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February 2024 by Angela B.
I bank at the location in Oro Valley and the tellers are always friendly and helpful. Stephen, Linda and Alyssa have been fast, friendly and professional when processing multiple deposits. Great customer service!
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November 2023 by eric dominguez
If you can avoid this bank do it no help and false information.
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July 2023 by Gretchen Thompson
This location is a joke!!! No drive through just so they can save some money on their payroll. Absolutely horrible.. inconvenient..
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January 2023 by T Mo
Saturday, closed at 1130 am not 12 pm.
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December 2022 by Julz M.
I drive my 90 year old Dad to your bank. We always use the drive thru and all the tellers are so great and patient with him. They kid him about buying lottery tickets and Dad loves it! They joke back and forth and it's so Special! The one teller even knew Dad was a U of A coach! What a superb team!
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August 2022 by John Brady
Horrible customer service... If you are on the fence about commiting suicide, working with Wells Fargo will push you over the top and you will be able to move forward with your suicide goals...
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July 2022 by Allison Webster
I just left my appointment at Rooney Ranch branch. My soon to be college freshman , opened an account this morning with a very pleasant man named Carlos Jimenez . He made the experience very easy and was able to make sure my daughter understood all the terms and bank slang . He was quite personable and I am so sad that I am moving across town , because it’s people like him that make you want to pick your bank home . I was recently at the orange grove and Oracle branch to try and open one there , and was super frustrated because they were all standing around and the woman behind the glass was very rude because I don’t make an online appt . We were turned away , and turns out that’s not even a branch that does provides the service of new accounts . Which might of been what she led with . So again I’m very happy that we had a great experience with Carlos at Rooney , just bummed that I will have to find a new bank home .
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June 2022 by J B.
Sad decline in a formerly great bank. Since the Chase merger, WF has cut staff, added fees, reduced service, and made themselves generally very difficult to deal with. They want appointments for any service, but don't answer the phone when you call. Heaven help anyone who needs something today -- appointments are tomorrow or on down. Employee morale is poor, service is poor. I'm shopping my business accounts.
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May 2021 by Tushar Mhatre
This is a good branch with good staff. Had great experience earlier when I have been here. But today was a bit different. I went in to get some documents notarized. 2 copies of 2 documents to be exact. My prior experience with notarization was great where once the Branch manager and another lady at 2nd time had helped with lot of courtesy. The young lady at the counter today insisted that for notarizing 4 pages, I needed an appointment. There were 30 mins until closing time and no other customer there besides me. She told me to call tomorrow morning to check for an appointment. BTW, while I was at the counter for 10 mins, she discussed with another employee as to what needs to be done to notarize the documents, checked my documents, told me the process to setup an appointment, but somehow didn't think there was enough time for the actual work. Just to add, I had not made an appointment on prior occasions so did not know it was needed. So I left from there and just thought that may be I could have better luck at AAA, which is about 3 miles south. Reached there at 3:50 and got the notary done there in exactly 5 mins as expected. So disappointed by today's experience. This was a bad case of customer service, which is not usually the case at this branch. I understand that there are procedures, and would have been fine if they were busy. Hoping customer experience is better going forward.
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April 2021 by Linda T.
I have been a WF customer for many years but I am in the process of moving my accounts to another bank. My sad story is that I was the victim of phishing fraud by email and I notified them the same day the fraud occurred. All WF had to do was reverse the pending illegal transactions on my checking account, but they refused. I then had my "claim" investigated and the claim dept. decided this was all my fault and would not credit my account, even though it was fraud. They characterized it as "an error" so as to avoid reimbursement. Obviously, they do not value their customers.
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March 2021 by Julie D.
I would agree with the other raters that the staff is outstanding, especially Jackie, but my positive thoughts abruptly end there. It is often impossible to get through by phone as no one is made available to take calls, and no voice mail messages can be left, so banking questions go unanswered. Because of pandemic issues, lobby visits are discouraged and phone calls are not answered, so it is a challenge to do business with them. In addition, messages left on their "contact us" board are not answered. There is no way to get concerns remedied---business must be good. Very frustrating to conduct our family business with them, and we are on the verge of finding another bank and taking our monthly and very desirable direct deposit retirement checks with us---but, sadly I think they couldn't care any less than they do. My one star rating is generous. Perhaps one half star would fit the bill because their staff is superb.
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December 2020 by Dania Mcbride
Jaqueline was an absolute pleasure to work with. She made the process fast and painless. ??
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November 2019 by Katherine Rozema
I'm so pleased to be banking at this location. From branch manager to tellers and loan specialists I have been treated with friendliness and care. In a world of online convenience and anonymity, I actually like going into this branch and being treated like a long time friend.
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October 2019 by james bleess
I visited Wells 10/09/19. Usually banking here is very good but this time it was excellent. Couldn't have been better. I am used to Wells Personal Bank Rep's being above the cut. Andrea was first class all the way and banking was efficient and fun. These are the days it pays to be a Wells Fargo Customer.
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September 2019 by Haley U.
Jacqueline is amazing!! She's incredibly friendly and quick. She helped me get exactly what I needed so quickly. She called every branch in town to reach my requests- and I'm so appreciative of her help!