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September 2023 by Ben Archunde
I've been going to this ace hardware store for 13 years and for the first time I had an employee tell me he couldn't help me he did everything to not help me he didn't even try all I needed was a piece of glass when I get them there all the time very poor customer service
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September 2023 by Rich Lopez
I've been going to this ace hardware store for 13 years and for the first time I had an employee tell me he couldn't help me he did everything to not help me he didn't even try all I needed was a piece of glass when I get them there all the time very poor customer service
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June 2023 by David Maxon
These folks are always eager to help you!
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May 2023 by Monika S.
I usually go to ACE hardware stores because I appreciate personal attention and help with finding items. Unfortunately, my recent experiences have not been very positive. The staff seems to be uninterested in helping customers. They were dismissive and acted as if they were doing me a favor to help find items I needed for my projects. Sad how quality of service is going down.
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March 2023 by Warren Humphrey
Extremely helpful staff.I've been a customer here for over 35+year's
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February 2023 by Mike Tronc
Employees are always friendly and very helpful. They are there to help you, so just tell them your needs when the Employees ask!!
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February 2023 by Auto didact
Great little family ACE always have what you need and when you need it... Unless it's anytime after dark in which case you will need to wait until tomorrow.
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November 2022 by Topa Topa Storage
We recently purchased two sheds from the Ace app and requested them to be delivered to our home. We are so impressed with the service. These amazing gentlemen assembled the sheds and delivered them to our home in OV. They placed them exactly where we wanted them and make sure they were level and operating perfectly. It was like 100* degrees and they showed up with a smile. Honestly, I think I owe them donuts, or something, because they probably saved my husband and I from getting divorced while trying to assemble them ?... Lol!! Thanks guys for making it such a positive experience. You went above and beyond!
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September 2022 by C
Super friendly and helped me find what I needed!! They’re great at deciphering things when we don’t know what they’re called but we know what we need them to do ? Got the “ceiling U’s with screw holes, to hang a nickel sized pipe for the garage door cord” up ??
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September 2022 by James “Ravenous_Boogle” Bacon
They really need to stay open longer. It's 7pm, home depot is open til 10, Lowes is open til 10, both are nowhere near me, but ace is right here and I can't even go there.
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June 2022 by Cynthia T.
Went in to get a few necessities to clean our home. I mentioned to my husband that I was going to swing by a large hardware store when he suggested I go to Ace Hardware. We prefer to support small businesses when we are able to I was pleased by the suggestion. I went into the store to shop and wasn't greeted...no big deal. In the aisle, the two make employees broke their conversation to see if I needed assistance. I did not. I found the store to have an adequate selection albeit not exactly the things I was looking for. The store is convenient, parking is convenient and it's definitely a place to stop if you need something for the house quick. My biggest complaint and the reason I won't be back anytime soon is the cashier. She barely acknowledged me at the register and was extremely dismissive. I know she was capable of speaking because I heard her conversing with the male employees about the hot weather. Maybe the only requirement for employment at this store is to fog a mirror because it's certainly not friendliness or interacting pleasantly with customers. I still love the idea of shopping small and hate to penalize a business for such poor performance by an employee. However, friendliness and customer care are definitely the weak links here.
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June 2022 by DeVar Cluff
Nice store, but does not have hydroponic supplies
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April 2022 by Artistic Depravity
First I have been in about every ace in and around Tucson Nogales to casa grand this is the worst costumer service and the most disrespect when someone walks by 6 employees only 2 had a customer and not one person will look at you or just say hi out of common curiosity. Worst customer service. I asked a simple question and was ignored.
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March 2022 by Ssitha sitha
Very helpful employees. Made my experience a good one.
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January 2022 by Alicia M.
I want to like this store, I've basically had positive experiences, but my most recent experience was bad enough to mention and cause me to hesitate visiting again. Instead of buying a simple item online (that I spent time researching), I chose to buy it in person and give the money to my local small business. I walked in and double-checked that this Ace did indeed carry the item -- plastic lids for jars (the old metal one rusted). The male cashier was perfectly friendly. He even helped me find the right area when I got confused. I'm a novice to mason jars. I don't can. Or pickle. I literally own ONE jar, which I use a lot. It was hard to believe that the small-looking lid would fit and I wanted to pick the right size, so I paused to carefully examine them (end of the aisle, my back to the register area). A middle-aged woman (curly hair) came up behind me and was very confrontational -- gruff about insisting the lids would be the right size. Usually the staff is chatty and friendly, so I tried to strike up a conversation (despite being an introvert), but she had none of it. I took my item to be rung up, along with a couple other items that caught my eye (not Mason jars). This time the cashier wasn't very chatty either. As I was being rung up, the woman (now behind me at the registers, but addressing another employee) LOUDLY announced that she'd discovered missing merchandise...she stated these facts TWICE and as if lecturing the other employees. Ma'am, I hope you all reviewed the security footage and enjoyed finding that I stole NOTHING. In fact, I bought a whole package of lids, and other merch, when I only needed ONE silly lid (they aren't sold individually at Ace). Uh, shoplifters tend to operate very differently. But, yes, the lid did fit. Hooray. On the off chance you actually didn't mean to imply I was a theif, and your coworkers were blind dolts, then you need to work on your tact and professionalism.
