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February 2024 by Jacqueline M.
T-Mobile's customer service is terrible. I just needed to change my plan, I had such a terrible experience I canceled my service - and that was made so difficult.
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January 2024 by Yasminah Habeel
Caden was extremely helpful and had a positive attitude. He had excellent customer service! This is officially my go to T-Mobile. Thank for the laughs and spreading kindness! Keep up the good vibrations and drawing skills!! See you next time!!
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January 2024 by Richard Weisenberg
Great service from Quan
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December 2023 by Jodi Edwards
Great customer service. Make an appointment or go online as it takes a while to get helped.
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November 2023 by Josh O
I discovered a fraudulent charge on my account and Alex O. at this location went above and beyond to help me out. He actually discovered a second item that was added to my account (both out of a couple Florida based T-Mobiles) and was able to help me in fixing the situation. Thank you for all of your help, Alex! You made a stressful situation MUCH easier!
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October 2023 by Sarah T.
I needed to transfer my phone carrier from AT&T to T-Mobile for a better price. The transition was seamless and was surprisingly easy. Granted, I had all the information I needed prior to my visit, so it did help streamline the process. The person who helped me was helpful, welcoming, and professional. I'll be sure to stop by whenever I need anything regarding my phone :)
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September 2023 by Joyce arnold
I wouldn't trade this T-Mobile store for any location I've ever been to in all the years I've been with T-Mobile. I actually left another T-Mobile location because I could not handle any of the employees in any way shape or form! There has never been a time I've walked through this door that they are not polite, courteous, extremely, or failed to go out of their way to answer any question and take care of anything that needs taken care of! I want to give kudos to Nic as I feel he is truly the lifeblood of this store. He goes above and beyond! I have been fortunate on other visits to have both Calvin and Jed take care of my every need. I hope all three of these gentlemen get the kudos that they well deserve and I send my deepest appreciation for their customer service.
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September 2023 by Maxim Sukharev
[I've been with T-mobile for many years] Some of employees in this location sure would benefit from getting a class or two on how to talk to customers. Arrogance plus ignorance doesn't look good. I used to come to this office often to resolve an issue or get a new phone. Today [August 28, 2023] was surely my last visit there. Awful experience
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September 2023 by Pam Dickinson
Johana G was very helpful with transferring everything to my new phone. She was very knowledgeable with all the questions that I asked. I would highly recommend her!
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August 2023 by Kaley Elam
Me and my roommates came to this location to switch from Verizon and had a gray experience with Nico and Keri. We didn’t realize how taxing it can be to switch carriers and transfer numbers, but they were super helpful and patient throughout the entire process. So thankful for this experience!
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July 2023 by Catherine Fourshe
It appears that an employee greets potential customers as they walk in the doori n a friendly manner to ask how they can assist in their needs. If the center is busy their name is taken so they only wait in order. And, in my experience, when your name comes up, you get their full attention!And I would like to give a special shout out to Caden Jones, who addressed my immediate concerns and went even furthering.Also, your store managers, Dan & Keri who answered the questions I called in!Please give each inquiry a number 10 for me. I assumed my praise would be obvious!!So far my T-mobile experience at my particular location has bee a definite 10 to all your inquiries❗ I hope this clears up my responsesplease. P.S. Jed did great, the transfers were amazing and he did so good.. Shout out to every employee there!
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July 2023 by Jelena Pejic
I have been T-Mobile customer for >20 years. I started getting span messages hundreds of them per day and multiple phone calls. One of the techs told me that the only solution was to change the phone number, which I did (the one that I had for 20 years!). It started again: I was getting span messages and I wasn't able to send text messages, though it was shown like they were sent. My messaging was blocked by T-Mobile for several days. I asked what could have been done to prevent it from happening again, but response from the manager was that it shouldn't happen again. It happened again, my account is blocked for two weeks. The manager told me that the next te it would be one month and after that my account would be suspended. I didn't do anything on my end for that to happen.Very bad customer service! And to mention that service is bad when traveling abroad, I had issues in Canada and other countries.Today switching to Verizon, should have done it earlier!
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June 2023 by Alfred A.
As soon as I came in the team member (Jed) helped me from start to finish. he was patient, kind and smart. Don't listen to the other reviews they had a bad day
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June 2023 by Dawn P.
Been with company for almost a yr!! The service is horrible!!! I signed up to make a payment plan, and they still suspended my service. Internet doesn't work 95% of the time. I think I would have done better staying with straight talk! Poor customer service I'm paying 200 a month for crap!
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June 2023 by Cassandra Grimm
Thank you to the employees here! It was a wonderful experience getting a data transfer and screen protector for my son's phone. ? Everyone here is friendly and helps customers with enthusiasm! I will be back!
