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November 2023 by Expat Technician
TL;DR a vet at VCA OV went against standard procedures to accommodate us.Back in 2021, my dog was bit by a dog we knew. The bite mark showed signs of infection. One way or another, we called VCA OV for an appointment.We had gotten our dog in early 2020 and hadn't gone the extra mile to work on socializing. When the vet tech went to take our dog, he told us he was uncomfortable in posture and tone.I asked if we could go back, but weren't allowed due to the circumstances of 2020. I asked if we could waive having him taken back unaccompanied, to be weighed. We knew his weight and asked for the meds to be prescribed off of our word.The vet agreed, and that has never been lost on me that they really helped us out when they didn't have to.
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November 2023 by Amy Brown
I was not impressed. I was at an appointment with my small dog and we were there for an hour and 20 min! That is ridiculous . The doctor looked at my dog for maybe 10 min in that hour and 20 min I was there. Also way over priced!!! I won’t be returning!
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October 2023 by Natalie B.
I'm so lucky to have found Dr. Engard. My kitty was sick and we couldn't get her in to see her regular vet so I took her to VCA. The staff and doc took such good care of her. Dr. E even called me after hours and took the time to explain my cat's test results to me and come up with a plan for her treatment. We will definitely be back should we need urgent care services.
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October 2023 by Felice Laura Schwartz Rivera
I was able to get a same day appointment for my cat who didn’t feel good. The receptionist I spoke to was helpful and nice. Once I got there all of the staff members were careful and very kind to my cat. The service was excellent. I am very grateful to everyone there and my cat got better quickly!I definitely recommend this vet!
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October 2023 by Brandon Brown
Staff is always wonderful and kind. The facility is always clean. We always have a wonderful time when we visit.
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June 2023 by Leeza Farber
This place deserves no stars! They were supposed to call me back yesterday never did waited 8am-6pm for a response! They have the worst turnover in dr and staff! The front office has been extremely lazy and doesn’t seem to care about there animals that get seen there and they are just there to work and collect a paycheck! Lied about having no ER appointments available until June 14th to later find out they were getting a few emergency appointments in as she said to me on the phone! Very disappointed in this staff here! No wonder why the drs leave there!
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June 2023 by Murat Okcay
We took our macaw to see if anything was wrong with it. They took her in and we were not allowed in. Next thing they tell us poor macaw has died! They said she had a seizure!
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March 2023 by Mike Leingang
They were very kind to my Logan. Dr. Jobe is great, and the Tech was super kind. She came into the room and immediately got on the floor to make my dog comfortable and fed him treats.
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January 2023 by Zelda Hernandez
We had an emergency with our puppy and not only did they help us out, they were super nice and it didn't break the bank. 10/10 I'm gonna make them my new go-to vet
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January 2023 by Jeanne Madlangbayan
We have been taken our puppies to this location for years. Our 17 year old puppy passed away a few weeks ago. The office called to let me know that the appointment I had for my other two dogs would be with a different Vet and would that be okay. I said yes and let her know that our 17 year had passed. Her response was "okay". No i am so sorry, no are you okay, no sorry for your loss. You have treated her for years, you treated her when she had cancer and more over where is your compasion? I waited a few weeks and called and left a message to speak to a supervisor as I was still very disappointed in the response I was given in regards to our puppy, and well a week later no call. I will be taking my other two puppies to a new vet. Somewhere that they actually care about my puppies. So disappointing...
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September 2022 by Leticia B.
The doctors and staff are absolutely wonderful! They have taken wonderful care of our girls for years, and always great at answering all my questions and concerns.
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August 2022 by J Smith
It appears Dr. O'Donnell does not know how to read a pet's chart. I called the office and asked that my two pets' prescriptions be called into my pharmacy. Only one was called in and the other was denied by Dr. O'Donnell because she couldn't find "a reason" to fill the prescription. "The reason" had been determined by a different doctor in the office and the office itself had already filled the prescription once before this incident. Then I kept getting the run around by several of the receptionists who couldn't seem to get the problem rectified. I asked for the doctor to call me and she never did. To top it all off, I finally found where they sent the single prescription and it was to the wrong pharmacy. Complete incompetence.
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August 2022 by Genea
Staff is very nice. The Vet Techs have always been kind and patient with my cats. Doctors take their time with pet and discuss options in care.Usually run on time.
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July 2022 by Justine Hagins
Dee was absolutely wonderful. She treated both my dog and myself so well. She's a great tech, and I couldn't ask for more.
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July 2022 by Judy Cason
Very friendly and efficient staff. Great vet (Dr. Hubbard). You can tell that they love animals.
