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August 2023 by sally miller
We have been going to this Brake Masters store (Oro Valley behind Target) for years. They are honest and helpful, and every repair/service has been excellent. The staff are incredible -- expertise, patience, and kindness. Even though they are often very busy, they always take the time to explain everything and get the service done as soon as possible.Services: Steering & suspension replacement
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July 2023 by N. Nuthals
Isaac was polite and friendly on the phone. Was able to make a next day appointment for an oil change. Austin was friendly upon entering the business. Easy paperwork process. Took ~ 1 hour 45 minutes. That included tire rotation. Easy check out. Would go back for oil change.
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June 2023 by Donald Sanger
The service at Brake Masters #204 in Oro Valley is excellent!They just completed a 60,000 service on a 2011 Lincoln Town Car including wheel alignment, drain and replace all fluids (brakes, power steering, radiator flush and engine oil including new air filter, fuel filter and oil filter), etc. It drives as new again.The staff is extremely knowledgeable and patient, everything was explained in detail as they serviced the vehicle. They are more convenient than the dealership and the work is more transparent.Services: Wheel alignment
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June 2023 by Steve Hickman
I took my truck in to have the AC serviced. I was able to get in right away, and the service was impeccable. While running a check on my system, they found a small leak and was able to repair it. I have been going to the Brake Masters for several years and the service there has always been Phenomenal. Austin and his team are very professional and courteous.Service: Air conditioning
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May 2023 by Derek M.
Appreciate the timely service, and good communication at this location. They accept appointments, have a coupon page on the website, and perhaps best of all, no unnecessary upsell attempt with every oil change like some of the other shops in town!
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May 2023 by Susan Domenick
Front end work and alignment. Very pleased with the attention and work down at this Brakemasters. Isaac Collins was exceptional in his explanation of my car issues. He was very patient with the multiple questions asked of him related to any future work that might possibly come up at a much later time. Isaac seemed very knowledgeable about my 2011 Lincoln Town Car and I felt very confident with the accuracy of the information that he provided during my service visit. He is an asset to the company!Services: Steering & suspension replacement
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May 2023 by Bea R
Went in as a walk in for oil change. Staff gave me an approximate time and delivery was at the precise time. A out an hour after. They are well experienced. I feel a difference in my car performance.Service: Oil change
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April 2023 by Berta Chelberg
My husband and I had a great experience at this location of Brake Masters. They went above and beyond what was needed. Auto mechanic Scott there is awesome. Manager Austin was very helpful in getting our problem solved also. Didn't do repairs that weren't needed. Fixed what was needed and at a reasonable rate. Definitely is our go to place for all of our repairs.Services: General repairs & maintenance
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April 2023 by Wes Bags
This shop is great! Austin and the Area Manager Adam did a great job in correcting issues and negligence from another shop that had worked on my vehicle. Scott the technician also did a fantastic job and they have regained my trust with Brakemasters....but I will only go to this shop.
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March 2023 by David Vonk
Always quick and great customer service. I've been a loyal customer for 14 years. Over that time the staff has turned over more than once, but it has consistently been a great experience. Even when I have free maintenance through the dealer, I would rather go here and pay for it.Service: Oil change
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February 2023 by John Rummel
Super easy experience from beginning to end. They checked to make sure their choice for oil matched what I wanted (and what the manufacturer recommends). All staff were polite and attentive. Will definitely use them for oil changes again!Service: Oil change
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January 2023 by M GP
Happy I selected this location to perform oil change and tire rotation. Serviceman was very polite and communicative regarding estimated time and work to be done. Received a text message with a link to services performed and additional recommendations from the shop and whether I’d like to accept or decline the additional services. This also displayed my total so there were no surprises when I picked my car up. 100% would go back again.Services: Tire rotations
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January 2023 by Robert Gaskamp
Not an inexpensive place, but you get what you pay for. Scott Harvey, the mechanic, was the most professional, communicative mechanic I’ve ever dealt with. He took me to the shop and showed me what my issue was and carefully explained each step. He waited patiently while I experienced pain and suffering from Ford and Tucson area Ford dealers since I had a full warranty. I’ve never received return calls from some Ford dealer employees and was turned away by one. Ford was awful, so elected to pay out of pocket. Scott did the repairs in record time, got the parts in quickly and had me back on the road. Austin and Isaac were friendly and helpful as well. I highly recommend this shop and encourage you to seek Scott Harvey to perform your repair if possible. Thanks guys!Services: Auto engine diagnostic
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January 2023 by Eric Rittenhouse
Austin is the best manager ever! Went in for an oil change and Austin recommended spark plugs, radiator flush and fuel injector cleaning service. Good thing too because the spark plugs were so bad I was surprised the car was still running good. Anyways I can't stress this enough. If Austin recommends something, get it done. It will save you money in the long run. Thanks Brake Masters.Service: Auto maintenance
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January 2023 by Valerie Rossigion-Parker
Issac and Austin are true professionals. They were very knowledgeable about my 2010 Camaro. Fixed my fuel pump ahead of time and called me with updates without prompting. I was very impressed.Service: Auto exhaust system repair
