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July 2021 by Virginia Gonzales
Ten stars should be available! I was treated so very well as I faced terrible circumstances by Kristy and Carston. I had to put a hitch on my car to move my mother with stage four lung cancer back to New Mexico. I was in AZ for 30 days. From the installation of the hitch and then the rental of the trailer these two ladies took such good care of me. Carston, unfortunately experience a melt-down as I cried my eyes out from frustration. She was so compassionate and worked to get me what I needed. I am forever grateful for their lovingkindness. Thank you!
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July 2021 by KC T.
No actual mobile pickup. They claim the lockboxes are always broken into so they just don't use them.Still had to go inside, deal with a maskless employee who hates life, surrounded by maskless customers, show my driver's license (even though I tried mobile pickup and took a selfie, along with photos and scan of my license.Don't waste everyone's time and offer a contact free option if you don't actually have one.
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June 2021 by Wayne Holmes
Great staff. Very polite. Had everything I needed.Extremely happy to help.
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June 2021 by Ross McCulloch
Two out of three ain't bad....
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April 2021 by Colton Raimonde
?Great people, awesome prices.? Rented a small trailer to move my 40in toolbox and some other tools ?. I got to pick out which trailer (they had 6 to choose from). ?Even was super patient when I ended up having to rewire my entire trailer lights plug-in. ?Cost: $16.95Size:. 4' x 9Thanks to all the excellent staff at this location.??'
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April 2021 by Dana Forand
This is my home shop for rentals. Always have good service and experience with them.
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April 2021 by Ken
Very efficient, encountered no problems.
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February 2021 by Sam Stauffer
Great place.filled my propane tanks in the rain!
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January 2021 by Jay Wohlfeld
Fast friendly sevice, great prices on trailer hitch installation
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January 2021 by Brad Parker
Poor customer service. Understaffed. Did not have the moving pads I reserved. Reserved an appliance dolly and it was not given to me. Asked about it she said they might have one. Again I reserved it. Luckily they had it. The trailer I rented had left over garbage in it. The employee that helped me needs some serious customer service training.
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November 2020 by Teresa Elrod
Busy and crowded. The guy helping me left my light attachment out and ruined it. Had to replace it. Grrr...
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October 2020 by Eva Scholl
Website lies about your bill. Cs reps inside arent very helpful
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October 2020 by Helena Rodriguez
We got our truck and trailer really fast and they saved us money without us having to ask them to
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October 2020 by Travis Ackermann
If I could give less than 1 star I would! The supposed Assistant Manager there is absolutely horrendous! From the word go she is in battle mode ready to fight and argue about everything! The equipment is old and rundown. When I was getting my delightful truck another customer was returning a different truck that sounded as if the engine blew up! Mrs wonderful assistant manager immediately started blaming the customer!! Unbelievable!! In all my years as a professional mover I've never received such unprofessional service.
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September 2020 by Theresa R
I've given U-Haul enough chances. I will never do business with them again. We arranged for a hitch to be put on our vehicle. After it was done they told us that the credit card terminals were down and when they tried to run the card manually they said it was declined. With no previous issues and no limit to worry about we knew there was some other issue but the told us there was no other choice than paying cash. We had to leave the keys and walk. It turned out to be 2 miles to the closest gas station in 102 degrees. As I turned to leave, they started whispering. At least let me get out the door. They (3 employees) were not wearing masks. Had it been a pleasant experience from the beginning, I might not be so angry but customer service from the start (here and the guy at the other Main St location) was horrible.
