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October 2023 by Josi P.
Just came here to pick up some parts for garbage disposal. They had a small display and I asked the manager Pat where the rest of the products were for plumbing and garbage disposals and he said that's all they had. I asked a second associate so I'm all due with a long beard if you knew where the piping was for The garbage disposal and he corrected me and said you mean PVC. I don't know what kind of semantics game they're playing. You can call it what you want pipe PVC what have you you know what I mean as I point at the tubing that I'm looking for. I asked a third associate who actually knew the store and the products that they sell and directed me to the correct aisle. If I hadn't driven over here already, I would've left all the other stuff I had and walked out. I've never had such horrible customer service and such a horrible experience at this Home Depot ever.
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August 2023 by C J.
Very dissatisfied with Home Depot Oro Valley appliance service. I bought and had delivered a new GE washer to our guest house. My fault for not testing it out but waited for our guests to arrive. The washing machine is missing major parts and has never worked. Just found out today they have a 48 hour window once installed. New to me! Since I'm outside the 48 hour window since installation, there is nothing Home Depot will do. Not even "we are sorry!" They delivered a machine that is missing so many parts and referred me to GE. GE repair is now in the seventh week with no parts, no repair and no working machine. Feeling very dissatisfied with such extremely poor service! Will not buy from here again!
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July 2023 by Az W.
I'm starting to really like this location. Although it's not the closest to my home, I've found that they stock needed items not found at other locations. Couple that with a friendly and knowledgeable staff and you have a win/win that's worth the visit.
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March 2023 by Dave L.
Working on a project and needed a few tools quickly. They had every item I needed in stock. Great store, location and helpful staff.
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February 2023 by Colleen S.
In January of 2022 I organized for a new door to be installed at my house in Oro Valley through Home Depot. Despite the fact it took them until the fall of '22 to get the door in stock and the installation finalized I was pleased with the result. No problem with the finished product or those who did the job. However...unbeknownst to me Home Depot saw fit to pull a BUILDING permit to replace this door (only replace it, not relocate it) from the town of Oro Valley! Wouldn't you think if they set these bureaucratic wheels in motion they would have the decency to see this permit through to the final inspection which is now required? Nope. February of 2023 I get a notice through "signature required registered mail" ( try spending 3 days when you work 9-5 trying to get a time when me and the postman can meet up so he can look me in the eye while I sign) for a notice that the door needs final inspection or this unfinished permit could someday impede the sale of my house!!!! Thanks Home Depot for FINALIZING this job. My advice to you is look your Home Depot sales person in the eye at the time of purchase, ask if a permit will be taken out for the work you want done and IF SO then they better get their man over there at jobs end and do it. Otherwise you too will be waiting to sign a registered letter and still be dealing with a small job that should have been done months ago.
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August 2022 by Les K.
We went to Home Depot because we needed two 4 foot fluorescent lighting tubes. They didn't have a single two pack package. Craig came by and saw us looking up into the ozone for tubes - and asked if we needed help - and on the spot opened a ten pack package and handed two to us!!! Wow, just wow. Best service I've had at HD or anywhere in Tucson in months - or maybe ever. Fast, responsive caring and customer focused. Thank you Craig.
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August 2022 by Barbara B.
It's been a month since I had the worst interaction with service desk, her name is K_ _ _ _ Try to keep this to the point. Stopped at Oro valley home Depot to return a Dyson stick vacuum. It was clean in box, all paperwork except a receipt. I explained to, let's call her K at service desk. My 88 yr old mother in law lives close to that home Depot, she shops there for our presents. She does not order online. The box has shipping tag showing it was at their store. Only had it for few months, motor stopped. Has a date from shipping, this year. K said nothing without receipt can be returned. Box shows 2yr warranty. She snotty said I can't find this on my computer... We don't sell this? Tried to explain look at box... Just wanted to exchange. K said go to vacuum department and see if they can help me? Guess service desk doesn't help or call dept, instead she yell and waved her arms for me to go. I went to vacuum department, they were out Zack a very nice and knowledgeable clerk. Zack printed me the vacuum and price 399.99 Said take this to her. I went back to service desk waited in long line... K was rude to this old man making return. K told him to go to the department and have them help him. K looks at me, upset! Tried to hand her the paperwork from Zack. She took it called store manager? So she said, laughing on phone... I told her no receipt no return. K gets off phone, I could hear her I said. K was pissed. Came out from behind the counter carrying the paperwork. She grabbed my cart and jerked it so she could get close to me... She asked me if I was stupid! (College degree- machinest - retired due to terminal cancer) She said shut your mouth, I was saying what!:it made no sense! K yelling so close I could see her studs on her tongue!!! K turned my cart around and said get the receipts from your mother-in-law.. K called me names, nasty. I don't yell or lose control. I simply state the facts and I keep all records of event. I was upset, went to restroom, brook out in tears. 30 yrs in factory mostly men they never saw me cry. I walk away! Zack saw me, he got assistant manager... He ensured me she would be removed... They would replace the vacuum when it is stocked It's been over a month, almost 2. And I am still waiting for vacuum. K is still at desk.... Nothing happened.. a friend of husband works there.. So please don't buy appliance from them, or make sure you keep receipt. Thank you Barbara I won't shop there..
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August 2022 by Thomas S.
Used the HomeDepot to purchase windows. This was absolutely the worst experience. The job was not completed and trim is falling off. I have spent 2 months contacting their installation team only to find out repair/replacement parts were never ordered. Interior trim is peeling off Latches don't work and the overall support has been extremely poor. Still no resolution or plan. I will never use them for any home improvement again.
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May 2022 by Joe V.
On April 26th I ordered some Water softener salt. I needed it the same day and paid an extra $35.00 for same day delivery. I didn't get a shipment (or even a notification) on 04/26. Nor did I get a shipment (or notification) on 04/27. I got the shipment on 04/28 in the early morning, when I didn't need it anymore (I had already gotten the salt I needed from ACE Hardware). I contacted your HQ Customer service who told me they couldn't help me, but had contacted the Oro Valley store manager and he would credit me with the $35. Here it is on 05/06 and still no credit. Called the OV Store manager, who claimed to be one Craig Knudsen who told me that Corporate Customer service had lied to me and he had not spoken to them and couldn't issue such a credit. I told him to STUFF his $35 credit, because it wasn't worth anymore of my time, and I hung up on him. I also told him I would never again set foot in any Home Depot store.
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April 2022 by Paloma A.
Came to pickup an online order and has the very best service from a young energetic sister, SHELBY! Thanks Shelby for your great service, communication and efficiency. This is the kind of employee that gives your business a good name.
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March 2022 by Ayy M.
Horrible service both manager I believe one was name Brady or brendy.. both unprofessional. Abusing power, Horrible dressed, uniform is not up too code. In corp, please send me email because I still haven't got my money back that those two say the refunded. For that I LOST Lost a loyal customer. And I spend money here for my company
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March 2022 by Deborah H.
Multiple bad experiences. Latest was March 2022. Rented a trencher for some landscaping in my backyard. Got it gassed up & took it home to find it was broken - the pull string. When I returned it to Home Depot the manager refunded me the rental cost but not for the gas and would not offer a discount for a future rental. I can rent elsewhere and I will. How do they expect repeat business with this kind of poor customer service.
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March 2022 by Carly C.
Terrible. No customer service. Store manager Patrick was rude and unprofessional. No accountability. Had quartz crack (no I didn't put anything hot on it) 2 years after purchasing. They won't do anything to help. Please, go somewhere else.
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January 2022 by Ken Tipping
B4 purchasing major appliances from HD. Per corp policy, NO returns.. including all standard orders. Compare customer satisfaction guarantee to Costco and Lowes. There is NO comparing. Bye, bye HD! It's HD right not to have return policy for major appliances, but it's my right to make other consumers aware.
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November 2021 by Raymond Gonzales
there is a manager named Tyrell, that works here. He constantly sexually harasses female s. he works the night shift, the manager of freight/receiving