-
December 2023 by Sean Hildesheim
This bank is horrible. Do not recommend.Full time caretaker of my father. With PoA to handle his finances. And his healthcare decisions. There is a secondary account owner on his account whom also has PoA for both. Was contacted by an account representative. She talked directly with that person. They then contacted Arizona Adult Protective Services and had them do a welfare check. That is the most recent event. There were numerous other issues with this institution in the short time we have been members. Save yourself a huge hassle. I am reviewing this location as this is the location we started at.
-
December 2023 by Rusty Shackelford
I’m sure the branches are nice but the website, apps and phone service suck
-
July 2023 by Mark
I recently had a highly frustrating experience with Truwest Credit Union that has left me extremely dissatisfied with their services. I have encountered numerous issues with my card, leading to constant declines and an inability to reach their support team for assistance. This has resulted in significant inconvenience and, most recently, left me stranded for two days, forced to sleep in my car.One of the main issues I faced was the constant card declines, even after I had requested the removal of my spending limit. Despite approving transactions through their text confirmation system which was delayed until the following morning, I found that my card continued to be declined, specifically over a $50 deposit I owed to a hotel. This meant that I had already paid for the room but was unable to access it, resulting in further inconvenience and the need to sleep in my car.Apart from the technical glitches that caused my card to decline, I also found the Truwest credit cards to be flimsy and unreliable. They hardly work anywhere, adding to the frustration and limitations of using their services.Additionally, if you are considering opening a business account with Truwest Credit Union, be prepared for a difficult and cumbersome process. They require an excessive amount of paperwork compared to other financial institutions. In contrast, when I opened a business account with Chase, I found the process to be incredibly smooth and easy.Based on my personal experience, I cannot recommend Truwest Credit Union. The frequent card declines, lack of timely support, and difficulty in obtaining a business account make it a poor choice for anyone seeking reliable banking services. I highly recommend exploring other options that prioritize customer convenience and satisfaction
-
July 2023 by Alan Homer
Great service both thru the drive thru teller, atm and person to person service inside the bldg.
-
May 2023 by Shalom G
Ashley has an attitude and bobs her head when talking condescendingly to an existing customer trying to pay a car loan. First time at this location. I come in to make a car payment with my card and loan/member id information. I had left my purse in my car, and had my two children with me. Before even asking me how I’m paying she tells me my payment cannot be accepted without ID. I explain I’ve never been asked for that to process a payment before and continues to cut me off and tell me it is needed and that the other branches didn’t follow procedure. The lack of consistency among branches isn’t my problem and I do not need the attitude from some employee having a bad day taking it out on me. To make matters and customer experience far worse when I come right back Ashley had closed her window and given my information to the next teller clearly not wanting to help me. The next customer comes in and she calls them over so clearly picking and choosing who to help and who to mistreat. So tellers the face of the branch get to treat customers like this as they please with no repercussions? If your customer service skills are lacking this badly by all means go to the back of the branch or do not work in retail where you cannot separate personal issues with professionalism. Terrible experience.
-
May 2023 by L G
Ashley has an attitude and bobs her head when talking condescendingly to an existing customer trying to pay a car loan. First time at this location. I come in to make a car payment with my card and loan/member id information. I had left my purse in my car, and had my two children with me. Before even asking me how I’m paying she tells me my payment cannot be accepted without ID. I explain I’ve never been asked for that to process a payment before and continues to cut me off and tell me it is needed and that the other branches didn’t follow procedure. The lack of consistency among branches isn’t my problem and I do not need the attitude from some employee having a bad day taking it out on me. To make matters and customer experience far worse when I come right back Ashley had closed her window and given my information to the next teller clearly not wanting to help me. The next customer comes in and she calls them over so clearly picking and choosing who to help and who to mistreat. So tellers the face of the branch get to treat customers like this as they please with no repercussions? If your customer service skills are lacking this badly by all means go to the back of the branch or do not work in retail where you cannot separate personal issues with professionalism. Terrible experience.
-
December 2022 by RAM D INOCENCIO
Family has has account for over 20 yrsNever had a problem till now New assistant managerWould not clear my depositI have never had problem beforeSo this is what I'll doI'll just open an account with1st federal credit unionSo I won't have this problemNow I notice something about this assistant managerHe is a bully type loves to hold power over people's headI honestly believe this is the highest position I would give himI would not trust him withAnything else
-
November 2022 by Marlene McIntrye
Very pleased with the personal and on line help for fraud of any kind!! Banked with Tru West credit Union for over 30years ! They are the best in Arizona!
-
September 2022 by Emilee Vallandigham
I wish I could give 0 zero stars. One of the worst banking experiences I have ever had. The branch manager is extremely unprofessional, rude and really needs to not be in that position. Furthermore, the bank randomly shuts off your cards constantly with no 24/7 number so you have no access to your money. We will NEVER bank with them again! Just a heads up if you’re considering putting your money and trust in a bank, do NOT choose this one. Extremely disappointed.
-
September 2022 by Emilee Fiedler
I wish I could give 0 zero stars. One of the worst banking experiences I have ever had. The branch manager is extremely unprofessional, rude and really needs to not be in that position. Furthermore, the bank randomly shuts off your cards constantly with no 24/7 number so you have no access to your money. We will NEVER bank with them again! Just a heads up if you’re considering putting your money and trust in a bank, do NOT choose this one. Extremely disappointed.
-
September 2022 by Cameron Stafford
We have had nothing but great experiences with TruWest!!!
-
February 2022 by r s.
Super long lines inside and drive thru on the last few visits. They are obviously understaffing. People in offices are too busy to help.
-
January 2022 by Teresa F.
If I could give this bank negative stars I would. Their customer service is horrible and it is apparent they really don't care about their clients. If you are a parent DO NOT get your child a bank account here. They make it very difficult for parents to monitor their child's account and basically set the parent up for failure. Also beware unlike most banks that monitor and alert the account holder when there appears to be fraud on the account this bank does not do that. To them it's all about money and not human decency or common sense.
-
November 2021 by McKenna Hale
I will start with the fact that I've only gone in here twice to make principle payments, the tellers are nice enough. The first time processed fine as a principle payment. This last time I said principle only payment, wrote principle only on the notes section of the check. The teller processed it as a regular payment with interest. I can do that online...tip for anyone that doesn't want this to happen to them- if you load up your savings and wait for your regular payment to register, and same day transfer your savings to the loan, that will be a principle payment.
-
July 2021 by Dathan Swick
Stefani the Teller went the extra mile for me to make my abmornally difficult Shared Branching request happen. I'd give this location more stars but 5 will have to do.
