-
January 2024 by Kai'Lyn Wilson
I just have to thank Tony L for his genuine kindness. He was knowledgeable, extremely helpful and made sure I was good before I left thank you so much.
-
January 2024 by Tommy Costello
Diana was very helpful and generous.
-
December 2023 by C V
Ralph M. Did an amazing job by helping me and made me feel very welcomed. His professional attitude and knowledgeable behavior made me feel confident in his vehicle parts recommendations!!!!
-
November 2023 by elle ashby
Battery died when I was working, Esteban was kind and straight to the point, tried to upsell me which is annoying but fine cause he didn’t push when I said no. But he changed my battery quickly and was super sweet.
-
November 2023 by James David
Purchasing parts from this store was a good experience with a staff member helping me to find the right part and suggesting the easiest way to install it. When it turned out to be a part that is internal to an assembly that must be replaced in whole, I returned the part. That's where the lower star rating comes in. The manager who did the return was not very polite, bordering on the edge of hostile. After our transaction her personality flipped to being all smiles for the next customer. Returning a purchase does not justify a customer being treated rudely.
-
November 2023 by Tyler John Glasser
Went in to get my battery looked at & had the best experience at this store. The staff were extremely helpful & friendly. I feel like this store always goes above & beyond to ensure my needs are taken care of, and they always do it with a friendly smile. Thank you for being so helpful!!
-
October 2023 by John S.
I came in with an issue with my battery & alternator. Scott was very helpful and helped diagnose the issue. Michelle & Tony were also helpful. This auto zone provides excellent customer service. I highly recommend this Auto Zone. The employees are friendly and highly knowledgeable. Thank you for providing great service!
-
September 2023 by rhonda stone
Today I went to store #3684 because I had a problem with back bumper. Tom went outside with me and looked at the problem, went to a certain, I wasn’t paying attention, and really looked for what he needed. After I paid Tom said that he would install it. He bent down on the ground and out the rivets in for me. I need to say that he more than 55. What EXCELLENT customer service! Rhonda S
-
September 2023 by Melissa Yazzie
Not helpful and rude to my daughter who needed help. .. I'm 4 hours away and couldn't help.. I called O'Reilly and they told her to come In and they'll help her.. she got her brake lights replace at O'Reilly and they gave her a hug for Autozone being rude to her.
-
September 2023 by bob cometta
I bought an AC hose with gauge from autozone. After one use, the gauge would not zero. I stopped at this store to have them look at it and they agreed it was defective. I asked for a replacement and they had none. I asked for a credit and they would not grant it without a receipt, even though I had the credit card that I bought it with. I said that I would never buy from AutoZone again and one of the clerks said " There is the door!" That cemented the relationship. Never, Never again!!!!!
-
September 2023 by Andy Vu Tran
Diana ? !She was very kind and helped me buy the item I wanted. Thank you very much
-
June 2023 by Liz Farrugia
They advised me on which battery to buy and then installed it. Six months later, my battery kept dying and I took it to the dealership where they told me I had the wrong kind of battery installed (needed a start/stop - which I had asked about upon initially buying what I thought WAS a start/stop). I was upset this happened and called AutoZone where the manager told me this was obviously the wrong kind of battery and her team should have known this when I bought it and at installation. She agreed to to put in the correct battery and I would just pay the difference - seemed fair. In my subsequent phone calls with her, she was rude and short with me. When I went to have this done, the manager and the team treated my husband and I like I had done something wrong. I was nothing but courteous to these people and still I was treated so rudely when it was their mistake. I never even once heard "I'm Sorry for the mistake," which honestly would have gone a long way.I sought out this place for guidance and trusted them in an industry I know nothing about. After this experience, I realize I was wrong for trusting them and will not be back.
-
May 2023 by Isaac Collins
Good service on the personal and professional side. I appreciate these people. Thanks John, Scott, Jody, Tom, Sean, Jeff and Gillian. Always doing above and beyond for me. Great team!
-
April 2023 by Susan Ryan
Awesome service - helped with a bad battery quickly and knowledgeably!
-
January 2023 by R.L.R.
This is the CAN-DO Autozone in Tucson. I have a Hummer that I am constantly ripping through the washes and finding a battery that can meet my rugged requirements has been extremely difficult. The area manager Mario was extremely helpful in giving me expert advice on converting from an optima battery to an ODYSSEY battery. He explained in depth how the optima company had switched production facilities and that Odyssey had since taken over the role in providing the military and police with rugged and reliable high output batteries. An extremely helpful technician named Sean was then able to help me search for a highly specific battery within the Odyssey product line. Sean spent an entire hour and a half digging through the Odyssey inventory and then linking it to the Autozone database to find the specific battery and order it to the store for me. She is running like a champ and this is the Autozone I will be going to for my advice and products from now on. This is the REAL Autozone of Tucson!
