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December 2023 by Vanessa Giroir
Marlon is the absolute worst. 100% unhelpful, rude, condescending and arrogant. I will be moving my entire family’s prescriptions from this pharmacy.
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October 2023 by Kathryn Morrison
I was assured my order was ready for pick up, so we drive to the store. I was then told it was filled with the wrong generic after they told me it was going to be the genetic I requested. The man at the drive through window was rude, talked over me and implied I was lying.
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September 2023 by Jason E.
Not a big fan of the snide assholes that work at the pharmacy. Apparently they only hire incompetent "alternative lifestyle" types.
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July 2023 by Jen B.
Pharmacy is garbage ! Workers are rude , condescending and u helpful . Went to pick up grandmothers rx after she had hip surgery . They didn't bother to mention the were out of the pain meds she was prescribed , so at bedtime when we found they had not given it was too late to contact doctor . She suffered all night with no relief , after almost 2 days of no pain meds went back after doctor called in a different rx, once again rudely they said their systems are down and can't help . Word of advice from someone in the healthcare field , if you are miserable and can't be at minimum decent to people find a new job , preferably somewhere in a cubicle with no contact with others . Do better ! The irony is all the windows have signs that say " it cost nothing to be kind ".
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June 2023 by Barb Nicholson
On Tuesday, May 23, 2023, I went inside the CVS Pharmacy at 10650 N. Oracle Rd. in Oro Valley, AZ to pick up my prescription. After waiting a few minutes, I was called to the counter and gave my information to pick up the prescription. He had not finished with the customer before me, to my right. When Marlon, the pharmacy tech, handed me my prescription, I looked down at it. Marlon then said "Do you need to talk to the pharmacist"? Since he hadn't finished with the person directly next to me, I asked him if he was speaking to me and he responded very rudely with disrespect "I was standing in front of you and looking at you", of course I was talking to you". I told him that I had been looking down at my prescription and didn't know if he was talking to me or the customer directly to my right. Marlon then repeated with the same sarcasm and rudeness, that he had been standing right in front of me and looking at me. He should have apologized to me but instead rudely repeated the same response.I should not be treated so disrespectfully and rudely by this pharmacy tech at the CVS pharmacy at 10650 N. Oracle Rd. in Oro Valley, AZ.What has happened to polite customer service?
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June 2023 by Google user
On Tuesday, May 23, 2023, I went inside the CVS Pharmacy at 10650 N. Oracle Rd. in Oro Valley, AZ to pick up my prescription. After waiting a few minutes, I was called to the counter and gave my information to pick up the prescription. He had not finished with the customer before me, to my right. When Marlon, the pharmacy tech, handed me my prescription, I looked down at it. Marlon then said \"Do you need to talk to the pharmacist\"? Since he hadn't finished with the person directly next to me, I asked him if he was speaking to me and he responded very rudely with disrespect \"I was standing in front of you and looking at you\", of course I was talking to you\". I told him that I had been looking down at my prescription and didn't know if he was talking to me or the customer directly to my right. Marlon then repeated with the same sarcasm and rudeness, that he had been standing right in front of me and looking at me. He should have apologized to me but instead rudely repeated the same response. I should not be treated so disrespectfully and rudely by this pharmacy tech at the CVS pharmacy at 10650 N. Oracle Rd. in Oro Valley, AZ. What has happened to polite customer service?
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September 2022 by Karen L.
Ugh! It shouldn't be so challenging to pickup a prescription. First time and their computers were down. That meant no one could get his or her prescription. Went back next day. Waited in line for my prescription. Asked if they had my insurance. No. Had to go to a different window to get that entered. Waited for that person could do it. She needed my to tell her my social security number out loud. I have it to her and said I didn't like doing it. And then she needed me to tell her again!!!! Then back to the line and waited again. Only one prescription was ready (????). It took a few minutes for my second one to be ready. Don't understand as when I was at that window a few minutes earlier both were really. Meanwhile I get a call saying my prescription won't cover the prescriptions. Asked how much it was. He couldn't tell me until I answered a bunch of questions on the terminal. What a mess. It took me 2 trips and 40 minutes to pick up 2 prescriptions. Neither containing controlled drugs.
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September 2022 by Melissa C.
Don't tell the pharmacists your negative reactions you have after getting the covid vaccine. They roll their eyes and don't believe you. Hear me strongly here; no pharmacist and I repeat NO PHARMACIST cares about your health. It's a waste of breath telling them anything. No pharmacist cares about your wellbeing and your health. They are there for the money and that's all.
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April 2022 by Joanne Z.
I want to point out reviews are for customer service. This location has great employees who care about their customers and their important needs. Thank you CVS customer for over 5 years
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February 2022 by Kim F.
This place is fantastic. Recently moved to Oro Valley from out of state and was having a really difficult time filling existing prescriptions at Walgreens in the local area. I actually visited a number of Walgreens in the Oro Valley area and found them to be older, run down, and not well stocked. Decided to venture into this CVS location and found the place to be clean and well maintained. But it was the staff that made me so happy. I was greeted by a nice gentleman on the front cashier area. He got me all set up with a CVS account and card. I was able to switch my prescriptions from Walgreens to CVS for refills and have had prescriptions filled with absolutely no problems at all. The staff in the pharmacy are all very efficient and professional. Each time I am in the store I am always greeted by a helpful person who helps me find what I need. The drive thru pharmacy is always excellent too.
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December 2021 by Rick V.
Why is it pharmacies in the area ( and maybe nationally ) won't tell you about " Good RX " discount app-card when you're buying prescriptions ? This is the third pharmacy in the Oro Valley-Marana area I've purchased prescriptions and every time if I hadn't showed my Good RX card for a HUGE discount, they would have charged me the very high price ! Pharmaceutical costs are already higher in the US than almost every other country in the world - and do when something like Good RX is created, pharmacies out to be helping the customer instead of trying to screw them !!
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October 2021 by Kurt P.
Been in here a couple of times to pick up things I couldn't find at the CVS in Target across the street - the Target doesn't have quite the selection that this standalone store does. Today's adventure was 2 vaccinations: flu + 2nd shingles shot. Scheduled online and was able to get in the same day. When I showed up (today is Saturday) it was really hopping: they have a little hut outside just for Covid testing. I checked in 15 minutes before my appointment, completed all the paperwork and made my copay. The pharmacist seemed very efficient at processing my shots. The best part of the visit was the nurse that did may injections - what a hoot! She kept the patter going to keep me from getting nervous and even gave me a s***** to send me on my way. Overall a very good experience here. I'll be back!
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August 2021 by Gail S G.
Yesterday, August 22, 2021, I went to this Oro Valley CVS for a Covid-19 PCR test for traveling in a few days. My appointment was at 11A.M. at the drive-through. The test was easy and easily understood. The video sent to me hours before the test was helpful and the pharmacist's instructions while at the drive-through were also clear and concise. AND RESULTS ARRIVED ON MY PHONE VIA THE CVS APP BY 4A.M. THE NEXT MORNING! Thank you,CVS! One less detail to worry about.
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October 2020 by Jasmine V.
Horrible customer service. I left Oro Valley hospital and came here to fill my prescription. Got here a couple minutes before they closed and she refused to fill my prescription. Like what happened to compassion? You think I want to be in pain? Can't and won't even try to help. Won't be back
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April 2020 by Dody D.
On Tuesday 4/21/20 at 4 PM a girl answered my pharmacy call. She couldn't give me a simple price. She was rude and hung up intentionally. She sounded younger. Such a shame since the guy who I believe runs the pharmacy is so nice. Guess I'll stay at my current pharmacy.