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December 2023 by Gary S.
No stars for this place. Avoid it. Recently bought a men's supplement and was told if I didn't like it to return it. I was told I could get a store credit but not a refund. They couldn't issue a refund because the product was opened.I can't figure out how to try a supplement without opening it. There good at confusing their customers. There are lots of other vitamin stores, try them.
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November 2023 by Dustin H.
This is sort of unbelievable to me... We have gone to this location a few times and have had good experiences, today that was not the case. I went in looking for a specific protein powder that was out of stock. I asked the person working if they had more in back by chance. He looked it up and told me they had some in their Tempe location or I should try Amazon. THEN he told me they had some that had been received but it was not on the shelves yet, I turned around and there were 9 medium sized boxes that were sitting there ready to be unpacked. I asked if he could open them up and he just said, "well I don't know which box it is." Seriously how bad can you be at your job? Are you so overwhelmed with your one customer that you can't open a few boxes? You think it's better for me to drive all the way to Tempe, order it on Amazon or "come back tomorrow" when the boxes are sitting RIGHT THERE with a friggin box knife sitting on top? My god, what horrible customer service. We'll shop elsewhere moving forward, what a pompous ass.
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November 2023 by Marco Castillo
Johnny really helped me out with making a very large purchase of protein and energy supplement. His expertise was very apparent and I have never had anyone make me feel as confident in a purchase as he has.
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November 2023 by Mike85220
Seems like they got everything. Employees were quick to wanting to help my brother and I out. Got what we needed and the products we got seem to be working good.
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November 2023 by Anthony B Iacono
Good store and staff was very helpful ! Always appreciate a good vitamin shoppe ??
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November 2023 by Trevor Cherryholmes
Good prices, keep most things in stock weekly, good discounts as you buy more. It’s our go to place for supplements!
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October 2023 by Luka D
My friend and I went to the shop Friday and asked employee if there was product for cramping in my legs and he just said no, what specifically am I looking for. After googling myself to see if there was something I showed him and he looked it up asked do I want an orange or blue box? He didn’t explain either product. I picked up another product in same isle that had a manu coupon and when I went to pay he said we don’t use that coupon and I told him it was on shelf. I will not go back to that store where we were treated poorly and his lack of any customer service.
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October 2023 by Ruth D.
My friend and I went to the shop Friday and asked employee if there was product for cramping in my legs and he just said no, what specifically am I looking for. After googling myself to see if there was something I showed him and he looked it up asked do I want an orange or blue box? He didn't explain either product. I picked up another product in same isle that had a manu coupon and when I went to pay he said we don't use that coupon and I told him it was on shelf. I will not go back to that store where we were treated poorly and his lack of any customer service.
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September 2023 by Phi Schmo
I had run out of Vitamin Shoppe's Triple Strength Glucosamine, Chondroitin & MSM. I was desperate, because I have a creeping condition in my knees that only THIS formula keeps at bay!I have been using Vitamin Shoppe products since 2003 and my entire regimen is their brand name line of supplements. The only out-of-brand product I use is my multivitamin.The store at S. Val Vista ALWAYS has EXACTLY what I need and Jonny is THE most helpful manager I've ever encountered since coming out to Arizona. He knows intuitively that I don't know his store, being new to the area, so he personally takes the time to walk me to each item at it's place on the shelves, reading the heading to the sections out to me so that I'll know in the future.Great service and exceptional pricing are what keep me coming back time after time to The Vitamin Shoppe products. I've traveled across this country from Virginia, but there is ONLY one store I'll trust with my health - that's my local Mesa Vitamin Shoppe. I am the healthiest 67 year-old I know. I am still power lifting at the gym and look 20 years younger than my actual age. That's because of your products and I am thrilled that I've found a store and manager that has it all for me. I tell everyone and will continue to tell and be a shining example of what your vitamins and supplements do for the elderly!Thank you Jonny, you, sir, run a great store!!!
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September 2023 by Andy Rivero
Horrible customer service.But they at least had what I was looking for.
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September 2023 by Ricki Frausto
I came in to pick up my online order on 8/21 at 7pm but the doors were locked. I came in again the next day and the internet was down and the employee told me cox wouldn't be there to fix it until tomorrow. Not his fault of course. But it's just very frustrating since I don't live close to this location having to keep going back wasting my gas for nothing.
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June 2023 by Mikayla C.
Visited this location today to try to find a preworkout that doesn't make my head explode. Lucky, to have John working when I came in. He told me exactly what ingredient is causing my skin to crawl and which preworkouts don't have that. Also left with some reasonably priced creatine and a Ryse energy drink which is divine... Basically got a crash course lesson on what supplements to buy! Not one of those places where they only look like they know what they're talking about. They practice and preach!! Only downside is that they don't have AG1 greens. Please get this product on your shelves!!! Why not sell one of the most marketed greens available?!!
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June 2023 by Xavier A.
I have purchased items for years from the vitamin shoppe and find this place a disgrace. I deal with colitis and trouble losing weight so like anyone else I return an item if it doesn't work. Today I was told I return too much(min you the last time I purchased was December 2022), therefore was unable to return a canister of protein that's $39. It's not the cost, rather the principle.
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June 2023 by Kimberley W.
Will not be shopping there again. It was my first and last time ever in a "The Vitamin Shoppe" the assistant manager Evan was a total dick for no reason. I have a 2 yr old who was moved literally 2 products while I was asking Evan a question " Which wasn't answered because he was to worried about the 2 items my 2 year old moved". As soon as I noticed it i immediately corrected my son and placed the items back to where they belonged. As an assistant manager he should be well aware that moms are going to come into there store w there kids. My son wasn't making a mess, being loud or anything just simply moved 2 things. I'll definitely buy from a different supplier or online.
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June 2023 by Geniel Musser
They had the Jocko products I was looking for!So delighted!
