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July 2023 by Robyn M.
We recently purchased a car and planned to sell my Scion TC. It's old, over 200k miles, but thought I should get the oil changed before we sold it as the nice thing to do. I took it to Walmart auto care on signal butte/60. After waiting 1.5 hours, I drove away with a car that was lurching down the road and the check engine light came on. Got home and called them and they had me bring it back. Long story short it was a code for the spark plugs. I was told that had nothing to do with the oil change, they weren't allowed to touch spark plugs and the only way they would pay for it was if their insurance adjusters deemed it was caused by the oil change. No apology, not even a blameless apology. Just, "it's not our fault but if you really want to make it a thing, we'll give you what you need to file a claim."Same day I had the issue, I called the line for Walmart claims, spoke to a very nice lady that told me I could get it diagnosed with my mechanic and that someone would contact me in 24-48 hours.Took the car that day to the mechanic (June 26) and they had it diagnosed the next morning and found oil in the compartment with the spark plugs.That was the last reasonable interaction with Walmart claims that I had until the issue was finally resolved. After I hadn't heard from anyone after the time frame I was given I called and left a message a couple days in a row. I didn't want to leave it over the weekend so I opted to stay on hold the 3rd day to speak with someone and I was on hold for 3 hours before realizing at some point the offices had closed while I was on hold.I then called on Monday and was on hold another 3 hours before I left a message saying the customer service was unacceptable. Someone did call me back that day and resent and email that had been sent mid the prior week (only listed with the adjusters name that I didn't know and claim number that I didn't know and wasn't labeled Walmart and went to my spam).I immediately replied with the diagnostic link I was given and asked them to reply if they needed me to get a PDF sent instead. It was like crickets. Between the emails, phone calls and messages I could not get a response from anyone for 9 more days. I finally had someone pick up when I called, who was not licensed in Arizona and said she would make a note and have someone call me back. I told her that was unacceptable because of the run around I'd been getting and I didn't trust they'd get back to me. She said she was going to create and urgent task for my adjuster's supervisor. There was really nothing else I could do, so I just let it be. At this point we were going out of town camping and I couldn't follow up, but in the days we were gone, I never had any email contact or phone calls. They day after we returned, I sent multiple emails and after no response in the morning, I called in the afternoon and waited on hold.My anger diffused when a person finally answered and it was the same woman who was very helpful the first day I called. She looked at my claim and told me she would stay on the phone with me while I sent the diagnostic and invoice to her email even though she was not my adjuster. She received it, looked at it, confirmed it was the repair cost and said they would have a check in the mail the next day.22 days to get it resolved. But unsuccessful attempts to contact them almost every day for the whole time. I will never use Walmart auto again and honestly I have such a bad taste in my mouth for Walmarts customer service that I have been avoiding going there at all. I get mistakes happen. But when they do, just own up.
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March 2023 by Kyndra F.
I absolutely hate this Walmart. In the last few months I have moved to the area and now this Walmart has become my neighborhood walmart. Since my first trip here until today has been THE absolute worst experience I have ever experienced and customer service ever. The lack of respect, the lack of patience, the ignorance of profiling me every time I come in this damn store. I'm sick of the worker standing right next to my register every time I come in this place. I even had one lady asked me if I paid for something and I'm not a thief nor do I want to be treated like one even asking for simple change is crazy. The negligence of attitude and treatment is very unprofessional and honestly I don't think I'm ever coming back to a Walmart. Yes, I said a Walmart I spent thousands of dollars here in the last three months, and every time I wish I have had went somewhere else. Any Gilbert Walmart has always treated me with the upmost respect. I've never had a problem, but this signal butte one is crazy y'all got to do betterYou need to treat people like humans
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January 2023 by Kara A.
I enjoy the easy access, clean store and parking lot, kind employees and it is well stocked. I have spoken with pharmacy staff and they were very helpful. I recommend this Walmart. You should find what you need and enjoy shopping there.
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January 2023 by Dawn L.
Overall, we like Walmart, but I can do without the woman at the pharmacy refusing to wait on me if I'm talking to my spouse on the phone.
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December 2022 by spencer c.
Do not use this Walmart pharmacy!!! They were randomly closed due to staffing shortages, and we have not been able to pick up any of the medications for my grandma who has pneumonia.
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August 2022 by Ayana D.
I am completely disgusted with Walmart workers I went to Walmart in Mesa Arizona 1606 S Signal Butte Rd Mesa, AZ 85209 and the worker at the grocery door entrance was such a disgusting person I asked her if there was any scooter carts charged for my grandma and she pointed me to them and as I'm checking to see if it's charged a white couple stopped at her and asked if she needed to check the receipt and she said no you don't look like criminals you look like me and pointed at there skin color and said we don't do that type of dumb stuff then turned around and looked at me and said oh I'm sorry because she forgot a black person was right behind her I feel so disrespected and racially profiled I never want to go to another Walmart again
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August 2022 by April A.
Love this Walmart for a few reasons: it's on my way home so it's convenient for me to shop and because I can find everything in a snap here. Also, it has a Desert Financiak in it, which is who my car payments go to so it's one stop shopping and convenience for me either when I am out and about or when I am in my way home.
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April 2022 by Ralph L.
Walmart Supercenter _ signal Butte & Baseline, Mesa, AZApril 27, 2022. My story is a nightmare with a battery that I proved to them could not not hold a charge, and was leaking profusely from a cell. The manager and assistant mgr. of the auto service dept. spent 30 minutes trying to convince me that if a battery can take a charge it is a GOOD BATTERY!! It couldn't hold the charge, and when I mentioned "cranking amps" neither employee new what I was talking about.Then, I bought a new, AGM battery with a four year warranty but using special AGM charger I purchased elsewhere - the new battery - purchased yesterday - will not come up to charge. The joke is on me for beingboth civil and polite. Am going back today to retrieve my battery I left as a "core exchange" since both dummies told me it is A-OK!I'm out $162 for a battery thatmay have been re-dated after sitting on the shelf or not properly charged...ever PLUS I gave them a perfectly good operating battery - at lease, according to their experts.My son, an attorney, suggests I return to the store, see a store manager, and refuse to leave until they resolve the matter - even if they have to call the police.
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September 2021 by Ben N.
Managers are d*** can't answer a single question maybe more training maybe a bad day maybe there mom never breast fed them I don't know get on it Walmart I used to like this place!!!!!
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August 2021 by Shelly B.
Open up a damn register. If you have a full cart of groceries how are you supposed to scan everything and not get things mixed up with items you have not purchased putting it back in the cart because Lord knows there's not enough room on those tiny little tables when you're bagging!!!!!
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July 2021 by Ken A.
1606 S. Signal Butte Mesa We have been customers of this store since it open. The store has been more than satisfactory; until the past 6-10 months. It appears that their main priority (more than usual) is to save money not serve their customers. They started to put various items on the shelves in full boxes. You can't see the items in the boxes unless they are on the lower shelves. More and more various items are not marked/stocked. From shelf items to fruits and vegetables they were unmarked/miss marked items. Shelves aren't stocked. I went in last week and was going to use the disinfectant and there wasn't any. I was going to use the blue handbasket but there was none, which was no big deal. I went back out and got a shopping cart; there were no more than 5 or 10 carts available (at the grocery entrance). I came back and asked for something to wipe my hands and the cart with. The greeter said that she did not have anything. She said people have been pulling out multiple wipes and she wasn't going to replace them. I asked why she couldn't refill the wipes? She said the daily amount had been used. I said it must have been a busy day as it was only 2:30 PM. I went in this evening (6 PM) at the grocery entrance and there weren't ANY carts so, I went in (still no disinfectants) but there were TWO blue baskets. Shelves were still only partially stocked. When it came time to check out, as usual, there were only TWO manned checkouts again as usual. The floors were dirtier than normal. All in all a very poorly managed store.
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May 2021 by M K.
Most workers were wearing masks that I saw EXCEPT Selena here in the attached photo. She had her mask under her chin for at least two hours. And her name tag says she's a "team lead." So apparently her team has to wear one, but not her. She spoke up close in people's faces numerous times like this. Not sure what Walmart's policy is about masks currently but either they are required and this employee is ignoring the rule, or there isn't a rule so shop at Walmart at your own risk.
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March 2021 by William Garron
Went to Walmart on Signal butte I was greated by an employee named Max he was helpful and polite its nice to see there are still people like Max that care. Thank you Max
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January 2021 by JJ B.
Frank working in auto sales was a complete imbecile. Making everyone do his job for him. He isn't even a manager and he's making Laura do all his cashier work while he sits there and says the computer doesn't work. Not a good sight for Walmart won't be coming back here just because of frank. Don't come here for the AUTO CARE. Do not recommend.
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July 2020 by Jesse G.
Horrible rude workers. This covid thing has really caused these workers to forget what human is. Because they try and be their own cops and push the masks on customers overstepping our freedom, I will no longer shop at Walmart. They were my favorite store but forget it. When we went in the cashier was rude, turned their name tag so that no one could read it, and dumped the fruit produce into the bags bruising them. Extremely rude. Over the years we've spent $10's of thousands at walmart, possibly well over $100k, but now I'll take my money elsewhere.