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January 2023 by Cailley F.
I honestly want to write 2 reviews for this pharmacy; one for the staff and one for this particular occurrence, but I can't. I'll update if the situation is rectified. I had my doctor call in a Plan B prescription because you can get it for free with an Rx (heads up, the Pharmacist I just spoke to at this location told me if you need it ASAP you can also get it on Amazon for $11). Fortunately I don't need this emergency birth control medication (getting it for potential future need b/c the state of women's health care in AZ is wild) but if I did I would be a MESS.About 20 minutes after my doctor's appointment ends, I get a call from (apparently) a fill in Head Pharmacist who asks me WHY I need this medication, telling me it's "Walmart Policy" to call and ask. Are you kidding me? There's literally only one use. I drove to the store and confronted her about it, and she agreed, there's only one use, but "Walmart wants us to call and make sure." She then REFUSES to fill the medication and sends a code/ message back to my doctors saying it's "out of stock." That was a few days ago. I had my doctors send my Rx to CVS instead. But TODAY I called to speak to the manager (Taylor Goodman, btw) and the pharmacist filled the Rx and ordered the generic to be ready TOMORROW. I plan on speaking to the manager tonight and again, I'll update this review if the situation is even remotely rectified, but this is hands down the worst experience I've had at any pharmacy ever.If I were writing a review on just the normal staff I'd give this pharmacy 5 stars over and over. I can't tell you how many times they've given me a courtesy call to make sure I knew *just* how expensive my meds were about to be (insurance's fault, no theirs). The staff here are amazing and likely underpaid, but that's no excuse for this single pharmacist being wild.
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October 2022 by L V.
I have been getting my prescriptions at the Walmart Neighborhood store at 2725 E. McKellips Rd in Mesa Az for a few years now. I wanted to tell you about the great service my wife and I get at the Pharmacy. There is a young lady that works their that is the most friendly. Her name is Emily and she is always so helpful. She remembers my name and treats me like family. This is something you rarely see and it is like old fashioned service of a time gone by. I don't have a great Drs Office and the Drs office always seems to drop the ball when I need refills. Emily, at Walmart Pharmacy always goes the extra mile to haunt my Drs office to get my prescriptions approved. All in all its a great store, it has its share of rude employees on the grocery side but like I said Emily really stands out as a first rate employee. Thanks Emily and the Pharmacy staff at 2725 E. McKellips Rd in Mesa Az.
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September 2022 by Faith Works Automotive (Faith Works Automotive)
Honestly I never thought I would give a five star review for a Walmart pharmacy. but the last two times I have been there there is a wonderful woman named passion. She is always helpful, always kind, and seems to always have a smile. if I were you I’d keep her around.
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August 2022 by David Hall
I transferred here from the Fry's Pharmacy on Lindsay & Broadway, and love this pharmacy. Fully staffed with very helpful, knowledgeable people who keep the waiting time to a minimum. The last time I was here the pharmacist offered to do a little research to save me about $80 on my prescription. Thanks.
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July 2022 by Pam Zavalney
To Sue Jenkins: Walgreen's, CVS, and Kroger pharmacy all close for lunch. What planet do you live on?After a long haul with Walgreen's and a year with CVS I'm so happy to be with Walmart pharmacy. The staff is wonderful and always pleasant. My meds are ready within hours or the next day. I have never waited in a long line like I did at CVS with a pharmacist screaming that this was her last day because she couldn't take it anymore, and the drive-thru window broken for many months, and probably still is on University and Val Vista.Good luck elsewhere people!!!
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April 2022 by Raymond Adams
This pharmacy is easily one of the worst ran establishments I’ve ever seen in my life. If it wasn’t enough that I have a life long disease that requires expensive medications, I now have had the misfortune of having to deal with this incompetent pharmacy. I’ve been yelled at, I’ve caught them messing up so much they even had to comp my $100 prescription, I’ve even had to transfer my prescription to a further pharmacy just to avoid the misfortune of going to this pharmacy. Today Mark Bedols was the person who answered the phone in the pharmacy, after instantly yelling at me, I’ve decided to literally avoid this pharmacy like the plague. Mark does not need to be working anywhere near customers and clearly lacks the ability to provide basic customer service. When I asked for a supervisor I was told there was not one. This kind of behavior is unacceptable. Thanks Walmart!
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January 2022 by Alexis Uttecht
The pharmacist Sabra (I think is her name) here is amazing. Best customer service I have ever had from a pharmacy!
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January 2022 by Yancy R.
I went to this location but I was not impressed with the service that I received in the quality of products that I first stepped this location. First off that he's a very cheap bag and said this location. I'm not sure why they would even think it would be okay to use such a cheap bag. You feel like your stuff is going to break through the bottom. I bought you some flower seeds from the concession life and they were not very good either. All the seeds inside were spoiled
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May 2021 by LLucky Red Beard
Quick and easy visit for the shot, staff in the pharmacy was great. Took a couple minutes and I was done, no problems whatsoever.
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May 2021 by Sejj kanabar
Never called to let me know my script was ready, after I called they let me know it was ready. Told them I was on my way and They closed before 7pm even after I called and told them I was 2 mins away. Say in the drive through waiting for someone to come to the window till 7:03 and called but was told I had to come back the next day to get medication. Really bad customer service. Def have your prescriptions sent somewhere else.
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April 2021 by Nancy B.
This particular location has Always been Well stocked, and Extremely Clean. ( Especially, the restrooms. ) Store Manager Genuinely Cares, and You Most often will find him, on the floor assisting his employees, in Most departments. Not hiding in his office. Impressive. I Especially was impressed with Cathy ( Over in the bakery. ) She seemed Extremely knowledgeable & when I told her, I didn't have an oven big enough, to bake the Many pizza's needed for my Sons birthday Party. ( As I live in a small apartment. ) She offered to bake them, in the Huge Oven there. Very Sweet & Very helpful.
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January 2021 by Alex H
Very friendly staff. Sometimes they get behind or run out of medication but I've always had a positive experience here. Last couple of years I've had a lot of medical issues to deal with and so I've been here multiple times a month for a while now. They are great and will do what they can to help you. I would say be courteous to them and you will receive it 10 fold in return.
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December 2020 by Kevin S.
Worst experience I've ever had. Michael and Daniel were not helpful what so ever. I went into this location in hopes to find a xbox, and they did everything in their power to not sell me one. Even when they told me that there was a truck that had delivered them that day at 2pm and i arrived at the store at 8pm. I was turned away because they said walmart policy was to sell them next day after they were accounted for in the system. Wont go into too much more detail considering I've already made a formal complaint with corporate, however i wanted more people to know that this is going on at this particular walmart for sure and could be happening more around the company. Managers are hoarding consoles for personal consumption so if you're looking to purchase a PS5/Xbox from walmart look else where, based on these two walmart employees actions today it's clear only employees will have a fair shot at purchase.
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March 2020 by Jaielle Butler
There's a employee named Torence and he is amazing! He has helped me everytime I've come to the store so if ya need help look for him. ??
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December 2019 by Shiersten G.
Note to employees. If the time posted online shows that the store is open till 12 then they need to hold to it. It was five minutes before closing and they literally would not let me walk in to purchase one item that I needed immediately. It would have taken me 2 minutes MAX. Very ticked off.