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December 2023 by Penny Cline
We came for my birthday weekend. It is a very nice hotel. Clean, the people are friendly, and is in a perfect location to shopping and restaurants. We will definitely come back again!!
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December 2023 by Neal Stroupe
Did you know that The Best Western Inn Of Payson Arizona has Jacuzzi Suites? I enjoyed the amenities this room option had to offer! Updated interior styling in room & bathroom, Comfy King-Sized bed, Wood-style flooring, A relaxing jetted Jacuzzi, In-wall panoramic fireplace with heating & multi-option flame color display, large wall television, Nice second sink with Refrigerator, Microwave Oven, Coffee Maker & more! The daily rate was affordable…did I mention the friendly & helpful hotel staff?? The location is in the heart of Payson, but perfectly nestled away from the highway. If you are looking for a unique lodging experience in Payson, The Jacuzzi Suite at The Best Western Inn Of Payson is a recommendation for mind, body & soul healing.Safety: Hotel well-lit outdoors at night.Walkability: Short walking distance to food & shopping.
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December 2023 by liliana francis
Cannot say enough good things about Laurie! 11/10. Best accommodations and stress free check in! They are very lucky to have her!! And it smells good!Safety: Doors to rooms not accessible outside!!
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November 2023 by bruce Brakemeier
Very clean and well kept. What made our stay memorable was Stephanie at the front desk. Very kind and helpful. Thank you!
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November 2023 by BG A
Disgusting breakfast. Ice machine had tiny dispenser to keep you from getting more than a cup at a time. Woman at check-in was extremely rude and gave my spouse a hard time for being handicapped.
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October 2023 by jose hernandez
My favorite hotel in Payson, Az. The gym is also nice, then hung out at the jacuzzi. Highle recommend ?
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September 2023 by OneAz C.
Terrible staff.Housekeepers are vaping in rooms ,talk of drug use .April is unprofessional, avoids guest complaints ,not available and self absorbed. Kim and Jess are gossiping front desk clerks. Jody is rude and condescending and should not work with the public or at the front desk . Very bad staff !!
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September 2023 by Melissa Y.
Giving 1 star because it was clean and the staff were courteous. The toilet paper and towels were what I can only assume are what is provided in prison...THIN and ROUGH. The bath towels were not much bigger than a tea towel.The king bed felt like it had been cut down the center and then pushed back together. We didn't bother to check. I only did a bedbug check. We were in town from CA Bay Area for a funeral. I picked this hotel based on reviews and pics compared to the other decent hotels in the area. We were booked for 2 nights, but checked out early. Drove to Phoenix, since we were flying out from there the next day. Stayed the night at the Marriott where the towels were huge, soft, & fluffy...toilet paper felt like Charmin...bed felt like a cloud and it didn't smell of gas station cleaning products.Not sure where else you could stay in Payson other than the Comfort Inn. Good luck!
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August 2023 by Alan Fletcher
It's a bit overpriced for what it is. But it is mostly clean and acceptable for a quick
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July 2023 by Margot J.
NOT happy. I called for a reservation at the government rate because I was working on a Fire in their Forest I was quoted the government rate, they took my card and information. I arrive at the hotel the following day to check in and it's $50.00 dollars more. I told the front desk lady I can't do this , it's not the government rate. She proceeded to tell me oh we already sold the allotted gov rooms. Yes, I know I'm one of them, I said. No there's a note here from the manager saying I can't change the price! Really?! Wow I'll never go backDon't quote me one price then charge me something else!
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June 2023 by Walter Markle
Nice place but a bit overpriced. Breakfast mediocre. Good soft beds and a good thinner pillow made for good sleeping. Room clock very bright and room AC has high pitch whine from the inverter driven fan. Very clean with a gloss white painted stucco interior.
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June 2023 by Erika
We were on a road trip and I unfortunately got carsick. (Nothing contagious.) We pulled off the highway and this hotel was the one place that was open at the time (evening). I normally wouldn’t use a hotel lobby restroom but I felt awful. I found the bathroom and after a minute or so, an employee knocked on my door and asked if I was a hotel guest. I was honest and said I wasn’t. She said, “This bathroom is for guests only.” I told her I was sorry and that I got carsick and her response was, “You need to leave.” She was so rude. It made me feel even more terrible. I was leaving shortly anyway and getting ready to wash my hands. I rushed out of there. The bathroom was not overly clean and there was a dirty plunger right next to the toilet. The toilet barely flushed. I have stayed at this hotel before and I will never stay there again. Just another bad Best Western experience.
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June 2023 by Teresa F.
Not willing to work with a family death. Not ok. So you can't cancel a reservation without paying half
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May 2023 by Apple A.
You are very welcome! I was there just for a bit to use your lobby washroom yesterday but I felt a very warmth welcome! The front desk staff and housekeeper were very friendly and gave me a very big smile. I loved seeing happy smiling faces! So I would recommend it to everyone if you get a chance or if looking for a place to stay in Payson, I would stay in Best Western Inn of Payson! That's why I'm a diamond select up to now coz I chose BW!Keep it up! ?
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April 2023 by Vincent Nocito
Great hotel. Clean, quiet and safe. Great location near restaurants and other stores. Friendly staff.
