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November 2023 by Cheryl S.
First time staying here and it's Thanksgiving, what could go wrong?? Arrived on Wed the 22nd and everything started off great. It was a bit stuffy in the lobby and hallways but that's tolerable. Leave for the evening and come back to a full parking lot, which is expected, but one car took up 2 spots on purpose AND an SUV pulling a U-Haul trailer took up about 4-5. Some people took a chance and parked right next to it and told the front desk. They said oh sometimes they sneak in and brushed it off. I said well there taking up 4-5 parking spaces and the lot is full, she still brushed out off and I said You take down all of our vehicle info don't you? The. Use it and tell them to move! She could care less, it was written all over her face THEN the elevator was trapping people so it was shut down!!! Thanksgiving trip in a 3 story stuffy hotel with no elevator, just lovely. Took me 2 trips to get all the luggage down stairs when leaving. The bed was super comfortable tho
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November 2023 by Lawrence Sullivan
Overall a good hotel for the price. A few problems: the hallway smelled like sulfur, the hot tub was lukewarm, and the coffee in the room was the absolute worst coffee I've ever had. Other than that everything was good. Desk staff were very nice and helpful.
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October 2023 by Beverly Langley
The only response is true...That place should be condemned.. Horrible and they have the nerve to charge the same price as the Hyatt. Shame on them ?!!
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October 2023 by Jorge Maldonado
Clean rooms. Close to food and drinks and whatever you need.Laundry on site.
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October 2023 by Venetta McKenzie
It was the worst place I have ever stayed!! We put our do not disturb sign on the door and they still entered when we were out I had items taken and I told them and they did not do anything about it !! The attendant at the desk he was so rude also! I do not recommend at all!! And it smelled horrible of marijuana!! If you ever stay there keep your stuff locked up!! We will never stay there again and we will let everyone know how bad l it was..,
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October 2023 by Norm W.
First time at Surestay Plus Hotel located near Superstition Springs Mall in Mesa, Arizona. I was looking for a reasonable alternate hotel close to Gateway Airport and was very happy with the Best Western accomodations at Surestay. Fortunately, my experience was much better than the three one-star reviews on Yelp. Check in was simple through Booking.com. Room was clean and no complaints regarding any of the amenities. Room 115 has a shower and no tub. Bathroom has a pocket door. Desk area has good work space and Wifi. Room has a desk chair, no easy chair. Bed was comfortable. Happy with the hot breakfast. Would not hesitate to return.
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September 2023 by Claudette S.
My husband stayed 2 nights here, we were charged for smoke damage. We are both non smokers. Be very careful staying here. They charged our bank card 250.00. Said smoke damage. The carpet had to be shampooed, when we didn't have any carpet in the room, it was all hardwood floors. They sure lied!
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September 2023 by Cassidy Louise
We stayed here since we were all going tubing. The room was nice, clean, and comfortable. The pool was fun to hangout in(the temp of pool was a little too warm). Breakfast was definitely not worth waking up for but everything besides that was good! Nice area and close to multiple restaurants and a mall!
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July 2023 by Jim Sorokes
Stayed here while visiting relatives who live less than a mile away. The location is perfect. Also very close to numerous restaurants and stores. Some areas of the hotel are showing their age but our room wad very nice and had all the modern conveniences.
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July 2023 by Rhonda Graham
The beds were terrific, the property was clean, and the staff was outstanding.The televisions are terrible! They are some funky model I have never heard of and they are very small for the size of the room or for the calibre of accommodation that they offer. The remodel is really nice! The elevator...reminiscent of the 80's. But you would think that they would compliment thier nice beds/rooms/property with equally nice TV's! The remote only worked at about four feet away from the tv. You have to get out of bed or crawl to the end of it for it to work...at least you have to in room 329. I went and got new batteries in case that was the issue and it did not help. There is no way to change the input without having a master remote, and of course, you do not get one because.... it's a MASTER remote, lol. You can hook up your USB port between your laptop and your TV. But.. you cannot change the input, therefore you are left with absolutely no options for streaming services - their regular tv is Cox and there are no Netfix, Hulu, or movie rental/on demand options,etc, - that i could find.I would really like to stress that the staff was exceptional and the newly remodeled (older property) rooms/beds were perfect. The television is a big deal to me because I travel a lot and want to catch up on programs like the news and documentaries that I have recorded and saved through my streaming services. Therefore I personally would not go back unless I just happened to be stuck in that area... Which, I find very unfortunate for the property and the wonderful staff!
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May 2023 by Sally Daniel
I stayed only one night because my husband had surgery at Banner Hospital the young man that checked me in was super nice and helpful on where I can go grab a bite to eat. my room was was clean and spacious the bathroom was clean and the water pressure in the shower was great. The bed was super comfortable & cozy. I do like the fact that the room I was in had NO carpet. The breakfast could have been better & the soda machine didnt work. I travel alot and I have to say this is one of the better hotels I have stayed in.Rooms: The room was clean and spacious
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May 2023 by Rene A.
TVs never work here. The staff May 6, 2023 night was hyper sensitive about our group hanging in the lobby. We Weren't even being loud. This is our second weekend in a row staying here. We travel to this area twice a month, but our 20 families will take our business elsewhere.
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February 2023 by Desiree B.
DO NOT BOOK here! I have been trying to reach the manager and work something out with her for two weeks!!! I called on a Saturday letting Patty know my daughter had Covid and it would be selfish to stay there . Therefore I drove 5hrs back home. Patty assured I would be refunded in fully and so did booking. Well the manager has not refunded! I guess this is what happens when an honest good hearted customer does something right! Mind you the manager daughter was sick with Covid too says Patty. You would think they care.
