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November 2023 by Vernee D.
Not a bad location! Im on the lookout for live plants and the arrangement they have is okay. A lot of them are on the brink of dying but maybe I came on a wrong day.The store is clean and it's just a nice place to walk-around and see their fixtures.I'll probably keep stopping by to check-in this week and hopefully their stock will get better this week
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July 2023 by Sandra B.
I just arrived home from this Home Depot and had the experiencing of seeing gratitude for the staff. Alexia had a cart full of goodies, water, juices, and so many different snacks I could not see them all and the cart was decorated so brightly, I thought I had missed a holiday. It was great to see so many smiles (I was offered a snack, but it was for the staff - thank you). It seemed to be a surprise for everyone as a few staff gathered. The store was not busy and it was close to Noon. I am sure whose idea this was, but what a great gift of gratitude. Side note: I did take a picture, but need to figure out how to upload the picture). Today is a great day.
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March 2023 by Amy B.
Sunday morning we were needing to purchase a new appliance and we were looking at appliances for 45 mins while seeing 4 different employees walk past without a hello or could I help you or get someone that can help you. Never use to have this problem before but now a days no employee is ever around to help you unless you go to a register to get someone.. it's quite sad.. we left and went to Lowe's and within 5 mins a gentleman came to help us and we bought from them! Sorry HD but if you can't have employees reach out to customers to see if they need anything they go elsewhere!
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February 2023 by Monique M.
I don't know what's going on with the hiring process at this store but it needs to be looked at. I was asking to come in for a interview was told the position I was applying for did not suit me and was offered to work in a nothing department. 2 days later was called and said that the position that I was offered was not suitable for me and I would be better at a cashier position and had to go and apply online line for that.lol. And was told the 2 position I was offered was given to someone else and it's nothing they can do to go and refresh my application. I just don't understand what that was all about. The person who very rude and was talking to me very unprofessional and was not concerned about me getting a job or not. I really would like to speak to someone about the issue and it's very upset. This cannot be the hiring process.
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January 2023 by Richie H.
Update. Original purchase date was 1/11with delivery date on 1/18. 1/18 item arrives damaged. Item reordered and scheduled for delivery 1/25. 1/25 logistics team does not call about delivery time. I call them. They cannot find the order. Eventually they say the appliance did not make it onto the truck so it's going to be delivered on on 2/1. On 2/1 delivery team says they are on their way to pick up a dryer. I ask them if they are delivering one too. They say, "No, only have paper work for pick up". They say they do not have my dryer in their warehouse. The manager said he even went to the floor to look himself. He said they will call me when they receive it but cannot give me an ETA. Later that day after several phone calls and hours of being placed on hold they tell me the dryer is there and will be delivered on 2/8. I tell them that is unacceptable and they tell me the best they can do is deliver on 2/7. 2/7 dryer shows up. Delivery drivers unpack it and it has the identical damage as the first one that was delivered. I do not accept the damaged dryer. Home Depot cannot tell me when I will get my dryer scheduled for delivery until the damaged one is returned to the warehouse. FML.
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January 2023 by Jackie M.
So I decided to go to the Garden Center and spoil myself on my birthday when I got to the register I didn't realize you didn't have tap so I had $30 cash and she kept saying 3074 I told her I have 30 cash or the tap she said it again 3074 you don't have 74 cents no lady I used the tap I really carry cash so a lady ended up giving me a dollar and told the cashier she should be ashamed of herself she should 74 cents
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December 2022 by Casey M.
Very disappointed in the customer service I received at this store. I believe the associate's name was Paul. He was an older man with short white hair. When I asked for help with finding the proper fastener for the task I had he acted like he didn't want to help and then once I urged him to he dismissed the task I was trying to do completely. He offered no alternative solutions and basically acted like I was an idiot for asking in the first place. I was so disappointed with him that I decided to not even purchase the things I needed from home depot at all.
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October 2022 by Nisreen Alomari
The carpet cleaner machine was good but they were rude when i want to return it they charge me $25 because they want me to clean it although i did but the brush had hair what you expect why you charge me the rental fee and the worker start talk to me loud it was not nice
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September 2022 by James T.
Very bad customer service . Only have workers at the cashiers asking if u pay by cash or card and point you to kiosk . When ask for help to get fans or tow jt things , the page but nobody there to help you . Not once but almost Everytime Esp evening hours . Even the manager is complete useless. I don't understand why pay 4 cashier standing in the aisle guiding customers toward kiosk and do nothing . $16 hours for standing there ??? Good grief
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August 2022 by Randy H.
I am very disappointed in my home depo experience. My wife and I went there this evening to pick out a refrigerator. During our shopping, we were checking out a refrigerator which was in one of the main isles. An employee who were moving pallets made 7-8 trips of which we had to keep moving. He finally said that we would not likely win against his marching. How different our experience would have been if he could have waited the 5 or 10 minutes to look at the selection. There are lots of stores who carry refrigerators. We will likely make our purchase at Loews. We reported the incident to the store manager, Jake, who was understanding and allowed us to voice our concern. Dr. Hamilton
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June 2022 by R D.
This order was supposed to be curbside pickup. It even shows that in the emails and texts. I followed the instructions and notified through the app that I was on my way, then upon arrival I clicked I was here and entered the space number. after 20 min I replied again only from the text link this time and filled out all the info including space number and phone number. After 15 more min I called the "customer service" number and it rang for several min then went to music on hold with lots of commercials telling me how good their service is. I waited on hold for several min and then went into the store and got in line. There were 2 lanes open and I still had my call open on my phone on hold. When it started ringing the lane one phone started ringing and the cashier hit the reject button and it went back to hold. After a few more min cashier 2 motioned me over and I explained that I had been waiting for over 30 min now in curbside and he rolled his eyes and said, well we are short handed right now and not doing curbside. Too bad no one told the customers. The management is not doing their job here for sure. It's 103 outside here in AZ and with gas prices this high I have to sit and run the car waiting for someone that isn't coming out. The Target store 2 miles from this store will have your order out in 3 min with no issues and I use them once a week. Home Depot needs to study their system and learn how to make happy customers. Lowes from now on for me! Closing my HD card and getting a Lowes card. This isn't my first bad experience here but my last.
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May 2022 by Maria V.
WORST CUSTOMER SERVICE!!!! Stop by this store to make a payment. I specifically asked the first cashier I encountered if my payment could be taken at any register (since the customer service desk looked like a cluster)!! Cashier replied YES!! Since she was available, she proceeded to take my payment. Once again, specifically asked her to please run my form of payment as a credit card, as I did not recall my pin number. After several failed attempts, she called for assistance, no one ever showed up to assist!!! After a few other attempts, she called her manager, who instructed her to send me to the customer service desk. Walked all the way to the other side of the store and stood in what looked like the waiting line. Stood there while being ignored by a couple of employees, who actually made eye contact, but did not bother to tell me that I was standing in the wrong place. I extremely dislike HOME DEPOT!!!! It is very unfortunate that this chain has turned into a such a mediocre brand. Their employees are rude and not approachable at all!!! When I shop at the store closes to me (Missoula, Montana), most employees go out of their way not to make eye contact, avoiding at all costs to help out the customers. SHAME ON YOU!!! but again, what can the customer expect if customer service has disappeared everywhere!!!
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April 2022 by Elsa M.
What an awful team of people. We went to rent a truck (yes, they had one available), got the stuff that we needed, which took about an hour, and when we returned to the customer service desk, after waiting a bit more, they told us that we had to wait 2 more hours, because they were so busy, that they did not have time for the customers. Aside from that, we wanted a piece of wood cut to certain measurements, but when I asked to cut 8" of, they told me that their manager's policy was not to cut anything under 12". If I am paying for the whole piece of wood, why could it be cut? Never in so many years of being a customer, did I hear that. Employees are not there to help. They just pass you, you have to chase them to get help. That's very typical at HD.
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March 2022 by J R.
This store has some of the rudest cashiers. I walked up to a "Self Checkout". There was no sign indicating anything was wrong. One of several cashiers standing against the wall , in a loud voice yelled "That one's down!" So I walked one row over to a stand where a cashier was checking out a customer. I stood there several minutes as the cashier checked the guy out. He took his bag and proceeded to leave and I stepped up because I was next in line. She said "I'm closed now, go over there" pointing to two rows in the opposite direction. In the mean time I watched the cashiers against the wall competing to be the first to loudly say to several other customers, "That one's down!" It was like a game to see who could tell the next customer that a particular machine was down. Yet no one took the initiative to put a sign on the machine that it was down. Not one time does the checkout staff try and assist customers with checking out. It seems like they're being paid to stand there and yell "That one's down!" The only good thing about this Home Depot's check out process is "THE MACHINES." They tell you "Thank You." The staff treats you like you're an inconvenience, not recognizing that your purchase indirectly funds their wages/salaries.
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February 2022 by Marie W.
Great deal for GE water filters. 2 pack for 54 and some change. One alone cost 39 and some change! I will get the 2 pack all day. I also used my 10% Veterans discount which basically covered the taxes.
