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July 2025 by Amanda Hellin
The customer service was quick, knowledgeable, kind and helpful. The store was clean and tidy and everything was easy to find that I needed. It's in a good location by my house and overall it was great and smelled clean. I would recommend this store to anyone and everyone if I could.
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June 2025 by Teoni Patman
The customer service could use a little work in my opinion. I understand that the UPS retail stores are separate from their customer service line however, they need to have more clear communication about how pick ups work and how labels work. On top of that having to go to another UPS store down the street because they don’t have printing services at this store is ridiculous. They told me I needed to bring my boxes with me to get the labels printed which makes no sense if another UPS store can just print the labels without the boxes being present. What’s the point of scheduling a pick up and then advising you can go to the UPS store to have the labels printed on the website if they can’t do that?
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June 2025 by Tracey Brown
Amazing customer service. I've been going to use different services here for past six years I've lived over here always excellent customer service ......
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May 2025 by Ken Mandel
Excellent service and staff for many years.
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May 2025 by Bzb Bxb
I’ve never experienced such slow service. I normally go to the UPS on Apache, but I decided to try this location. I’m not sure why. The boy with the red tattoo behind his ear was extremely rude with no consideration of how slow he was going.he had no customer service, Was careless and slower than a snail. The other locations understand that it’s a fast paced service, but for some reason, he did not put any effort or pep in his step. So rude and careless. To top it off he started helping others in line while cutting me off.
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May 2025 by KC Lopez
I redirected a, time sensitive, package here for pickup. I pointed out the package to an employee who was having trouble finding it. She took offense to this and refused to give me my package stating that my name was not on it. This was not true. It had my name, business name & address. Even though I showed her multiple documents with my name, address & proof of business ownership she would not give me my package. This resulted in hundreds of dollars in rentals for me and I now cannot pickup or redirect packages on the app even though I pay extra for the option. I will be avoiding UPS as a whole for future deliveries. The manager gave my package the next time I came in and basically told me he did not care that she treated me poorly and cost me money.
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April 2025 by Theresa Plash
Very helpful.
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April 2025 by YAN YAN
I don't understand why this place gets such a bad rep. People are so mean to the employees too, and they handle it really well.
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March 2025 by Linda Mele
This best customer service ever. Delia made my experience easy and pleasant. She helped solve an issue that I messed up on with a simple doable solution. She was attentive to other the customers waiting in line and was very efficient. Delia was the only attendant working during this time. This was at Main and Alma School.
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March 2025 by Bluberry Birby
My package was in the road and got run over and damaged and told me to contact the seller when it wasn't their fault this happened.
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February 2025 by Andy Simmons
Pink hair lady is the only one working on Friday 2/14/25 @5:25 pm. With 8 people in line and the two Guys “working” in the back loudly talk about Xbox, gaming computer viruses . They are awful but at least she was kind and quick to do work!
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February 2025 by Skul Industries
Great customer service
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January 2025 by Summer Smith
Usually excellent service especially for Amazon returns, not tonight, the employees seemed to want to find reasons not to send versus solutions to getting it sent. Even said it might not get sent well??? 2 large boxes from xmas orders. After tonight will start using whole foods for Amazon returns.
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December 2024 by Angel P
I went to ship off a package, and the lady with the tattoos that had helped me had a really nasty attitude.
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December 2024 by Stephanie Spilsbury
Female employee was very impatient and short with me when trying to return my Amazon items. Ended up leaving without returning most items. I will try another place. Hopefully more patient and helpful.
