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August 2024 by Claudia Davis
Beware! A senior citizen friend of mine visited the store this week and was taken advantage of. She was missing calls due to not hearing the phone ring. The Verizon employee advised that her phone was outdated and there was nothing he could do to fix it. He then went into sales mode and tried to sell her a new phone. She was smart enough to leave the store without purchasing anything. After sharing her story with us my sister looked at the “outdated” phone and fixed it in less than 60 seconds. My friend had accidentally turned the phone on mute. Shame on this store for not helping a senior citizen who doesn’t fully understand technology. I have been a Verizon customer for 22 years and will never step foot in this store.
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August 2024 by Karen Hendricks
Abraham is so friendly and helpful. I’ve been there 2x lately and he knows I’m stressed, yet he calms me down and is the best customer service rep I’ve met in years. 10 stars for him
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July 2024 by Wendy T
Dalton is out here making moms proud!
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July 2024 by Karla Maines
Went into the Verizon store to get new phones and the representative that helped me told me that he could save me money on another plan. When I got my bill, it was around $25 higher than what I was already paying. I have been on the phone with Verizon for two hours and 14 minutes to try to get this resolved and back to my old plan.
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July 2024 by Jessica Wilhelm
I walked into this Verizon to set up a new phone line and was greeted by a man saying, "We will be with you in just a moment." Little did I know, this wasn't even the employee but a customer who greeted me. I sat and waited patiently for over twenty minutes to be helped, with no one so much as glancing my way. After about thirty minutes the actual worker approached and asked if I needed anything, because he was helping another family and it would be about an hour." Of course, after this greeting I didn't need anything anymore. Terrible customer service. I understand the account he was working with was there first and more lucrative, but to not acknowledge a customer for almost 30 minutes and then decide to tell us it would be an hour is disrespectful of my time. I have yet to have a positive experience with Verizon and am now considering opening a line with GCI instead.
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July 2024 by Dean Isaac
Abraham gave us great service and was very helpful. There was a glitch with the internet in the store that slowed down transfer of old to new phones but he was able to fix it. Thank you.
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July 2024 by Savannah Meado
No thanks on this store. Save your time
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June 2024 by Lori Lemmer
Abraham was very professional and knowledgeable. Great service!
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May 2024 by Otis Hess
Very nice and clean location all the reps where so nice and greeted me when I got into the store. Our rep Abraham was very knowledgeable and nice he walked up step by step on everything that we did he showed us the cost out the door and what we are expecting every month from the bill I would Definitely come back here.
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April 2024 by Jake Moss
Dalton was exceptionally helpful with product questions and explanations of promotions.
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April 2024 by OLIVE
Dallton, He was wonderful. He was extremely helpful in helping me buy and setting up my new phones. I wouls definitely recommend this stiore!!!!!
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April 2024 by Michelle Sabol
This store fixed my problem that another store caused. Very helpful!
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March 2024 by Hollow Logic
Great store Clean and nice the representative Abraham was great to work with making everything easy and well explained about all the plans and what we got. Definitely recommend this location and him.
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March 2024 by Tom D
Amazing service
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February 2024 by John Haen
Really great customer service. Very knowledgeable and helped me get the mobile plan I needed.
