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January 2024 by Lightwavers
Emily helped us out as soon as we told her about the problem with the Wi-Fi box, diagnosing and fixing it immediately. Deserves a raise!
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January 2024 by MellyWay 100k
I was kinda in the store for some time other than that when they actually did get the chance to get to me, they were pretty fast
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November 2023 by Kimberly Williams
I wish had never signed up with AT&T because their not nice and polite. However I met a young gentleman known as Neil at T-Mobile and I got what I wanted,"A good phone at the right price and the service was excellent." You can't do better than than better then that with no fuss no muss and no stress just a pleasant sales transaction." it was a really a nice day without that unwanted high-pressure sales tactics and prices that drain your emotions and bank-account. Later I caught AT&T attempting to withdraw money from my bank account nine days before my bill was due using my cancelled debit card. Dealing with AT&T was a nightmare because they use tactics that made my blood boil. That's why T-Mobile and Neill was such a pleasant way to do business for a change.
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October 2023 by Maritza Salazar
Forced to drive back home for an ID to be serviced than spent two hours here and they still didn’t resolve my issue
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September 2023 by Faith Nycolee
This Place Had The Worst Service I've Ever Experienced In My Life. Racial Slurs, Bad Attitude And Terrible Customer Representation RAMON Specifically Had The Role Of Being Our Customer Rep After Waiting For An 1 ½ Dillying Around He Ended Up Destroying My Brothers Phone Further Then What It Was Walking In The Door, Instead Of Properly Diagnosing The Issue He Simply Responded Multiple Times With W " I Don't Know What To Do Call Apple" He Had The Nerve To Kick My Mother, Brothers & Myself Out The Store Whilst Yelling At Us Telling My Family We Were Terrible. FOR HIS MISTAKES. What A Way To Represent T-Mobile Ramon As His Co-Workers Just Stood By This Store Should Get A Rating Of Demolishen ??
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September 2023 by Ichigo_Orihime 12
The lady said she set up auto pay for me, now I'm getting charged a $25 late fee because they never set it up
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September 2023 by Victor Quezada
Apparently if there’s no commission for the staff , some employees aren’t willing to make the effort to assist.
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July 2023 by Ivy Choi
Emily is the one who helped us. She’s very patient and very helpful!!!
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July 2023 by John
I bought a wi Fi unit. It doesn't work. I was told to take it back, and they refused it. They said I will get a return slip by email or text. They never sent me the slip. I keep getting billed for it even though it's not working.This is a sorry company. NO CUSTOMER SERVICE. If you need anything from them,buy it somewhere.
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June 2023 by Richie Contreras
I had amazing customer service. He transferred all my data from me old iphone to my new iphone. I usually dread going to cell phone stores but Abel made the process super easy.
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June 2023 by LOTUS wekopa
Well I totally didn't understand what we paid for during our visit and seem like I wasted money there. The staff did not explain to us and that TMobile store is always busy. I'm going to find another one to do my business or just go online.
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April 2023 by Keith Heilman
This location had no internet service on their end. That was not the real deal. The employee that helps me I guess was uncomfortable with me just trying to make conversation since the employee could not get the service to come up.Confused about how someone that works in a customer service base store can have such behavior when a customer is just trying to make a joke about the internet not working.I believe this customer service personnel may have thought I was flirting.???????????
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April 2023 by Pisces J
Tell me why I spent 2 1/2 hours switching service. Next time I’ll pack a lunch ?
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March 2023 by Giovani G.
Friendly staff, helpful and respectful they'll help with you with options that'll fit best for you and will also assist you fast, one of the staff Emily was very helpful and gave me options that'll fit best for my phone plan I would 100% recommend that place.
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March 2023 by Anthony Pankey
The staff here went above and beyond to provide me with exceptional service. One employee drove to another location and back just to get a device that was out of stock at their location. That's amazing! The process itself went smoothly and quickly and the vibe of all of the employees was welcoming and comforting. I didn't feel rushed or pressured to buy or do anything.
