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March 2024 by Jen
It is difficult to get ahold of this location via phone due to staffing issues. If you call within their stated business hours, either you get an automated message that the business is closed, or it'll ring forever until it hangs up on you. This is because staff are helping other customers in person and are not given the time or support to answer the phone.There's also no way to email them. You can submit a case, but their main option is to call you back to get more details. Then, when you call them back, often there's no answer. Again this is due to staffing issues.Once I was able to get help for an issue from an employee named Royalle, the resolution was quick and helpful. But the staff here could really use more support to handle phone calls, cases and emails. Not their fault.
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March 2024 by Alec DSM
Customer service is nonexistent
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March 2024 by Cynthia Pearson
I always get great service when I go to this PO. I even told a friend so she goes there now. Thanks!
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March 2024 by Jay López
They don't even try
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February 2024 by Johnny Caesar
Worst usps ever. It’s 1 o’clock and they have the closed automated message up. That’s crazy and they seem to can’t find my address when I get packages here all the time. Super annoyed with them !
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January 2024 by Mella Wella
I don't write reviews much but this employee does deserve to be held accountable. FIRE PATRICK. I called not even an hour ago trying to figure out which post office has my package (still have yet to find out because he won't answer the phone. after hanging up on me twice.. I was polite, unlike his rude a**.) If the manager of this post office keeps that type of energy there I would not be surprised if more reviews like this turn up. And I pray they do. Customers need to know, and I pray they don't have to deal with Patrick. His attitude was appalling. I answered in a good mood, and now I'm pissed because I didn't deserve the energy he gave me. I was in the middle of answering his question and he abruptly cut me off. After I let him finish talking, I responded in a kind tone "please don't cut me off" and he grew more of an attitude. I asked to speak to somebody else, he hung up on me... Not once but twice. Smh.
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January 2024 by Luzan
Quick in an out on a Saturday afternoon…everyone working at this location is very helpful and friendly
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November 2023 by Tim McLean
Very efficient and friendly team
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November 2023 by Niki
The office could work on getting more personnel to pick up phones. I had to try 3 times to get an answer. The lady that answered was nice and helpful.
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October 2023 by Darral Broyles
Tonight. We were home, and no one knocked nor used our ring doorbell. The person just left a notice under our doormat. Seems you all are just lazy and don't try to do your job. If this is my medication and its thawed out. YOU WILL BE PAYING THE COST OF REPLACEMENT AND MORE.
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October 2023 by Ryan Avelar
Great Job UPS I have swung by a few times to pick up packages and it has always been fast and easy.
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September 2023 by R Gutierrez
Royale is the worst person to deal with. Usps left my trapdoor snails in the mailbox and they were cooked. I order live animals often and they are suppose to be left at the office for pick up. So I request a call back and Royale called back. Tried to make up excuses then told me to bring the box in to verify if I was saying was true that the box had LIVE FISH stamped on three sides of the box. The office was closed when she asked to bring in the box..I asked her why would she asked me to bring the box in if they are already closed? She then told me she would call me back and never did. Today I went into Usps, there was another gentleman there complaining about Royale being disrespectful. So I spoke to Patrick I believe is his name hes a supervisor, and told me I didn't need to come into the office, and he also told me they don't inspect the package to see is it says live animals. There need to be a neon color sticker that says live animals on the front near the label. I can't stand dishonest and rude people
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August 2023 by Pamela Gonzales
Worst postal service, the postal worker does not attempt to knock on your door to get signature from you they just put a note in your box without an attempt.. we live in an apartment complex and I can never get my certified mail. I have a camera they have never knocked on my door not only that but they are supposed to leave the note advising when their next attempt will be nothing on the note said anything.
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August 2023 by Alyssa Gillaspy
This is the worst post office I have ever hadnto use. I now have my packages sent to my mother in law just so I know I'll ACTUALLY get my packages on time. I waited for a re-Delivery for almost 2 weeks with nothing. No notice that it wasn't coming back out. Nadda. I had to go in and get my package and they were the rudest location ever. If you hate your job, find a new damn one! I have family and friends that work for the post office and this location proves why it should be shut down or given completely new employees and leadership. This is ridiculous that no one wants to do anything there. I'm submitting my official complaint today with the help of a retired post Master and more. So we shall see what happens. Hopefully it works in the favor of the customers because this is ridiculous. Also. DONT PUT A PHONE NUMBER UP IF YOU WONT ANSWER YOUR PHONE!!!!!
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July 2023 by Justin M.
Not sure how this place has so many negative reviews and I'm hoping it's before they got new staff. I come to this Post Office due to how quickly they get through the line! Not only are they quick but they have great customer service! I go out of my way to come to this one just because of how poorly all the other post offices have treated me. Lauren has generally been the post master who has helped me and she is so kind as well as personable!
