very normal questions. He made snide and heartless comments about how "you only have 8 or 10 years with a dog this size anyway" when I asked if he could make an estimate of how old my new rescue was. I didn't ask how long he would live - I asked how old he was. I respect the fact that he didn't know the answer due to a recent teeth cleaning, but the implication that it doesn't matter because of his size? Not okay. There are more examples of his total unprofessionalism, but that was the most stark. I will absolutely take my business elsewhere.
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February 2022 by Johnny Valentino
I definitely have to change my review of this place. When my dog was put down Dr Heffleman was caring, now he is nothing but a sarcastic, rude, and non-empathetic person. He truly does not care what you are going through. He has changed so much. It's just a money bag to him now. Doesn't truly care anymore. People are just numbers...
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December 2021 by Holly Bruce
Our poor kitty passed away on Saturday and we wanted to get him cremated so we could keep him with us. The vet tech that came out to us to get him was very caring and compassionate. She allowed us to take our time in saying going bye and handling our emotions. The pricing was affordable as well. It’s always hard to have to say goodbye to a pet especially when it’s so unexpected and they understood that. I felt like they really cared from the moment I called and explained the situation, all the up until they took him inside. We will return for check ups for our other kitty and our terroir. I highly recommend this office!
