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November 2023 by J&JHomes
Gladys was very friendly and knowledgeable. She provided outstanding customer service and she was incredibly enthusiastic about her role with Mattress Firm. It is always refreshing to do business with people who love what they do!
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November 2023 by Jonathan Ingle
10/10 helpful and informative. Gladys did such a great job helping me find the perfect pillows to fit my sleep needs. Will definitely be back
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November 2023 by bcard27674
Bought a Bunkie Board but it turned out to be too thin for what I needed it for. I called the store and at first they told me I could not return it even though it was brand new, still in its packaging and unused. Then I talked to Robert in Oro Valley who was my original sales person, and he said it was fine to return it. I was very glad.
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October 2023 by Claudia Svarstad
Gladys was exceptional in listening to our needs, and providing a product that met those needs. Thank you so very very much!
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September 2023 by Tracey Hansen
Robert was our sales representative and we liked him. Explained the whole process thoroughly. We will definitely refer our friends and family to him.
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September 2023 by PR Nutcracker
We were warmly greeted walking in the store. Lisa was very thorough in explaining every thing about the mattresses. Lisa made sure we tried all the mattresses in the class / type we were looking for. Lisa worked diligently to make sure we got the best price for the mattress and frame we wanted. THANK YOU LISA, you're amazing!!!
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September 2023 by jerri campsen
Gladys is so wonderful. She helped me so much picking out my bed and pillows and sheets. The guys who took away my old mattress and set up the new where very kind and helpful. Thanks so much
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August 2023 by JANET ROBERTSON
Emmanuel at the clearance center here in Tucson is a very good salesman.He listened to my mom, considered her budget and her main goal for a mattress - for support. He was able to recommend a mattress not in stock but similar to the one on the floor for her to try. The 100+ days guarantee made us feel better in case it did not work out but we feel it will be a good fit.We went to 4 mattress stores, found one cheaper and several in the same price range but after speaking to Manny, we felt his recommendation was best. He explained the product well.
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August 2023 by Smiling Day
I was able to call and get exactly what I was looking for and I was even told of a discount because I needed box springs and they didn’t have to match. Great service and they have great prices.
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August 2023 by William Phillips
Robert was easy to talk to and listened to what we had to say! Great salesman.
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July 2023 by Natasha Radic
Heather was amazing and super helpful with getting me all set up with a good mattress and a great deal as well :)
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July 2023 by Evan Shipton
Brandon, our salesman, was very friendly, professional, and knowledgeable.
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June 2023 by Kay Brunenkant
We went to Mattress Firm because of the positive reviews we read. We were not disappointed with the service and assistance we received from Gladys. She was very helpful in determining our sleep habits, medical issues, and comfort needs. We are looking forward to the delivery of our new bed. Thank you Gladys!
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June 2023 by Gary Norman
Purchased Beautyrest mattress and base. I was able to try out and get the comfort level I wanted. Very knowledgeable and friendly. They answered all my questions. To be delivered within the week! Excellent service and can’t wait to enjoy my new bed!
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June 2023 by Jesse Ortega
You guys delivered us the wrong mattress after a postponed delivery date. It’s not the change in dates for the mattress but the fact that we got a completely different mattress that was $1,000 less than the one we bought.Make sure you check your mattresses before you accept.
