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November 2023 by Steven DeCarufel
Our salesman was Frank Martinez. We placed an order, the vehicle arrived 4 months later and the price was exactly what was quoted. The sales experience was great and we are very happy with Oro Ford.
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November 2023 by Dennis Lex
The new ownership was very obvious. Lots of employees running around doing their thing. All seemed very happy to be there, all friendly and professional. Unbelievable inventory of new and used vehicles. Service was prompt and fairly priced. This is going to be a very successful Ford dealership.
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October 2023 by God Fearing
I am looking to trade in my truck and have used Bobby for my last truck when he was at Rodeo Ford so I figured I would try this place since he moved. My first Ford with him was freaking awesome but this time not so much. This dealership is about if you have the cash or not. It seems to be a "hey come in and let's look", instead of hearing what I am looking for. They would promise me returned emails and phone calls which never happened, and then would call me the next day asking how my experience was....lol what!? Like, nobody even got back to me. They would promise me that they are "getting numbers together" and would get back to me shortly....yea right. Did not happen. I they are busy but damn, so am I. Thank you for wasting my time. IF you want to feel like nothing, go with this place. Do not fall for the, "hey we care about you and will beat any offer you can find" among many other false promises. ..In the end, it's just another dealership looking for a gain. So go in with that in mind, they DO NOT CARE ABOUT YOU.
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October 2023 by Russell Shaw
A good salesperson has more to offer customers than an exciting pitch —they're enthusiastic individuals with resilience and they take the time to get to know their customers' needs, show empathy, and deal in a product in confidence. On multiple occasions Bobby and Alex have worked together to provide excellent results when providing a great service.Thank you again
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October 2023 by Elaine Marxer
Bobby Leahy was my salesman. I normally hate dealing with car salesmen but Bobby made my car shopping a positive experience. He was professional, kind, and knowledgeable. He did everything to get me the best deal for a great car. He is the type of salesperson that everyone purchasing a vehicle should have the opportunity to deal with. He will be my go to from now on. Thank you. Thank you..
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October 2023 by Robert Kucsmas
It was Important to have my major transmission fixed prior to my short medical circumstances to having the car in good running condition for my wife and as busy as everyone is on such a short notice was not only able to accomplish it but delivered it to my residence. They did the brakes, multi inspection, replaced wiper blades, and even washed the car. I can only thank the Manager Josh Dewyke, Haley Dahlin, and staff for making my major surgery comforting.
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September 2023 by Rick Hoover
The salesmen, Jonathan, was great. He followed the entire build/delivery process. When the car arrived at the dealership, he sent us the attached photos. When it was ready for pickup, we scheduled an appointment and 90 minutes later we were driving down the road in our new car. I’ve said it before, if you’re in Pima or Pinal County, go to Oro to buy your car. The entire process was a piece of cake, and by paying Pinal vs Pima Co tax, we saved over $2k on our car.
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September 2023 by Joe valenzuela
I just purchased a new 2022 Ford Edge here at Oro Ford and my experience with the dealership was great!! Crissa my sales person was very attentive and made the whole process very easy. Bobby the finance manager is a joy to work with and he worked really hard and got me a great rate with no problems at all. Thank you both so much. If you’re in the market for a new car, truck or suv definitely check out Oro Ford they have a huge inventory and they’ll treat you right.
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September 2023 by Robbie Taylor
In my quest for a new vehicle, prompted by the unfortunate accident that totaled my previous one, I embarked on a search, not only locally but casting my net far and wide across the nation's dealerships. My journey eventually led me to connect with Oro Ford, and my sights were firmly set on a particular truck they had in their inventory.Upon arrival, I was greeted by Bobby, the F&I Director, who graciously took the time to engage in a thorough discussion of the various options available to me. Following this insightful conversation, I decided to explore other possibilities. This is where Jonathan Triplett entered the picture, diligently keeping me informed about incoming vehicle arrivals. To my immense delight, luck was truly on my side as I stumbled upon the absolute gem of a truck amidst the dealership's offerings.Throughout this process, I found myself stepping in and out of the dealership several times, and I must emphasize that at no point did the Oro Ford team treat me as a mere customer. Rather, they enveloped me in an embrace of familial warmth and genuine care. The staff were always friendly and ensured that I felt acknowledged and valued. It was heartwarming to witness the camaraderie between the staff and customers, exemplified by Hayley and Alyssa in the service department, who not only provided excellent service but also fostered an environment of conviviality.In the midst of the bustling automotive world, Oro Ford stands as a testament to the remarkable fusion of a small-scale, community-oriented business and the industry giants. It's a dealership that not only walks alongside the automotive giants of Tucson and Phoenix but also radiates the inviting atmosphere and personal touch of a cherished local enterprise.For anyone in search of their next vehicle, I urge you to bypass the more commonly traveled routes to Tucson or Phoenix. Instead, make your way to Oro Ford, and I can personally vouch that you will not regret it. With their exceptional service and warm embrace, they have not just won a customer; they have earned a customer for life!
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September 2023 by Noel Aguirre
Great dealership easy to work with found my f450 fast thanks you guys rock
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August 2023 by brian steffan
This is a great place to buy a vehicle!! Our salesperson Sammie was amazing, she went above and beyond to make sure we were happy with our purchase. Sammie even followed up the next day to make sure everything was fine. Bobby the sales manager was on top of everything, finding us the best rates.Oro Ford changed from Oracle Ford. Wow, what a difference!? A lot of inventory to choose from. Jake from the service department was extremely helpful righting some wrongs from previous owners.If you're fed up with the two other Ford dealers in Tucson go to Oro Ford. They will do their best to find something that suits your needs.
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July 2023 by Cindy Velline
ORO Ford is awesome! We had an unexpected car repair and Hayley was able to help us with scheduling to ensure we got it taken care of in a timely manner. They even provided us with a loner vehicle. While we were at the dealership we looked at some new vehicles. Jonathan was very very helpful and not pushy. We did not buy at this time but if we purchase a new Ford, it will be from ORO Ford! Great experience....worth the drive.
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June 2023 by marv kea
Great place worth the drive! Oro Ford beat the Tucson dealers hands down on the deal, plus they don’t have all the dealer “add ons” like the two Tucson dealers. Only suggestion would be get a hot dog cart and have some burgers and dog available, I’m sure it would be greatly appreciated! Once again great, no stress purchase and I love my new truck!
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June 2023 by C. Smith
My husband's car has been in the shop for 2 weeks. It is near impossible to reach anyone in the service department. When you DO get ahold of them, they do not have relevant information (i.e. status of parts/ETA for car/etc.) and they say they will call you back. They don't. I even left two messages for the Service Manager directly to call back - one on his voicemail and the other with the front desk who assured me he would call back. I called again today to get ahold of the service department and was not routed through because they are "short-staffed." I, too, am short-staffed - my family is down to one car and that is very difficult given our varying work/childcare schedules. I wouldn't care the car is taking so long if they would communicate better, provide a loaner, etc. I also don't appreciate the obviously annoyed tone by the service advisor when you DO get the privilege of speaking with them. I understand they may want to clock out at 4:28pm but it is not unreasonable to request a status update during normal business hours. Especially when you're already waiting for several calls back. Furthermore, the advisor claimed to have left a message on my husband's cell phone with an update but after checking his call log, it did not happen. I even triple-checked mine to make sure I didn't miss something. Perhaps she did call someone with an update. It just wasn't us. Even after I articulated the discrepancy she was indignant she told us. It's simply not accurate. After this service we were going to purchase a new Ford vehicle with them. Now we do not have the confidence to do that and will go elsewhere.
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May 2023 by M Taylor
We bought a Ford Maverick recently. What a wonderful experience. The staff are so knowledgeable and pleasant. They made the car buying experience great and saved me money as well. We will buy cars from here in the future for sure.
