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November 2023 by Kayla
I do not ever leave reviews, but I feel like this one is so necessary. If you are looking for a place for pediatric blood draws, go here. Alena and the staff that helped is amazing. Thank you for making this difficult process so easy <3
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September 2023 by S. E.
This location needs more sensitivity towards the aging/disabled population. Having them sign in on a kiosk with tiny font is just the beginning- offering to holler instructions across the desk out into the lobby is ludicrous and potentially viloates HIPPA/comprimises patient privacy. There was also a hearing impaired individual who couldn't make out when they called out his name with blaring loud lobby television.
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August 2023 by L. L.
This location needs more sensitivity towards the aging/disabled population. Having them sign in on a kiosk with tiny font is just the beginning- offering to holler instructions across the desk out into the lobby is ludicrous and potentially viloates HIPPA/comprimises patient privacy. There was also a hearing impaired individual who couldn't make out when they called out his name with blaring loud lobby television.
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August 2023 by laura Etheridge
I’ve been coming to this lab for the last 2 years. Every time the phlebotomist who draws my blood has been gentle and skilled. I book my appointments online and there’s no waiting time. Highly recommended.
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April 2023 by Summer Nelson
Came here for blood work. Kind of disappointed when older patients would walk in and ask for help at the kiosk, a worker named Elizabeth (I believe was her name) shook her head, rolled her eyes, and said something rude under her breathe before walking out to help the patient. This happened twice but the second time was the worst reaction. The gentleman was so nice and apologized multiple times. You work in Oro Valley… this is a retirement community, please have some patience for the older community as technology isn’t easy for everyone. Some patients are hard of hearing and/or have trouble seeing and just need some extra help.
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December 2022 by Duchess Grecia
What a rude unprofessional staff! An older gentleman came in and instead of helping him they rudely told him to just figure it out. I will never come back here. What a nightmare of stuff and I feel so sorry for the patient. Have compassion or don't do this job.
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December 2022 by Art J.
The lab is good but the receptionist is argumentative and needs to go to charm school. Why are people that work with the public so grouchy
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December 2022 by A M.
The lab is good but the receptionist is argumentative and needs to go to charm school. Why are people that work with the public so grouchy
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September 2022 by Emma
I have had to get repeated blood work during the past month and a half and the phlebotomists at this location have put my queasy self at ease every time. I am so grateful for their compassion during one of the most difficult times for me health-wise. I cannot recommend their services more and the processing times for the labs were always very prompt with access through a user-friendly portal. Very grateful!
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July 2022 by Elle M.
Best location in north Tucson/Oro Valley! I was fortunate enough to walk in on a Tuesday and there were only 4 people ahead of me. I was seen within 15 minutes of waiting. The front staff was friendly, as well as my phlebotomist. I will be back to this location next time I need the flexibility of a walk in!
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March 2022 by Judy Ray
Love this lab! All the people who work here are super friendly and kind. I used to dread having blood drawn as I had horrific experiences. Everyone that I have had do a draw for me has been awesome. No appointment and I was in and out in under 20 minutes.
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November 2021 by Julie Cherry
First off I want to stay that the people who work here do a wonderful job. I have to admit that I was very surprised as to how busy this place is! In the DFW Metroplex with a population of 7.5 million I could walk into a Quest to get a blood draw and walk out 15-20 minutes later. This place had an hour wait without an appointment. I went home to make an appointment and I could not get in for an entire week! The next day I arrived there at 7 AM and 4 people were already waiting in line to get their work done. One client said they had to wait 2 hours not too long ago. This tell me that Quest needs to find a larger facility in Oro Valley and hire more personnel.
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November 2021 by DAVID Fields
My wife had a hemoglobin A1C done. This lab coded fatigue and the insurance did not pay as a result. They refused to change it despite many calls and e-mails. They would not contact the doctor. Don’t use this lab.
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October 2021 by Julie W.
First off I want to stay that the people who work here do a wonderful job. I have to admit that I was very surprised as to how busy this place is! In the DFW Metroplex with a population of 7.5 million I could walk into a Quest to get a blood draw and walk out 15-20 minutes later. This place had an hour wait without an appointment. I went home to make an appointment and I could not get in for an entire week! The next day I arrived there at 7 AM and 4 people were already waiting in line to get their work done. One client said they had to wait 2 hours not too long ago. This tell me that Quest needs to find a larger facility in Oro Valley and hire more personnel.
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October 2021 by Sam Rauhalammi
Without a doubt, one of the best Sonora Quest locations that I have visited. -- A well ran site, wherr the amazing team never skipped a beat even during the pandemic. The staff is some of the hardest working, super efficient, skilled and superstars in customer service!I would like to mention Slona, especially, who was my phlebotomist during my last visit. As a professor in medical education myself, she embodies all the characteristics that we try so hard to teach to our students!
