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October 2023 by Janine R.
I had no data on my phone for more than a year. I was unable to send/receive photos unless I was connected to wifi. I went back to the store and the guy told me it would go away. Well it didn't, I called several tmobile stores to see if they could trouble shoot my issue, and they said they don't do that kind of stuff. Finally, my friend recommended I take my iphone to the Apple Store and they were able to run diagnostics. Turns out I had absolutely no data on my phone. The family plan I have has unlimited data, text, and calls. I called T-Mobile customer service SEVERAL times prior going to the Apple Store. When I finally called customer service knowing the issue they then escalated it to management and guess what. They confirmed i had the "bells and whistles" plan, which did not include data. If you have a similar issue take your phone to the Apple Store. I have no problem with the service as my family has been with T-Mobile for years but absolutely zero stars for who ever set up my phone.
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April 2023 by Satira Dunbar
Renee was great and super helpful. Hands down won’t go anywhere else she is knowledgeable and makes sure everything is done on the account correctly. Amazing customer service!!
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February 2023 by Steve Lawrentz
Renee and Emma were amazing their service is outstanding I would highly recommend them to everyone.
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January 2023 by Kristin b
Very friendly and willing to help. Easy to find location and easy parking
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January 2023 by Brandon Soberanes
Betsy and Edery were great! In and out no issues. Appreciate the help from them and how efficient they were during the holiday season!
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December 2022 by Brian Kirking
Happy with Renee who cares about her job and understood our needs. After a very bad experience at another location, I was ready to jump ship after 15 years with T-Mobile. She doesn't know it, but she kept us and our 6 lines. T-Mobile needs more employees like this.
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October 2022 by Judson VanStee
3 different quotes and still paying more than quoted. It is the principle of it.I went in on Sat. 9/24 and asked about pricing for the Magenta Max plan, I would be transferring 2 lines from Google Fi. They told me it would $112 per month. I discussed with my son and we went in on Sun. 9/25 to get this offer, they told me that this offer was not valid because we were not transferring from a major carrier. They asked if we were first responder, Military or over 55, and I said no. They called the store manager and they said to give us the $90 plan for 55 over. This wouldn't work, so then said okay we can give you the Magenta Max for $120. We said okay, and to go ahead with that. As they were setting up our phones the sales associated mentioned it would be just a little bit more than $120 per month, I asked how much more? "Just a couple of dollars more". I reviewing my bill online, I am enrolled in the $140 Magenta Max plan. Just a tad bit more than the $120 or $90 or $112 plan they offered us.I went into the store and talked with the store manager and she didn't care about any of my concerns. I also called Customer Care and they didn't either.
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September 2022 by Mike Hardy
My Samsung flip phone cracked along the crease (no surprise) after about 6 months of owning. Went to T-Mobile last week where is was originally purchased for remedy. T-Mobile told me the phone was under warranty, but I had to take it to Asurion in Tempe to have them determine if it is a manufacturer defect or if it was damage due to negligence on my part. It's clear the screen cracked along the fold. Went to Asurion as directed by T-Mobile. I was told that they don't fix phones at this location and I should go to to the store located at Superstition Springs. Went there... they are too backed up and are no longer accepting broken Samsung flip phones. Went back to T-Mobile where it was originally purchased. They have now directed me to another store in Tempe for resolution. How many hoops do I have to jump through to have my phone that is under warranty replaced? T-Mobile is sure quick to sell you something new, but fails to provide any sort of reasonable assistance when the product fails due to manufacturer defect. I'll be switching back to Verizon as soon as possible... Stay away from this T-Mobile location at all cost.
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August 2022 by B Cole
Read update on the bottom lineGot a replacement phone from T-Mobile corporate so I went into the store to have the information and the settings set up right, let's see what was not set up the mobile data was not turned on, download up data was set to WiFi (on unlimited plan) and the auto rotate was not set upShould have done it myselfRemember THAT SAYING YOU ONLY HAVE ONE CHANCE TO MAKE A GOOD FIRST Impression !!!!!!!!Update on August 09 2024Got a a female agent indian backgroundThat was fantasticShe did her job and plusShe gets 5 stars she did the work she should get the credit!!!
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August 2022 by Robyn B
Ari made my Phone brighter so I could see it when NO ONE ELSE could figure it out!!!:) she went into colors and white point and contrast I CAN NOW SEE!!!! YaY! THANK YOU for taking the time to figure it out and help me with ALL my concerns, I may get another iPhone now:)
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August 2022 by Naomi Glass
I had an amazing experience here. Great customer service! Johanna met my needs and went above and beyond to help!!
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July 2022 by Cabrina Smith
The customer service is OK. They will try to take care of your needs but it can take some time and are not very clear on their billing or how discounts work. They try but I am still not very impressed/ happy.
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July 2022 by To Grz
Came in on a Sunday to upgrade my iPhone from the 11 Pro Max to 13 Pro Max. Lexie helped. What a pleasure to deal with on all levels from beginning to end! Most refreshing, friendly, helpful, and knowledgeable. Could not have asked for better service. Five stars. Happy! Thanks!
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July 2022 by Dean Quelin
I went in to upgrade my phone. The girl working asked if we were buying any accessories or insurance before checking if the phone was in stock. We said no and when she came back she claimed her system was down and could not sell us a phone. It was clear that she was lying and just didn’t want to work. I later found out their metrics are impacted for selling phones without insurance or accessories. It is very disappointing of Tmobile and it’s employees to put their own interests ahead of the customers needs and requests. We wasted our time and gas.
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June 2022 by Dan Ragno
I went in today to buy an iPhone. I didn't want a new account, or anything extra, like a case or insurance. The salesperson, Jerome, "joked" that he should never have told me he had a phone for me in stock, and by not buying anything extra his pay would be hurt. He then fiddled around on his computer for a couple of seconds, and then literally stated he could not sell me the phone. I offered to pay cash and outright for the phone, and he absolutely refused to sell it to me.
