-
January 2024 by Mark Hay
I recently visited this location. It was after hours and l utilized the ATM. The building and parking lot lighting wasn't on leaving the area pitch black. Additionally the vegetation surrounding the ATM wasn't trimmed. I felt this was an extremely unsafe visit.The next day l called the branch and expressed my concerns. The staff member l spoke with was extremely polite, understanding and highly receptive to my concerns.Later that day the branch manager called me and we spoke about my concerns. He advised that he concurred with my observations and assured me they would be addressed and rectified.I have not been back to this branch since, based solely out of geography, as I'm only on that side of town once a month, but I felt my concerns were genuinely received, and I felt that my opinion was valued by the staff. It is so refreshing in the post-pandemic world to experience genuine customer service Vs. the typical dismissive lip service.I look forward to revisiting this location in the future.
-
July 2023 by Cecilia Martinez
I like the comment how about bank of the worst? cause I genuinely felt that.
-
December 2022 by Jennifer Heidel
Bank of the West? How about Bank of the Worst. I deposited a large in sum in the bank, did nothing wrong, wrote no checks, asked for no withdrawals and yet when I tried to do a wire transfer; one of the main reasons for opening this account; I was denied. The wire thought to be fraudulent and myself accused of being part of a scam. I'm furious. Particularly as the back office decided to put a hold on my account. For what reason? Those in the branch could not tell me.Now I have to wait on some sort of contract from the back office.At this point I am actively hoping they will close the account so I can be done with this nightmare of a bank.
-
November 2022 by Shawn Priest
This branch has great management, friendly tellers, and a lovely lobby. Truly a full service bank with security deposit boxes. Great service is the standard.
-
March 2022 by Kotton Kandy
Great customer service. Keeping as a business account but not primary due to issues at other locations.
-
January 2022 by Fran Yourn
They are always helpful, quick and courteous!! They treat their customers very well!
-
December 2021 by George Allen
I tried calling their toll free number, and they never answered my call, they must be talking to friends or family, or just doing something other then their job! ? Today is 11-30-2021, I've been locked out, of being able to use my debit card, went to the bank, I was told, that I have to call the toll free number, took an hour and a half, before a lady answered, pretending to not hear, and hung up, now I'm having to wait another hour and a half, this is redecules! While I was at the bank, they them on the, could of talked to them, then?? the time is now 8:44p.m. still waiting??
-
November 2021 by jen lind
Service is at all time low as the "lobby" closes on random days for no reason.If you want to get limited and sloooow service you can use the drive through but what if you need to get in in your safety deposit box?You can't.I called the branch several times during business hours with no one answering.I've lost confidence with this bank.
-
October 2021 by R.C.
So... this branch changed its hours again. No problem. However, they seem incapable of updating their correct hours on their phone message. Also, if you press #6 for the branch manager, you get an error message. Besides that, all is great!
-
March 2021 by Ronald Friend
Excellent tax preparation service.
-
November 2020 by Robert C.
So... this branch changed its hours again. No problem. However, they seem incapable of updating their correct hours on their phone message. Also, if you press #6 for the branch manager, you get an error message. Besides that, all is great!
-
April 2020 by Y H
Great staff, great loan rates, better than the big banks.
-
January 2020 by Stephen Imke
I find most of the employees rude and not willing to help.I will be closing my account ASAP..I am very unhappywith my dealings with this company.This is only an opinion.
-
December 2019 by Tina Ets-Hokin
Wonderful and caring people work here. I've personally seen their warm hearts pour out to one another. They also go above and beyond taking your personal information confidentiality very serious. Highly recommend this place.
-
April 2017 by Robert Callesen
I've been going to this location for years, and have always received great service. They greet us by name and offer that personal touch. Plus, they never have a big line like a lot of the national banks. Very happy.