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December 2023 by Kaley Brown
I’ve been to both America’s Best and Eyeglass World and this Visionworks is by far the best vision franchise I’ve ever been to. I was able to make an appointment for a contacts exam same day and was in and out within 30 minutes! I also had great customer service from everyone I interacted with. Dr. Kay was so friendly and explained everything in a way that was easy to understand. I will definitely be coming here again!
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November 2023 by Sandra Boesch
Ok This location is the BEST! We have gone to 3 others and now the entire family goes here! Dr Kay is amazing. Kind and knowledgeable won’t go see anyone else. Also shout out to Rachel Bentley who is always there to give us top notch customer service ❤️
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November 2023 by Stephanie absalon
The Customer Service and friendly atmosphere here was great! After choosing my frames Rachel helped me save so much more money by finding all the deals that I qualified for. Overall you can expect me here again for my next annual eye exam!
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November 2023 by Xalicus Xander
Great service and awesome experience, Tim Torrez was very nice and helpful, and went over the options for me and my wife's glasses. A couple times when we asked him to. Good selection of frames to choose from too. The optometrist Dennise Kay, was also very nice, helpful and kind. Will come back to this location for sure!
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November 2023 by Kenny Ethridge
Great service and really happy with the new glasses I got. A big thank you to Tim Torrez for the great service and patience he gave me.
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November 2023 by DeeDee Pond
This was such a wonderful experience! Tim Torrez made getting new glasses painless. Tim was very knowledgeable and I will recommend this place myself.
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November 2023 by Xelha Castrejon
Love love love Visionworks. 2nd year I return to the same location. Everyone is so kind and courteous. Eye exam was quick and to the point. Doctor was thorough on examination. Associates were also very kind. I worked with Tim and he made sure we were clear on all the added offers we had available and what would best fit our needs.
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November 2023 by Katrina Ward
Awesome experience and awesome service. Was seen by Dennise Kay who was very kind. Tim Torrez helped me with choosing the options for my new glasses. He was patient and kind when I had him run me through a few scenarios before deciding. Will definitely return here for my next exam.
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October 2023 by Jeffrey Rambo
Totally a top-notch Visionworks location! Service was excellent, and the process from my eye exam to the finished pairs of glasses went very smoothly. Dr. Kay is a wonderful eye doctor who's very friendly and very helpful, and she also provided a wealth of information regarding my eye health. Tim does a really great job too, because he's also very friendly and helpful, and is very resourceful when it comes to making sure that you choose the frames that will look most flattering on you. For anyone like me who wears eyeglasses/contacts, I highly recommend that you give this Visionworks a try, it's well worth it!
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September 2023 by Taji Hopper
Great experience for this first time customer!! Tim was excellent and was very helpful and patient with me. He definitely made sure I left a happy customer!! Much appreciated
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September 2023 by Jasmine Yanez
My family and I have been coming to this location for several years now. Every person working here is incredibly kind and helpful. The supervisor, Tim, is great and very knowledgeable! He stayed late recently to help us with our order and was extremely nice. We love coming here!
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September 2023 by Macayla Swanson
I took my dad here to get his eyes checked and new glasses and the doctor was super informative on my dads eyes as he ages. As his exam ended we met with Tim to find glasses and he help us find the perfect pair for my dad! He also didn’t have eye insurance so Tim helped us find what plan worked best with our budget and got exactly what we needed! Highly recommend!
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September 2023 by Leilani
The doctor was amazing. The staff at the doctor's office were efficient and fit us in immediately.The eyeglass section was not that great. They told us that they would contact us and they never did. I called 3 times and was hung up on. When I finally got through to someone, they were very short and borderline rude on the phone.I definitely would see the doctor again but would take my prescription elsewhere to get glasses.
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September 2023 by Ron N.
We had gone to Visionworks when they were located in the Chandler Fashion Center and never had any issues. I decided to try the Stapley location since it is closer. My exam went well and the staff was very friendly. The issue began with my glasses not feeling right. Of course my glasses being progressives didn't make it easy. I had gone back 4-5 times for adjustments and each time my glasses felt even more uncomfortable and warped. I was getting headaches and it was very tight in the temples. The gentleman appeared to be bothered by me every time I visited. The other lady there was nice and helpful but each time she adjusted my glasses it just got more off kilter and more uncomfortable. Jada was the most helpful and got closest to getting a better fit. However my glasses still felt off kilter. I happened to be passing by another establishment (a competitor) to see if they could help. And I was willing to pay. They gasped and recommended and eyeglass repair shop. I went there and the guy gasped too. After he examined my eyewear he stated the frame was small for my head size which was a part of the problem. He did the best he could to work with my distorted frame. He stated whoever helped you select these frames should've realized that they were too small for for your head. They also should've realized that while adjusting them. Either they didn't know what they were doing or didn't care enough. He was a bit dismayed in how my glasses were tweaked. He got it adjusted to where it was no longer painful and over the next few days my headaches subsided. And I was able to see with my progressives without the awkward line of sight.In hindsight I felt that maybe the skill set in the retail area wasn't where it needed to be at this location. Apparently they didn't recognize that the frames were not a proper fit for my head. They felt ok but at the time. but in long run it was uncomfortable and awkward. The skill set in making adjustments wasn't there either. I'm not sure if I would go back. I'll for sure do a bit research on prescription eyewear establishments and see who stands out in customer service and professional skill. For now I may be stuck with what I have.
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August 2023 by trent goodwin
We needed to get my wife’s glasses exchanged because the ones my wife purchase were sliding off her nose constantly. Thinking it was going to be a rough morning actually turned out to be a good morning. We were helped out by a gentleman named Tim Torres the optical Supervisor and it made our experience so much better than we could have anticipated. Tim knows his craft well and was able to answer all the questions we had. We have been using vision works for the past few years and it’s been good, but after today getting the service that Tim Torres provides we will become life long customers.
