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March 2024 by Frozen Grapes
Valley Sleep Center is a medical scam. I believe all of these positive reviews are fake, paid for reviews. My experience here was terrible. I had a year long wait before I could get my CPAP machine, which I ended up paying for with cash because the insurance nonsense was never going to happen, and the staff at Valley Sleep Center couldn’t care any less. Places like this are the types of scams you need to avoid in this country. Legal robbery. CPAP doesn’t work, this place is a waste of money, the people who work here are scammers. I would NEVER recommend CPAP to ANYONE, especially from the Valley Sleep Center scammers.
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March 2024 by Laura H.
Hopefully you never need supplies. They don't answer the phone and if you get so lucky to get a hold of them, the cost for my supplies was outrageous. It is much more economical for me to order off CPAP. com or somewhere else. I also get them weeks quicker. I have never experienced such an inept handling of a serious condition. Hopefully I can pay my machine off and go to another sleep practice this year.
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February 2024 by Theresa Salem
I had to sleep in the o$ice. The tech Charlie was the best. My mask was not working well and she helped me find the right mask. The doctor Joann is so knowledgeable and understanding. Felt very safe in there hands.
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February 2024 by Isela Devora
This practice is highly unorganized and inefficient. They have made me wait months for an appointment, to realize they booked it wrong (15 minute session instead of 30-45 minutes, wrong doctor although when I called they confirmed who I was booked with, etc.). I went into appointments asking for a new style of sleep mask, only to be contacted weeks later for a refill of the same style I no longer wanted. Even worse, they have over 15 minute wait time when you call, and the person who answers isn't very helpful and bordering on rude/doesn't care. Also, their counterpart- Valley Sleep Therapy, can never get my supplies order correct or on time, even though I have filled out the automatic monthly supplies paperwork twice, so I don't have to call every single time I need something. Overall, I am over it.
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February 2024 by Alissa L.
Very sweet and kind techs. My daughter is 4 so it's very scary for her when she has to hook up to all the equipment. Our technician was patient, slow, and informative. My daughter had all the questions and she answered every one.
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February 2024 by Shaina Robertson-Brown
Complete GARBAGE!!! WASTE OF MY TIME, they literally tried to charge me $200 for a consultation that i had booked since Nov 2023. These tricks waited until the day of my appointment to tell me after i drove over 45 minutes to get to this ragedy establishment. Then I asked for a bill or a later partial payment, and they wouldn't do that. Never again! Go elsewhere the staff is fake and passive aggressive!
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February 2024 by Cheryl Wilson
I found myself out of town and without a cpap machine. I called Valley Sleep Therapy and spoke with Buffy. Not only were they able to get me a rental machine but she was so caring, friendly and helpful! Amazing customer service! I can’t recommend them enough! Thank you Buffy!
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February 2024 by David Backhorn
Valley Sleep Center is a great group of people, However the company they get there sleep supplies from, is less than professional! I believe their name is SNAP. I received some supplies from Snap and received new masks, head hear and air filters and a new water reservoir for my cpap. Turns out I wasn't supposed to get the water reservoir which I didn't know and started using it. I got a call from SNAP and they asked if I had started using it, and I said yes. They then told me that I wasn't supposed to get it and that I would be charged for it. In other words Medicare would not pay for it as it was too soon for me to get a replacement. NOT a very professional outfit! VSC needs a different supplier!
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February 2024 by Joshua Litt
Great staff. Super friendly. Always willing to work with you. Helped me out when I was 4 days over my switch out date.
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February 2024 by Bob Rando
Alicia C. was proactive in calling me to let me know she needed to cancel my appointment because she needed one more thing from the doctor before putting my order in for supplies. She said Medicare would not pay. I told her the supply I really needed was the Air 20 series head piece. She said she would check to see if she had one. She called me back within 15 minutes and said she had one. I picked it up and she was so upbeat, personable and very fun. A wonderful experience. She made my day. A shout out to Irene who was delightful with a fantastic personality.
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February 2024 by Debi Koolick
I cannot say enough positive things about this practice. First off the front desk people are incredible. I just want to shout out to Savannah who is always been there for me and has always done the best she can as far as getting me in when there is a cancellation, most offices say they’ll put you on a cancellation list but they never do anything well when she does it, she follows through. She is a definite asset to this practice. And the doctor at this office by far is the absolute best sleep doctor I have ever seen and I have seen four of them Having a background in the medical field it’s very difficult to find an incredible staff like they have. Thanks for taking care of me and helping me get a good nights sleep, !
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January 2024 by Personal Account
If I could give more than five stars I would! They have gone above and beyond to make the experience here the best. From Lauri herself- to Alicia in scheduling. Quick service, very reasonable and on top of things. Unlike any other doctors office ever. I highly highly recommend!!!
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December 2023 by Shawn R.
Staff and doctors are great. BUT you can never reorder supplies. If you go on hold, you will time out... when you're the "next person" after waiting 10 minutes. Owner needs to do better. No stars!
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December 2023 by Phil V.
Valley Sleep Therapy has become so inept I'm done wasting time trying to get CPAP supplies through them! For the last year it takes 4 to 6 phone calls to get an order filled!
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December 2023 by Morris Less
Had a 12 noon appt that asked me to be there at 11:30, finally went back to the providers office at 12:30. She talked to me for 10 minutes saying I need to do a sleep study for sleep apnea, my Dr. had sent a referral for sleep disorder, people not very friendly either..
