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December 2023 by RL Evans
Can't call a branch and get a person. Customer service is in the Philippines. Follow thru on an issue... didn't happen. Great on line presence, but in person needs improvement
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September 2023 by Latisha H.
Great to have this one left in Anthem. Friendly staff and always helpful to me any time I have a question or need assistance
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October 2022 by Cassie H.
I am closing my investment accounts with chase because I went in there today to try to switch over to banking with chase. I was planning to leave my old bank because there aren't many of them and it's inconvenient to actually go to the branch. I have about $250k in investment with chase so i thought I would switch to banking there. The girl who worked there was so rude and so ridiculous that im closing my investments there now. She was a straight b***** Get better employees chase.
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June 2022 by Kiran Khan
I had a wonderful experience at this location. Actully I had some kind of a hold on my account and was not able to transfer my money or withdraw it. Alien went above and beyond to get my issue solved. He called me every other day to give me updates and was super professional and super kind. I could say he was more worried about my issue than me. I can't thank you enough Allan. You are the best.
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June 2022 by Highest Man
Wonderful branch! Friendly and kind staff! Beautiful and clean location
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January 2022 by Bonnie M.
Totally unable to get a live body because I don't have a current account. I have had one in the past. When I call on the phone, there is no direction to a person unless I have an account. I want to open an account, but I have to drive there to speak to a live body. Obviously they are not interested in new customers. After reading the reviews, I find that service at the Anthem branch doesn't seem to please much of anyone. I'll drive the extra miles and go with Bank of America. Reverting to the language of the younger set, "Chase Sucks." Bonnie McAnerny 623-551-8689 Feel free to call if you're a Chase employee and can explain your rudeness.
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November 2021 by Dale Groover
I have tried and tried and tried to call my branch and all I get is a recording saying to call back and when I called back I got told to call back again.. A nonsensible way to conduct business.
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September 2021 by savannah chandler
Worst chase EVER. As soon as walking in they were trying to get rid of me and my friend trying to cash money and kept making excuses why they could do so
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August 2021 by Matt Fortune
I went in to deposit money, United States currency. I had a bag of coins. Mind you, in the middle of an alleged national coin shortage. I wanted deposit said coins, at my bank! And they refused? How on earth does that make sense? National coin shortage, I have hundreds of dollars in coins, I decided to help out and deposit my coins, and my bank says no? Something doesn't add up. Time to find a new bank...one that will actually let me deposit my money into my bank account.
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April 2021 by Kim Folven
I’ve never seen a Chase branch so bare bones. We couldn’t even get a notary on a Friday afternoon. Worst branch we’ve dealt with.
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February 2021 by April S.
I have to give a shout out to Allen Camp, he has been absolutely wonderful in helping my friend Mark and I with our banking endeavors. He has assisted and suggested absolutely amazing and profitable solutions to some of our banking needs. Alan has been there when we thought we had no other solutions. His attitude and disposition make you feel comfortable and he puts your mind at ease. Thank you Alan for everything you do!
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February 2021 by Meg P.
Customer service of certain tellers at this branch in Anthem is horrible!! I prefer to drive down to the Tramonto Branch on North Valley Parkway (which is out of my way), as the employees at the Tramonto branch have always treated me respectfully, gone above and beyond, and seem to appreciate the business!
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December 2020 by Gina Dupree-Homer
My Kids and I walked (6-7 blocks) to this branch to make a deposit. We’d also planned on eating dinner at Freddy’s next door. While I was in line, I noticed hand sanitizer and a basket with masks? for those who needed them. At that moment, I realized I’d forgotten my kids’ masks at home! Chase let my kids mask up and we were able to go into, sit down and eat at Freddy’s! Thanks to the lovely teller for helping this mama out!
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November 2020 by Paul R.
It is the only one left in Anthem but it has always been the best one. Extremely helpful & friendly people working there. Personal service at banks these days have pretty much gone away so to me it feels more like the good old days in banking walking in there-As long as you have an account that is.
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July 2020 by Carter M.
I was scammed and I had proof of the scam and a higher up authorization told me I could go in and show proof and my account would be reopened, Alan then left the room for 30 minutes leaving me alone came back and told me my account is closed no matter what... I had proof of being scammed and I was invest as can be I am only 16 years old and they screwed up my chance with any other bank f*** chase and f*** Alan!
