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December 2023 by casey
Website says they do passport photos but they do not at this location. Helpful employees.
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December 2023 by Spencer Crane
I've been dealing with UPS my whole life and I've always been happy with everything. Questions. Shopping. Dispute. All of it. They're great!
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December 2023 by John FLISS / StellarChi
VANESSA is Great ! I love this place and a Big Shout Out & Props. Opens bright and early with a Smile on her face today. Did everything she could (and fast) to make sure I was happy and all set with my shipping. I've used them tons over the years for all types of things. The Gals are Always helpful and polite too ~ even when customers are being unreasonable ~. Not sure why anyone would slam this capable team. They get the job done fast & correctly the first time. Zero negativity here ~ 100% 5 Star ! Highly Recommend ! Thanks from John F.
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December 2023 by Preston Statzer
Obscene overcharging of rates.Quotes instore for international shipping ranging from $162.44-$225, the rates through Shipstation (Using the exact same UPS method by the way) is a fourth of the price at $41.Save yourself a trip, use shipstation, use your USPS office, do not make a trip here if you're looking for competitive shipping rates. Absolutely unreal that the cost of shipping was $120 over the same company and the same rates. I understand this is a privately owned UPS but do better, just disappointing to get railed in front of a counter for this.
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December 2023 by Lori
Pamela is amazing an explained how to send back amazon package she is a asset to your company.
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October 2023 by Meghan Seal
The customer service is amazing!!! Fast and very kind
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October 2023 by Jonathan Reprogle
Waited for 15 min then she says I can use the kiosk instead. Waist of my time
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October 2023 by Linda Jackson
I found the staff to be very friendly and extremely helpful. Awesome customer service
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October 2023 by Betty Gordon
I had 12 boxes to ship today and can't thank Sandra enough for her friendly and efficient service. Would recommend this UPS store for any UPS service you would need.
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August 2023 by Mohannad Abdulrazzak
This place is garbage, I was there and then she let someone go in front of me and she took like forever. Bad store, I don't recommend going to this UPS store.
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August 2023 by Anthony West
Dropped off two packages at this location a week ago. One already packed by me, the other to be packed by them. The already packed item was shipped and arrived at its destination. The second package never left the store, according to the tracking number, which still shows it in Mesa, a week later. When I called to inquire, both ladies were rude and would not answer my questions (like, "was it actually packaged and shipped?". They kept telling me to call the 800 number for UPS because they "don't have access to that information", when it is their store that processed it lol. Highly incompetent location with poor customer service. Giving two stars instead of one because at least one package was actually shipped.Edit: Employee's name: Shy
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July 2023 by Nelia I.
Got there at 8:05am was surprised how many people were already in line lol only one person working but she was very fast, very efficient and very friendly great experience
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June 2023 by Jackie Reed
Dropped off amazon return on Monday morning and they have yet to send it to Amazon. Thus delaying my refund. When i did go in the lady gave me nothing but attitude.
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April 2023 by A. C.
Another of my fav east valley shipping dropoff locations. I loved the prior staff, but the new staff is polite, cheerful, conscientious. Great selection of greeting cards, colorful paper, bubble envelopes - not your average vanilla manila selection ;)Parking is scarce and chaotic. Try the adjacent east lot, facing Lindsay.
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April 2023 by Pam S.
Today I had to get a few documents notarized and went to the UPS store (#1320) on Broadway St in Mesa. I usually do not write reviews for this type of service but felt compelled to do so today. A very sweet girl named Shy took care of us. So friendly and great at what she does. Always nice to get great customer service these days! Very refreshing! I will always use this store for my shipping and notary needs!
