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October 2023 by Kimberly W.
I was so happy to decide to transfer my prescriptions from the Dove Mountain Walgreens to the store. I'm consistently treated so rudely at Dove Mountain (with the exception on bespectacled man) and it was so refreshing to speak with someone so kind and professional, not to mention patient because I wasn't quite understanding some of the insurance and ordering aspects. I really appreciated it. 10 out of 10 recommend if you want to be treated well
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May 2023 by Google user
Called this location today to confirm pricing for a prescription prior to having it transferred. Pharmacy tech I spoke with was not at all helpful, even somewhat rude, insisting the prescription had to be transferred to them before they could give me pricing. I contacted a different Walgreens location and the pharmacy tech at other store was more than helpful and was able to give me pricing over the phone. I ultimately ended up transferring my prescription to the other location.
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December 2022 by Keiko K.
Great service! Was just stopping in for nail polish and realized I could use more foundation. A very kind woman asked if she could help and quickly found me a perfect match. Very happy with the service, and Dimitri at the cash register was also nice. On a side note, the store was also very clean. Will certainly be back.
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October 2022 by Audrey C.
Every time I call their pharmacy, I am on hold for at least 30 minutes. The automated message says there is one caller ahead of me and I am still waiting. Then pharmacy picks up and asks if I can go on hold again. I hate this pharmacy and they are clearly understaffed.
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August 2022 by Cecilyn B.
The worst Walgreens pharmacy... I have called numerous times to get a prescription transferred and filled. Each time I call, they say the transfer was never put in. I also emphasize that I need it urgently as I need to take them daily... It's been almost a week now that I don't have my medication. At this point... I'm more willing to just make the 50 minute drive to pick up my meds while I find a different pharmacy.
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June 2022 by Rai J.
This Walgreens location is getting worse and worse. Every single time I get a prescription, there is a delay and it takes several days to get it. There are often mistakes; they have issues with counting, or they overcharge me. The line in the drive-through moves agonizingly slowly. This evening was such a pain. I've been waiting for my three kids' prescriptions to be filled since yesterday morning. The app shows only two, and they're both delayed. Then I got an automated email that the third one is delayed, but it still didn't show up on the app. I got an "action required" email about that third one, stating that I needed to call my doctor for permission to get it refilled. But it wasn't supposed to be a refill; it was new, from a new doctor. I cancelled it on the app, but then tonight I got a call that it was ready (still nothing for the other two.) I went to pick it up, and it wasn't the one my new doctor had sent over, it was an old one from their former doctor. I should have checked the bag, but now I have a useless Rx, while I wait for the others. Is it normal to wait three to five days for a prescription? Because it is at the LaCanada Walgreens.
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April 2022 by Steve Snyder
I've been going to this pharmacy for the past 12 years, absolutely no problems. I'd imagine that's most people's experience.
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August 2021 by April S.
I've always had great experiences here and friendly interactions with the employees. Last Sunday I was in urgent care and needed my prescriptions filled. It was so late in the day that by the time I got home, I checked the pharmacy hours and it was closing in 8 minutes. I called and spoke to a man there who said he would wait a few extra minutes for me. I got there 1 or 2 minutes past 6:00, all the windows were closed up, and a woman went in the back and got my prescriptions for me. Thank you for your kindness!
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August 2021 by Isabella J.
This is my new Walgreens/pharmacy and truly all the staff are super friendly and welcome. The store is clean, well stocked and organized. The pharmacy always fills in time and is easy to work with. Five stars in my book.
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August 2021 by Andy G.
It's true. For every Magna Cum Laude Pharmacist graduate, someone has to graduate last in their class. And, some pharmacists harbor resentment of never becoming a physician.Not sure which one runs this pharmacy, but it's my opinion that a pharmacist should RARELY IF EVER unilaterally decide that they are "uncomfortable" filling my doctor's prescription - and summarily denied filling it. My doc ordered it - who the h - - l are you to deny my doctor's orders?INSANE!!! I had to take my scrip to another pharmacy.Then in the SAME WEEK, the pharmacist denied a DIFFERENT prescription reorder (that they had already filled it once) saying they were getting "verification" from my doc. Why a "verification" when my doc faxed the prescription and they had already filled it once. Anyway - a week later, and it's still "in process". I had another pharmacy cancel that order and they filled my prescription in an hour.This Walgreens employs the most despicable, WOKE and entitled pharmacist (or has the most authoritarian pharmacy policy) that I've ever encountered.The good news is - heed this review and you will neverbe frustrated with this pharmacist's condescending and abusive attitude.
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August 2019 by Sibilus Ceraula
My privacy was violated. This is the third time this violation has occured. HIPAA regulations include information, such as diagnosis or treatment, is not to be disclosed, or discussing private health information over the phone in a public area. These scenarios violate HIPPA. The pharmacist asked why I was taking the medication. The medication was not a controlled substance or even a pain medication. Not only is it embarrassing to announce my condition out loud before I am given my medication, it is a violation of the privacy act. The pharmacist needs to explain side effects for a first time medication. My diagnosis is between me and my doctor.