-
March 2024 by DebbyJones Jones
I was told an oil change would take 50 min but it took 2 hrs. I was also quoted on some items that I don't need. Other items were highly overpriced. An outside mechanic pointed these things out. I'm not sure I will return to Goodyear after being a 5 yr loyal customer. i also didn't get the senior discount that I was told I'd get.
-
March 2024 by Wendy Nelson
We have been having our 4 cars serviced here for over 7 years. Under the new management we are now being recommended to replace air filters, cabin filters and other miscellaneous items as part of the every 5k service. Our research shows the filters need to be replaced every 20k and 15k respectively. (Under past management we were only recommended to change out around the same frequency as the manufacturer suggested). Last visit I was told my front breaks were at 30% life, this visit they are 70% life. This visit my shocks need to be replaced and bushings to support the car. While the team is absolutely friendly and easy to work with, I am losing trust in what they recommend. They are generically adding on items to create more income for the company. I shared this view with the manager, and he did not have much to say.I used to highly recommend this location, but now I can’t based on this experience.I am now getting second opinions and looking for a new garage to take care of our cars.
-
February 2024 by United States Consumer
Discount tire is a better place to buy tires,service to slow,only 1 person on sales floor..manager was conducting interview and helping customers and moving cars ...wow...
-
February 2024 by J J
This place had my car for 4 days and incorrectly diagnosed my vehicles issue.They charged me a diagnostic fee and did nothing to the vehicle.I ended up having it towed to another repair shop who diagnosed and fixed the issue within 3 days.I am sure they are good for basic things like tires and oil changes but when it comes to their "mechanics" I would rather have Stevie Wonder work on my car. At least he could have sang back to me that he was ripping me off.I'd suggest taking a pass at this place for major mechanical repairs.
-
February 2024 by Russell Radden
Professional and thorough
-
January 2024 by Kandy Cunningham
As a woman walking into a tire dealership, it can be a pretty scary situation. However, the staff took care of me from the first phone call that I made to the first step that I made to their door. I had a slow leak in my tire and it was not fixable due to the nail being on the side of the tire. Because it was under warranty I am able to take it back to my dealership..My opinion is they are all honest people who work there. They were kind I had the pleasure of dealing with Peter, the service manager and also Joseph the assistant store manager. Hats off to the entire staff. Thank you for taking care of me. Have a wonderful 2024
-
January 2024 by Scott&Terri Stream
The front counter staff is outstanding!
-
December 2023 by Suzanne Chrisco
The staff is friendly. The waiting room is clean. They really go beyond to help you. Very nice.
-
December 2023 by Erin Williams
Horrible experience. Lied me to me about the oil drain plug needing to be removed with some special tool because it was on too tight or something. It was going to cost me an extra $100 for parts and labor of using that tool. I said absolutely not and picked up my car. They also over quoted me more than what the website said for an oil change. I called him out and he offered to give me $15 off, but i immediately did not trust him. My husband had taken his truck there a week prior and was quoted less than me and his car takes more oil. I took my car to OV Automotive and he was able to give me an oil change without using some special tool for the drain plug. I will never step foot in Goodyear again. Complete jerks trying to take advantage of a female.
-
October 2023 by Mike C
Thank you for the quick service. Picked up a nail and was able to get the tire repaired (w/o an appointment) on my way home.
-
October 2023 by Gene Venechanos
Waiting for my car, I watched Sammy interact with customers in person and on the phone. He was friendly, polite and professional.
-
August 2023 by Richard Dinges
Sammy, the new manager is terrific. He patiently walked my wife and I through the various options and selections available as we purchased tires for both our cars. There is nothing he could have done better and he didn’t try to up/sell us. I would feel totally confident as a female going in alone knowing there would be no shenanigans, just a fair deal.Peter, an associate was extremely helpful by assisting my wife and I with a pricing problem. He went out of his way to ensure the problem was resolved, and we appreciated his efforts.
-
August 2023 by John Bartlett
OMG! The service is horrible!! Bought 5 tires for vehicle...they had only 4 delivered. Waited several hours to have the 4 put on. 5th tire (spare) was to be delivered later in the afternoon. Came back after 1pm...Sat for 2 1/2 hours to have them put one tire on spare rim! Found out after sitting, waiting that they let us drive out in the morning without doing the alignment!Wasn't told UNTIL sitting over 2 1/2 for spare to be put on rim!! They are dishonest when it comes to their mistakes! Buyer Beware these employees are not the brightest bulbs in the pack! Service is definitely not this business's selling point!
-
August 2023 by Michael Jennings
After discount tire repaired a flat, they improperly balanced the wheel. Then there was a 4 hour wait to have the done right. I then went to Goodyear and it was done properly in 30 minutes. The gentleman at the counter was very helpful as well. Great service. I’ll be using this shop going forward for my tire and wheel needs.
-
June 2023 by Vanessa Chevalier
Brought in my vehicle for some A/C servicing and they did a magnificent job! Great price, awesome customer service, and wait time was very short. Thank you Sammy and Dakota! We will be back:)